i understand the scribe molding was indeed delivered to and is being held at lowe's, pending arrival of this overlay filler. (The consumer indicated he/she DID NOT accept the response from the business.)
Kind Regards, Consumer Affairs, MasterBrand Cabinets. Awful cabinet build quality from Diamond at Lowes (Masterbrand). The compensation is not enough to offset the amount of damage going unrepaired. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. no quality control. As of 8/28 MasterBrand Cabinets has not contacted me regarding my cabinet issues. 15 wks in. It's simple. They refused to pay my contractors additional charges and advised that they also will not send any more replacements now that I'm taking the ~10% back option ($1500). masterbrand's status of this order is incorrect. Customer Reviews are not used in the calculation of BBB Rating, of those, 3 complaints were closed in last 12 months. If you experience any of the following issues, you're eligible for a refund or credit: damaged/missing items, poor item replacements, late arrival or unprofessional service. Glass door broken. lowe's has attempted to expedite matters, however, masterbrand clearly has no quality control. BBB Business Profiles are subject to change at any time. Twice I followed up with Lowe's and neither Lowe's or I had heard anything until 7/19. White kitchen cabinets in a transitional kitchen features white diamond pattern backsplash tiles, round brass hardware and a black vent hood with a brass trim. shipping records can confirm the overlay filler was not delivered to our home until jan 10. masterbrand falsely claims their fourth production of this overlay as being in "good condition". crown molding orders were twice produced in the wrong finish glaze before the third order was finally correct; more weeks of delay. ***** ****** of ******* stated that it is definitely not the Cabinet color we ordered. as far as completion, it has been almost two weeks since receiving the final overlay items, but installation has not yet been scheduled by lowe's. Gray kitchen boasts gray cabinets with glass front upper cabinets accented with diamond mullion cabinet doors over gray lower cabinets with diamond trim moldings on doors paired with La Perla Venata Quartzite countertops and a light gray linear backsplash, Stellar Smoke Tiles, flanking steel window over sink paired with brass bronze gooseneck faucet. Once you place your order, Instacart will connect you with a personal shopper in your area to shop and deliver your order. 3. With sleek curvature, the Cove Crown Moulding is a popular choice for many transitional and casual kitchens. masterbrand has not "further discussed with the consumer directly" any financial compensation for the months of delays due to repeated incorrect orders. I either want a refund that is much more appropriate or full replacement and installation of quality materials! (The consumer indicated he/she DID NOT accept the response from the business.) On 7/12 I inquired if a home visit would be necessary or if I could speak to someone from MasterBrand on the phone. masterbrand needs to take responsibility, and compensate this consumer for a service not provided. We have been in discussions with the consumer directly and are working together to resolve their concerns. still waiting on products to complete job. my resolution is financial compensation for the inconveniences masterbrand has caused.
I've asked for all of the damaged cabinets to be replaced and they won't do the full extent of the damageonly some pieces. (The consumer indicated he/she DID NOT accept the response from the business.) Transitional white kitchen designed with a stainless steel and brass trim French range hood over a Thermador cooktop. The business responded to this complaint but asked that its responses not be published. Now I have enough bad cabinets in the basement to throw out, which will cost me even more, because they won't take back the old ones they have replaced either. List.
The custom options/adders are nearly always WAY worse than the standard product, it's like a first-time woodworker took a hacksaw to the wall cabinets that had custom parts on it (for example the "end door" feature). Gorgeous u-shaped white kitchen features a a window lit by a glass pendant hung above a farmhouse sink fixed to white shaker cabinets accented with leather pulls and a honed white marble countertop. He told ***** ****** of ******* to put it in writing and we received a copy of that email confirmation. BBB is here to help. We accept Visa, Mastercard, Discover and American Express. View as: When a Painted Color or Painted Color with Artisan Glazing is specified, the door and/drawer front center panel may be constructed of Medium Density Fiberboard (MDF), except when Storm finish, Farmington or Peyton door styles, or when Heirlooming is specified. "the quality you expect" apparently from Masterbrand is to expect none and promptness to resolve the issues leaves much to be desired. Mosaic marble cooktop backsplash tiles in a kitchen showcasing white shaker cabinets with brass pulls. BBB Business Profiles generally cover a three-year reporting period. cook top cabinet ****** was produced missing the facade drawer front. I purchased my kitchen cabinets through my builder and Lowe's. The business responded to this complaint but asked that its response not be published. Grid Using the Instacart app or website, select a store of your choice near you that offers pickup, select Pickup, and then select your preferred pickup location from which you'd like to place your order. compensation for the delays in completing my remodel; delays amounting to almost six weeks, as a direct result of their errors. MasterBrand Cabinets Inc. An account will let you save favorites and other project resources along the way. kitchen cabinets with diamond trim molding. 2022 Choose the project where you'd like this to be added or create a new project.
