By processing 100% of customer interactions, we automatically provide objective, consistent, and valuable insights and information about each conversation. Our technology helps increase agent retention with personalized coaching and helps create a culture of persistent improvement. Capture and connectvoice of the customerdata from anysource first- and third-party data, social, chat, speech, reviews, and more, intoa single secured and trusted Experience AnalyticsPlatform with our expansive library of experience, operational, behavioral, public data, and open API sources. With our cloud-based solution, your business has the advantage of a state-of-the art call center that is scalable and reliable without the installation, management, maintenance and capital hardware or software expenditures of an on-premises platform. For transcription, redaction, and speech analysis, you get linguistic support. It also gives the actionable data needed to comprehend client experience and provide quality assurance. Speech analytics software enables companies and organizations to track, record, analyze, and optimize customer and agent phone calls in order to improve customer experience via sentiment analysis, transcription, language detection, and more. C360 uses Speech Analytics, AI and NLP to analyse millions of customer conversations across any channel to deliver voice identity, business insight and automation. Verint Speech Analytics can transcribe and analyze 100 percent of your recorded calls to help surface valuable intelligence. Contexta360 software works by using advanced speech analytics. It also automatically determines the reasons why customers made contact. With teams now more dispersed and video calls rapidly becoming the everyday way to communicate, C360 can offer you the means to automatically record conversations, analyse for compliance and summarise the important bits, then integrate it all with CRM records. The CallMiner customer conversation analytics solution is the most powerful platform for meeting all your business goals. 
It further uses machine show more, Xdroid Voice Analytics is powered by artificial intelligence for clients to achieve actionable results. SmartSpeech, is an advanced speech analytics software groups data into dimensions and measurements for unfolding complex relationships between business variables. Communicate via your customers preferred channels. Please check your email for the link. Neuraswitch RedaXion is a speech analytics platform that uses business intelligence (AI) and Voice Data to assist enterprises to improve contact center effectiveness. Nothing can tell you more about your business than analyzing your customer calls. Customer communication data is analyzed by Cognitive View to identify conduct-related risk and compliance monitoring processes are automated. AppTek's automatic speech recognition (ASR) solutions allow for multiple applications, such as web/mobile search, About Us
WinterLight Labs is developing a proprietary AI diagnostic platform that can objectively assess and monitor cognitive health. Available as a SaaS solution, Enthu helps calling teams improve performance and operational efficiency by converting their day to day conversations CallMiner is the pioneer in developing enterprise-class conversation analytics software. Use Automated Outbound Solutions to reach out to your customers. Agent/supervisor portal, direct performance feedback. It further uses machine learning to identify the sentiments of the callers and speech characteristics including intonation. NeoSound offers a unique combination of speech-to-text semantic analytics and acoustic analysis of intonation. show less, A conversational AI suite developed especially for insurance carriers, agencies, and brokers. By capturing and analyzing 100% of conversations across all channels, CallMiner delivers greater insight into agent performance and the mindset of the customer. You may analyze interactions at the lowest levels with CallMiner Eureka, deciphering nuance and identifying patterns and qualities that reveal new areas of opportunity. Analyze is the core of the Eureka platform, providing tools for transcribing, categorizing, and scoring every customer interaction. Turn calls into revenue. Discover and take action on your customer conversations. The software is primarily used by call centers all across in order to train its employees. Speech Analytics allows for the evaluation and comparison of performance and key metrics using data visualization. With this data, companies can optimize every touchpoint on the buying journey to increase conversions and drive customer satisfaction and loyalty. 
Our solutions provide you with the data management capabilities needed to make streamlined, effective call strategy decisions. They developed Intelligent Redaction, which allows for the scrubbing and replacement of sensitive information such as PCI, PII, or PHI, allowing enterprises to access their data in their chosen format while remaining compliant. Our Eureka platform checks all the boxes when it comes to contact center analytics technology that can move the needle on performance metrics. We believe that the time is ripe for voice-based HMIs! 
