Dear SophieThank you for sharing this glowing review with us! Anyone can write a Trustpilot review.
I am willing to have money deducted from the amount for any outstanding cancalletion fees. I was forced to book another trip to a city I did not want to visit however over the next few months the US banned travel completely. 2022 Trustpilot, Inc. All rights reserved. We first contacted Audley in 2020 with an idea of what we would like to do for our retirement holiday. We have spoken over the phone and as discussed we are working to get this resolved for you as quickly as we can. The one excursion we bought from Trip advisor and NOT Audley was a thousand times better. Nothing was too much trouble.We wouldnt hesitate to recommend Audley or use them again.The best! New Mill Lane, New Mill, OX29 9SX Witney, England, GB, North Washington Street 77, 4th Floor, 02114 Boston, Massachusetts, US. By using Company's website The User of company services confirm that The User of Website accept these terms of use and that The Customer agree to abide by them. Client Service Executive Audley TravelEmail: **************************************************Direct: ************ To read my travel profile and view a selection of my travel photography please click here Audley Travel, ****************************************************************************************Web: www.audleytravel.comTel: ************Toll free: ************** Click here to read about our recent awards, Customer Reviews are not used in the calculation of BBB Rating, of those, 5 complaints were closed in last 12 months. They will never reach out to you, you always have to reach out to them. The questions are about Audley Travel funding, Audley Travel revenue, Audley Travel founder, Audley Travel CEO, Audley Travel Head office, Audley Travel contact details and more. They will send you to very old and outdated hotels. There is seriously no better company to trust your travel plans to!
Below are all the Frequently Asked Questions about Audley Travel. I expect we will be able to come to a resolution you are happy with quickly. Then Covid happened. Find out more about our approach to Sustainable Travel. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Lucys care and attention in talking things through before the trip helped with a lot of the admin issues and pre-empted problems with sound advice. The flight penalty was maddening given that most airlines were issuing flight credits. Just in case you image this is just a gushing review, we had some difficulties in the last few days before we departed because our adviser went off sick with Covid.
She fleshed out our ideas and came up with a detailed itinerary which we booked without hesitation.
We understand you have been contact with the team regarding your experience, and have escalated this to our Client Experience team who will reach-out to you today as a matter of urgency. Spent a total of 8 days with nothing close to what was promised. I did did not pay the resort I paid Audley. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. Audley did offer us a credit for April 2021 for which we were looking forward to experiencing. Note that complaint text that is displayed might not represent all complaints filed with BBB some consumers may elect to not publish the details of their complaints, some complaints may not meet BBBs standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. At this time Audley is saying they only have to refund my deposit of $6,200.00 and issue the rest as a travel credit. Wife agreed to use Audley Travel for a booking to ***** and placed a $3600.00 deposit down. The company has had our money ($4700) for two years. [A default letter is provided here which indicates your acceptance of the business's response. I would have thought the hotel companies would try to keep this company happy but we don't really know what they paid. Better Business Bureau: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. Every detail of our trip was taken care of with a few added extras thrown in as a surprise during our stay. Planned over three years and postponed twice, we were understandably a little anxious about our forthcoming visit to Seattle and Western Canada- but we need not have been! Thank you Audley for facilitating the holiday of a lifetime- you thought of everything! I paid installments as required for the 10 day trip to ******, ******** and **** until February until Covid19 hit. GO SOMEWHERE ELSE!!!!
At that time I wrote numerous letters, called repeatedly because travel bans were being implemented. My wife researched and found a resort she felt was perfect but when she contacted Audley was informed they did not deal with this resort and directed us to what the agent said was the best of the best. Banff is a beautiful country with lovely, friendly people.