We're about more than technology. We can help you choose the best SaaS for your specific requirements. Superior technology can solve all sorts of problems from unifying customer data on a single platform to delivering real-time feedback for coaching and agent improvement. You seem to have CSS turned off. Using any third party speech analytics or phrase spotting tool, auto tagging from your total call recorder system enables you to choose certain red-flag phrases (such as can my order or not happy) to have the recording system automatically track. Cookie Policy
Cost-effectively unify and automate digital and voice channels. Secondly, every speech segment assigned undergoes thorough analysis for speech identifications. Quickly drilldown to the moments that matter by harnessingthe power ofSmart AI. Since then, unparalleled customer support and continuous AI innovation continue to set us apart. However, the sheer volume of phone calls exceeds the contact centers ability to manually review and analyze them. Integrate with existing technology, eliminating the need to alternate between platforms and interfaces. See how Natterbox streamlines processes and productivity for your contact center agents, sales teams, operations, and remote workers. What is CallMiner Eureka and how does it work? Offer assistance to your patients 24x7 with our hosted call center solutions. AllRightsReserved. Our platform can analyze natural speech to detect and monitor dementia, aphasia, and various cognitive conditions. The software is capable of capturing and monitoring 100% of conversations from both phone and video conferencing platforms. LinkedIn
Prodigal is a Consumer Finance Intelligence solution that analyzes customer and patient interactions to supercharge profits and customer experience. When selecting speech analytics vendors, evaluating the right criteria can help you find a solution that will deliver superior customer experiences while optimizing contact center By capturing and analyzing every conversation with customers across all channels, CallMiners text and speech analytics solutions offer a clearer understanding of the customers mindset and emotions, providing vital information for sales, Our R&D Unit develops customized human/machine interfaces for clients in the field of robotics or internet-of-things and looking to take human voice as an input. Get playbooks as well, which are step-by-step guidelines for achieving ROI. Our innovative and competitive solutions help contact centres understand the customer journey and bring them closer to a 360-degree customer view. The platform identifies for clients those conversations that require attention more than others. When evaluating offerings from speech analytics vendors, there are several important criteria that can help you select the best solution. Cognitive View was founded in 2018 with the belief that there is an opportunity to combine artificial intelligence with deep domain expertise in regulatory compliance to provide regulated entities, regardless of their size, sector, or geographic location, with the tools they need to create a customer-centric culture and help prevent conduct-related issues. Stop relying on surveying your customers to ask them about the level of effort they experienced. Once the identification is through, the segments are analysed for speech rates, volume, intonation, pitch and articulation. NeoSound tools turn phone conversations into meaningful actionable insights to make customer communication better. Detect cyberbullying, hate speech, sexual harassment, suicidal behavior, topics, entities, sentiment, and more, in nearly 30 Gridspace is the best software for uncovering the meaning of spoken conversations. Clarabridge is the only platform that provides a highly effective means of capturing what customers are saying. Using a COGNIGY.AI is an Enterprise Conversational AI Platform for customer and employee support process automation. DialConnection removes uncertainty, complexity and risk by automating your contact center communications with your customers. Clarifai is an artificial intelligence company that excels in visual recognition, solving real-world problems for businesses and developers alike. Our goal is to be your partner in contact strategy, helping you navigate a complex, highly-regulated industry. Comprehensive inbound, outbound, and blended call center solutions. High-quality data annotation is key for training any AI/ML model successfully. Talvala Surveillance is our compliance monitoring product and combines an advanced speech-to-text transcription engine with alerts generation for a revolutionary 2-in-1 surveillance speech analytics solution. CallMiner provides contact center technology that surpasses the capabilities of competing speech analytics vendors. Choosing the right speech analytics vendor is paramount. Stratifyd is designed to find the trends and anomalies that point to changes you need to make in your customer, product, and employee experiences. Save customers' time by coupling IVR with ASR allowing them to reach the concerned person in half the time, especially during emergencies and send them regular updates. Gain insight into how to achieve a higher NPS, reduce the number of customer calls and save valuable time on documentation and quality assurance. Compare the best Speech Analytics software currently available using the table below. Our platform unifies data from multiple channels for a single view of the customer and their history of interactions. DialConnection offers a fully integrated, end-to-end solution to take your contact center's performance to the next level. Simplify training and coaching with easy-to-read dashboards that spotlight performance and areas for improvement. Provide actionable insight quickly, using AI-powered processes to crunch numbers on thousands of interactions daily. PCI and sensitive data redaction from audio and transcripts. The value of the Internet of Things (IoT) is clear. The CallMiner Eureka platform turns your customers' and workers' voices into operational intelligence on a large scale. Deliver analysis in real-time, providing agents with next-best-action guidance. The platform has reinvented emotion analytics for clients to understand their customers better and thus, provide solutions that are directly related to their problems. show less, The Tethr Platform delivers transformational insights for leading enterprises who put the Voice of the Customer at the center of their business. We deliver AI driven complexity including features such as auto call scoring, sentiment analysis, and topic trend analysis via a user-friendly experience delivering simplicity to administrators and maximizing ROI for our customers. show less. Alvaria Engagement Analytics surfaces valuable insights into quality, operational efficiency and customer satisfaction across all customer communication channels. See how we help you translate customer insights into business value. Power your business with customer insights. Aigent is a Live Voice AI SaaS platform that quickly and easily connects to most existing premise or cloud- based telephony systems and provides real-time, content-based guidance to call center agents.