It was so stress free to have the trip planned for us and know that there was not going to be any glitches along the way. Refund request now. This page tells The Client of Audley Travel the terms of use on which The User of Website may use Company's website. Audley Travel key technologies used on the website. It is great to hear Eibhin and the team went above and beyond to cater for all your requirements and we look forward to sharing your kind comments with our team and partners' in country. ComplaintsComplaints for Audley TravelTravel AgencyView Business profile. And, because were ATOL and ABTOT protected, you can be certain that any trip we create for you is financially covered. We'll be sure to share your great comments with the team.We look forward to working with you again and sending you away on your dream Audley trip once the time is right for you. Dear PaulThank you so much for sharing your great feedback with us. Audley Travel does not represent or warrant that the information accessible via the website is accurate, complete or up to date. Hi KeriThanks for taking the time to share your great feedback with us! We are delighted how well the team took care of everything for you, especially your last minute request in Milan.We will make sure your kind comments are shared with our team and partners in Europe. Dear RichardThank you so much for your wonderful review.Delivering outstanding client service and satisfaction is at the heart of what we do at Audley and we are truly delighted to hear how well Elise has taken care of you throughout.We will of course share your feedback with Elise and we look forward to working with you again on your next adventureBest WishesAudley Travel.
On November 12th 2021 we got word that ******* was back open and we would be able to fly out of ******* to ********. I have followed up directly by email outlining the next steps.
Bottomline - when my wife and I plan another trip, Audley will definitely be the first company that we contact. You will thank me! We use dedicated people and clever technology to safeguard our platform. *************************** Client Experience Manager Audley TravelEmail: ******************************************************Direct: ************Audley Travel, **************************************************************** 02114Web: www.audleytravel.comTel: ************Toll free: ************** Click here to read about our recent awards. We are delighted to hear your trip to the Galapagos was faultless and we are sure you have made memories which will last a lifetime!We will make sure your kind comments are shared with our teams and partners in Ecuador. My emails to his manager, ******************* have not been answered.I am requesting a refund for the full amount paid for the trip which has not been provided.Itinerary Ref: MMR711173-B1 Conf No: 44753/24, I am submitting this claim because my prior claim was closed without my knowledge, I only received an e-mail today that it was closed - not about the original response - ID # 16412390- Audley Travel I am looking for a full itemized breakout of my entire trip - and I would like to see supporting documents from the vendors discussed in the previous claim as I can no longer trust what Audley employees say with out any additional support. Highly commended all round especially the website for its content and layout. Check the section to learn more about which tools and technologies are used by Audley Travel and how much is Audley Travel oriented towards technology.
Audley kept us informed all of the way, and I think that they are worth every penny.
From start to finish, Lucy at Audley planned the perfect trip to Canada for us.
Enrich any business profile with direct mobile numbers i.e direct dials. Our private tour guides in each location were very knowledgeable, courteous and professional. What sector does Audley Travel operate in?
For our 5th trip with them, weve just returned from the Deep South and Canada. This has now been escalated to our customer service team, and *********************** will reach out to you directly to discuss your options. If the government advises against travel to your destination, or local borders close as youre about to depart, well give you the choice to: Well also be quick to rearrange your trip if its hit with smaller disruptions, like a cancelled flight or hotel closure. The experience of using Audley to plan our perfect Honeymoon could not have been made easier, or been carried out in a more professional manner.They did everything we asked of them and more and planned the perfect trip, all within our budget.Unfortunately, Covid managed to curtail our plans but once again Audley was there to support us all the way through and try and accommodate any changes that were required.In this case, we had to cancel which was not the fault of Audley but even then the after-service experience has been exemplary.Overall I would not hesitate to recommend this company high enough and will be returning to them to rebook when the time is right. I work in a highly regulated industry and repeatedly tried to explain to my travel representative that shutdowns were happening and that I was high risk for travel. During these unprecedented times, Audley has implemented a very flexible promise to our clients with fair options; however it is important to us that we can come to a resolution together.
Due to the Covid outbreak the trip was cancelled. You will have to do your own research.
However 14 days later the country has reopened yet Audley will not honor our booking or refund our money. It took all the hassle out of organising our safari and stay on the Kenyan coast and the arrangements were seamless. Best,***** *********, We purchased a trip to the ********* for 4/25/20 which had been postponed to 4/23/21. I have serious health issues and was already afraid to travel but when the vaccine came out and the numbers started to decrease, I felt a bit safer. Not only do we feel this gives you the best experience, it also brings benefits to local communities. 
Tell me that I have to wait as they are contacting their partner ( the resort) to see what they can do. Im a firefighter and my wife is a dental hygienist. ****** says the travel industry has changed and we will have to see what the resort is willing to do. My friend informed me that audley only wants to offer me a credit instead of a refund. We are all vaccinated but feel that based on what we are reading this is the safest decision. 
The power ofmachine learningcombined withhuman intelligenceto deliver you highly accurate, customised B2B Business contact data to fuel your revenue. He also mentioned he had traveled June prior and could vouch for this resort. As a result, local people are motivated to preserve what attracts visitors, be it their culture, wildlife or environment. To date I have not been able to go on the trip because it was canceled in both 2020 and 2021 due to COVID-19. They are rude, unexperienced, short staffed, not truthful, and completely incompetent. I hope that **** is happy with the resolution and perhaps will consider traveling again with us in the future once that's a possibility for her again. Why am I at the mercy of their travel partner? Why? Dear JillThank you for taking the time to share your feedback with us. As of now we are not able to rebook a trip for the dates we had previously desired because it is not available unless we agree to a different ship and different dates and for a higher price. Delivering excellent service is at the heart of what we do, and it is great to hear the team looked after you so well. Months passed and the Covid cases started to die down. That takes in-depth knowledge that we would not possibly know for ourselves. All through the process, their communication was excellent.Information for the holiday was clear and easy to understand, all transfers were smoothly managed and the quality of their recommended hotels was first class. We nearly had to cancel, we were given clear and fair options in case the trip couldnt go ahead, but miraculously Australias doors opened in time for us to fly on the allotted datesWe encountered tremendous rain, our fabulous harbour cruise was cancelled but Eibhin found us another one straightaway, where we could have lunch, sheltered from the elements.It has not been easy on account of my mother developing mobility problems a week after the beginning of our trip. This is called bait and switch! Best wishesAudley Travel. Perhaps the highlight of the trip- there were so many- was the thrilling overnight train journey from Vancouver to Jasper, where every moment brought something new and exciting as we watched the sun set and the sun rise in the Rockies. BBB is here to help. Prior to the outbreak of Covid I purchased a trip to the Galapagos Islands. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. If The Client do not agree to Company's website terms The User will not be permitted to access or use Audley Travel's' website. Thank you for reaching out to us, we are sorry you have not received communication from Lorne's Manager. Audley contacted us immediately with clear communications and a number of options for changing/cancelling our plans. We asked Bex Landale to tailor a trip to Borneo which incorporated culture, adventure and finally a few days of luxury and she delivered on all counts. I will make sure your kind comments are shared with Lucy and her leadership teams.We truly look forward to sending you away on another dream Audley trip in the future.Best WishesAudley Travel. Audley Travel takes no responsibility for the contents of linked websites and links should not be taken as endorsement of any kind. Our group were made up of people from different travel companies, but Audley customers were the only ones who had all transfers, taxis, accommodation etc included, which made a huge difference when people suddenly discovered that they had to sort things out themselves (or pay extra for the type of accommodation). Not normally using a travel agency but now having them holding hostage our deposit we decided to travel to the ********. Best wishesAudley Travel. I understand the pandemic is causing major losses for them but taking people money like this isnt right.
No funds had been paid out by Audley because the trip had not yet been paid in full and most of the hotels, venues and restaurants in the cities abroad were already closing or closed. They will forget to tell you about the proper paperwork for the country you are visiting. A manager will reach out to you today to discuss this in more detail with you.Best wishes,Audley Travel US. We both experienced significant wage decrease this past year due toCovid19. Stay away from this company. We agreed once again to rebook in 2022. Replies to negative reviews in < 24 hours, A 50th Wedding Anniversary made magic by Audley Travel.