It further uses machine show more, Xdroid Voice Analytics is powered by artificial intelligence for clients to achieve actionable results. SmartSpeech, is an advanced speech analytics software groups data into dimensions and measurements for unfolding complex relationships between business variables. Communicate via your customers preferred channels. Please check your email for the link. Neuraswitch RedaXion is a speech analytics platform that uses business intelligence (AI) and Voice Data to assist enterprises to improve contact center effectiveness. Nothing can tell you more about your business than analyzing your customer calls. Customer communication data is analyzed by Cognitive View to identify conduct-related risk and compliance monitoring processes are automated. AppTek's automatic speech recognition (ASR) solutions allow for multiple applications, such as web/mobile search, About Us
WinterLight Labs is developing a proprietary AI diagnostic platform that can objectively assess and monitor cognitive health. Available as a SaaS solution, Enthu helps calling teams improve performance and operational efficiency by converting their day to day conversations CallMiner is the pioneer in developing enterprise-class conversation analytics software. Use Automated Outbound Solutions to reach out to your customers. Agent/supervisor portal, direct performance feedback. It further uses machine learning to identify the sentiments of the callers and speech characteristics including intonation. NeoSound offers a unique combination of speech-to-text semantic analytics and acoustic analysis of intonation. show less, A conversational AI suite developed especially for insurance carriers, agencies, and brokers. By capturing and analyzing 100% of conversations across all channels, CallMiner delivers greater insight into agent performance and the mindset of the customer. You may analyze interactions at the lowest levels with CallMiner Eureka, deciphering nuance and identifying patterns and qualities that reveal new areas of opportunity. Analyze is the core of the Eureka platform, providing tools for transcribing, categorizing, and scoring every customer interaction. Turn calls into revenue. Discover and take action on your customer conversations. The software is primarily used by call centers all across in order to train its employees. Speech Analytics allows for the evaluation and comparison of performance and key metrics using data visualization. With this data, companies can optimize every touchpoint on the buying journey to increase conversions and drive customer satisfaction and loyalty. Our solutions provide you with the data management capabilities needed to make streamlined, effective call strategy decisions. They developed Intelligent Redaction, which allows for the scrubbing and replacement of sensitive information such as PCI, PII, or PHI, allowing enterprises to access their data in their chosen format while remaining compliant. Our Eureka platform checks all the boxes when it comes to contact center analytics technology that can move the needle on performance metrics. We believe that the time is ripe for voice-based HMIs! We're about more than technology. We can help you choose the best SaaS for your specific requirements. Superior technology can solve all sorts of problems from unifying customer data on a single platform to delivering real-time feedback for coaching and agent improvement. You seem to have CSS turned off. Using any third party speech analytics or phrase spotting tool, auto tagging from your total call recorder system enables you to choose certain red-flag phrases (such as can my order or not happy) to have the recording system automatically track. Cookie Policy
Cost-effectively unify and automate digital and voice channels. Secondly, every speech segment assigned undergoes thorough analysis for speech identifications. Quickly drilldown to the moments that matter by harnessingthe power ofSmart AI. Since then, unparalleled customer support and continuous AI innovation continue to set us apart. However, the sheer volume of phone calls exceeds the contact centers ability to manually review and analyze them. Integrate with existing technology, eliminating the need to alternate between platforms and interfaces. See how Natterbox streamlines processes and productivity for your contact center agents, sales teams, operations, and remote workers. What is CallMiner Eureka and how does it work? Offer assistance to your patients 24x7 with our hosted call center solutions. AllRightsReserved. Our platform can analyze natural speech to detect and monitor dementia, aphasia, and various cognitive conditions. The software is capable of capturing and monitoring 100% of conversations from both phone and video conferencing platforms. LinkedIn
Prodigal is a Consumer Finance Intelligence solution that analyzes customer and patient interactions to supercharge profits and customer experience. When selecting speech analytics vendors, evaluating the right criteria can help you find a solution that will deliver superior customer experiences while optimizing contact center By capturing and analyzing every conversation with customers across all channels, CallMiners text and speech analytics solutions offer a clearer understanding of the customers mindset and emotions, providing vital information for sales, Our R&D Unit develops customized human/machine interfaces for clients in the field of robotics or internet-of-things and looking to take human voice as an input. Get playbooks as well, which are step-by-step guidelines for achieving ROI. Our innovative and competitive solutions help contact centres understand the customer journey and bring them closer to a 360-degree customer view. The platform identifies for clients those conversations that require attention more than others. When evaluating offerings from speech analytics vendors, there are several important criteria that can help you select the best solution. Cognitive View was founded in 2018 with the belief that there is an opportunity to combine artificial intelligence with deep domain expertise in regulatory compliance to provide regulated entities, regardless of their size, sector, or geographic location, with the tools they need to create a customer-centric culture and help prevent conduct-related issues. Stop relying on surveying your customers to ask them about the level of effort they experienced. Once the identification is through, the segments are analysed for speech rates, volume, intonation, pitch and articulation. NeoSound tools turn phone conversations into meaningful actionable insights to make customer communication better. Detect cyberbullying, hate speech, sexual harassment, suicidal behavior, topics, entities, sentiment, and more, in nearly 30 Gridspace is the best software for uncovering the meaning of spoken conversations. Clarabridge is the only platform that provides a highly effective means of capturing what customers are saying. Using a COGNIGY.AI is an Enterprise Conversational AI Platform for customer and employee support process automation. DialConnection removes uncertainty, complexity and risk by automating your contact center communications with your customers. Clarifai is an artificial intelligence company that excels in visual recognition, solving real-world problems for businesses and developers alike. Our goal is to be your partner in contact strategy, helping you navigate a complex, highly-regulated industry. Comprehensive inbound, outbound, and blended call center solutions. High-quality data annotation is key for training any AI/ML model successfully. Talvala Surveillance is our compliance monitoring product and combines an advanced speech-to-text transcription engine with alerts generation for a revolutionary 2-in-1 surveillance speech analytics solution. CallMiner provides contact center technology that surpasses the capabilities of competing speech analytics vendors. Choosing the right speech analytics vendor is paramount. Stratifyd is designed to find the trends and anomalies that point to changes you need to make in your customer, product, and employee experiences. Save customers' time by coupling IVR with ASR allowing them to reach the concerned person in half the time, especially during emergencies and send them regular updates. Gain insight into how to achieve a higher NPS, reduce the number of customer calls and save valuable time on documentation and quality assurance. Compare the best Speech Analytics software currently available using the table below. Our platform unifies data from multiple channels for a single view of the customer and their history of interactions. DialConnection offers a fully integrated, end-to-end solution to take your contact center's performance to the next level. Simplify training and coaching with easy-to-read dashboards that spotlight performance and areas for improvement. Provide actionable insight quickly, using AI-powered processes to crunch numbers on thousands of interactions daily. PCI and sensitive data redaction from audio and transcripts. The value of the Internet of Things (IoT) is clear. The CallMiner Eureka platform turns your customers' and workers' voices into operational intelligence on a large scale. Deliver analysis in real-time, providing agents with next-best-action guidance. The platform has reinvented emotion analytics for clients to understand their customers better and thus, provide solutions that are directly related to their problems. show less, The Tethr Platform delivers transformational insights for leading enterprises who put the Voice of the Customer at the center of their business. We deliver AI driven complexity including features such as auto call scoring, sentiment analysis, and topic trend analysis via a user-friendly experience delivering simplicity to administrators and maximizing ROI for our customers. show less. Alvaria Engagement Analytics surfaces valuable insights into quality, operational efficiency and customer satisfaction across all customer communication channels. See how we help you translate customer insights into business value. Power your business with customer insights. Aigent is a Live Voice AI SaaS platform that quickly and easily connects to most existing premise or cloud- based telephony systems and provides real-time, content-based guidance to call center agents.