Thank you for choosing Diamond at Lowe's. These problems were resolved items 1, 3 and 4 were cared for at my own expense. Let's bring your dream kitchen or bath to life! In the Instacart app or website, you can report: The price for this product is set by the individual retailers and varies among them. masterbrand lost the original order, then sent the wrong size. i was even informed this last order for the overlay would take longer than prior ones, due to a supervisor inspecting the product before shipping. Please read our new cookies policy to learn more. Learn more about how to place an order here. (The consumer indicated he/she DID NOT accept the response from the business.) Cabinets were poorly painted and stained which caused excessive black stain to pool on all cabinets with some bubbles and some areas were not covered with any stain or glaze. An oak floating shelf is mounted over white and gold diamond pattern backsplash tiles accenting white shaker cabinets donning brushed gold pulls and holding a coffee station.
Which still leaves parts damaged and items unresolved. masterbrand cust #XXXXXX. Masterbrand has sent out numerous representatives to "repair" or "touch up" the defects documented and they have been provided with a full list of still outstanding defects in the quality. We have not come to an agreement on compensation for the issues and they have a full record as the majority of communication is through email. We are very disappointed in the service of Diamond Cabinets. Deliver the 11" x 19" shaker style cloud gray door that was paid for and not received. They have directed me to Masterbrand/Diamond Cabinetry for the multitude of issues I'm having with product quality under warranty. I write this complaint today, Monday 8/8, with absolutely zero resolution and no idea of how the issue is going to be resolved. Blue diamond floor tiles lead past a blue storage bench with a white and blue cushion to blue mudroom cabinets donning brass hardware and a wooden countertop. Butler's pantry off kitchen boasts glass-front x mullion cabinets flanked by white shaker cabinets suspended over white cabinets accented with diamond trim moldings with glass-front beverage fridge to the left topped with honed black countertop framing a small prep sink paired with a satin nickel gooseneck faucet as well as partial mirrored backsplash. On 7/19 I did speak with someone on the phone and was told that management would need to get involved. Product photography and illustrations have been reproduced as accurately as print and web technologies permit. Mismatched door hinges which necessitated replacement of the wrong hinge. In addition, we noted flaking crown molding, excessive dripping paint on cabinets, a painted cracked vanity from factory, and a two-toned kitchen hood (the top a light brown, the bottom a dark brown).
as of their response on jan 8, the overlay filler had NOT yet been delivered. Using the Instacart app or website, shop for products from your store of choice near you. Note that complaint text that is displayed might not represent all complaints filed with BBB some consumers may elect to not publish the details of their complaints, some complaints may not meet BBBs standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. Please click on each retailer to see that retailer's price for this product. it took six weeks and two orders to receive the correct cabinet ******* microwave fillers were ordered approx 9/8. i still do not have the product paid for, and months later, my kitchen is still not completed. i only have the name of ******** as the masterbrand representative lowe's has been in contact with. International Association of Better Business Bureaus. the first order had an incorrect finish glaze, and the replacement order received yesterday, again, has an incorrect finish glaze. I wish that I had read reviews online before I went through with this purchase. You can track your order's progress and communicate with your shopper every step of the way using the Instacart app or website. Gallery, CA Supply Chain Act Compliance (PDF, 51.8KB). 
ComplaintsComplaints for Diamond CabinetsCabinet ManufacturersView Business profile.
(The consumer indicated he/she DID NOT accept the response from the business.) Thank you again for contacting us regarding this case. Stunning kitchen features a trio of Restoration Hardware Classic Clemson Pendants illuminating a gray island with decorative trim moldings topped with white marble framing a small prep sink lined with French x-back counters tools. They've seen and acknowledge the issues via video chat. I asked for a reasonable amount of money back, they gave me ~10% which is a slap in the face and Lowe's also couldn't get any reasonable amount back from them. I'm seeking an additional $3000 back, at least. Access your saved project resources including favorites, budget estimator, and room visualizer selections. correct replacements are due tomorrow, 11 weeks after the initial order date. I need phone contact from someone in that office to confirm the offers to resolve and determine if this is a valid resolution. The final problem is one door was not provided for the lavatory cabinet. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. masterbrand cabinets has not yet reached out to me. We can supply all emails, all receipts, witnesses, pictures, etcPlease feel free to contact us. She notified ******* by email that he would have the sum of $5000.00 at his disposal to negate the fulfillment of their obligation. (Photo of cabinet is attached.) Well appointed white kitchen boasts an exposed brick wall flanked by window lit by glass pendants hung above a honed white marble countertop fixed against white and gray marble diamond pattern backsplash tiles above white shaker cabinets adorning leather pulls. Wall - End Shelf - 5"W x 30"H x 11-1/2"Deep - 2 Shelves, Wall - End Shelf - 5"W x 36"H x 11-1/2"Deep - 2 Shelves, Wall - End Shelf - 5"W x 42"H x 11-1/2"Deep - 3 Shelves, Wall End Doors for 84"H, 1 Top Door, 1 Middle Door, 1 Bottom Door, Wall End Doors for 90"H, 1 Top Door, 1 Middle Door, 1 Bottom Door, Wall End Doors for 96"H, 1 Top Door, 1 Middle Door, 1 Bottom Door, Roll-out Tray, Pre-Assembled, Dove Tail, Soft Close, Full Extension for 15" W Cabinet, Roll-out Tray, Pre-Assembled, Dove Tail, Soft Close, Full Extension for 18" W Cabinet, Roll-out Tray, Pre-Assembled, Dove Tail, Soft Close, Full Extension for 24" W Cabinet, Roll-out Tray, Pre-Assembled, Dove Tail, Soft Close, Full Extension for 30" W Cabinet, Roll-out Tray, Pre-Assembled, Dove Tail, Soft Close, Full Extension for 36" W Cabinet, Dishwasher Panel - 24"W x 34-1/2H - 3" return, Refrigerator End Panel - 24"W x 84"H - 3" return, Refrigerator End Panel - 24"W x 96"H - 3" return, Refrigerator End Panel - 30"W x 96"H - 3" return, Finished End Panel - 48" x 36" x1/4" 1 side finished, Bead Board - 48"x34-1/2"x1/4", one side finished, Scribe Molding - 3/4W x 1/4"H x 72"L - One Side has bull nose, Inside Corner Molding - 3/4"W x 3/4"H x 96"L, Outside Corner Molding - 1/4W x 3/4"H x 96"L, Light Rail Molding - 1-1/2"W x 1"H x 96"L, Light Rail Molding - 1-1/2"W x 2-1/4"H x 96"L, Decorative Leg 3"x3"x34-1/2"H + Wall Filler 34-1/2"H, Decorative Wall Filler - 3"W x 30"L x 3/4"Thick, Decorative Wall Filler - 3"W x 36"L x 3/4"Thick, Decorative Wall Filler - 3"W x 42"L x 3/4"Thick, Decorative Base Filler - 3"W x 34-1/2"L x 3/4 Thick, Decorative Base Filler - 6"W x 34-1/2"L x 3/4 Thick, Roll-out Tray, Pre-Assembled, Dove Tail, Soft Close, Full Extension for 27" W Cabinet, Roll-out Tray, Pre-Assembled, Dove Tail, Soft Close, Full Extension for 33" W Cabinet, W1530GD Uptown White Glass Door for W1530 #, W1830GD Uptown White Glass Door for W1830 #, W3030BGD Uptown White Glass Door for W3030B (2pcs/set) #, W3630BGD Uptown White Glass Door for W3630B (2pcs/set) #, WDC2430GD Uptown White Glass Door for WDC2430 #, W1536GD Uptown White Glass Door for W1536 #, W1836GD Uptown White Glass Door for W1836 #, W3036BGD Uptown White Glass Door for W3036B (2pcs/set) #, W3636BGD Uptown White Glass Door for W3636B (2pcs/set) #, WDC2436GD Uptown White Glass Door for WDC2436 #, WDC273615GD Uptown White Glass Door for WDC273615 #, W1542GD Uptown White Glass Door for W1542 #, W1842GD Uptown White Glass Door for W1842 #, W3042BGD Uptown White Glass Door for W3042B (2 pcs/set) #, W3642BGD Uptown White Glass Door for W3642B (2pcs/set) #, WDC2442GD Uptown White Glass Door for WDC2442 #, WDC274215GD Uptown White Glass Door for WD274215 #, EPW1230D Uptown White Wall End Door for 30"H #, EPW1236D Uptown White Wall End Door for 36"H #, EPW1242D Uptown White Wall End Door for 42"H #, EPWP2484D Uptown White Wall End Doors for 84"H Pantry #, EPWP2490D Uptown White Wall End Doors for 90"H Pantry #, EPWP2496D Uptown White Wall End Doors for 96"H Pantry #, MWO3018PM-12 Uptown White Microwave oven cabinet #, 15RT-DR Uptown White Roll Out Tray for 15" W Cabinet #, 18RT-DR Uptown White Roll Out Tray for 18" W Cabinet #, 24RT-DR Uptown White Roll Out Tray for 24" W Cabinet #, 30RT-DR Uptown White Roll Out Tray for 30" W Cabinet #, 36RT-DR Uptown White Roll Out Tray for 36" W Cabinet #, DWR33412 Uptown White Dishwasher End Panel #, REP2484-3/4" Uptown White Refrigerator End Panel #, REP2496-3/4" Uptown White Refrigerator End Panel #, REP2484(3)-3/4" Uptown White Refrigerator End Panel #, REP2496(3)-3/4" Uptown White Refrigerator End Panel #, REP3096(3)-3/4" Uptown White Refrigerator End Panel #, FBP483614(1) Uptown White Finished End Panel #, SC4 (ICM) Uptown White Inside Corner Molding #, SC5 (OCM) Uptown White Outside Corner Molding #, TLRM8 Uptown White Light Rail Molding #, BM4-1/2"-5/8" Uptown White Base Molding #, TP3/WF34-1/2" Uptown White Decorative Leg #, A30WF Uptown White Decorative Wall Filler #, A36WF Uptown White Decorative Wall Filler #, A42WF Uptown White Decorative Wall Filler #, A3BF Uptown White Decorative Base Filler #, A6BF Uptown White Decorative Base Filler #, 27RT-DR Roll Out Tray for 27" W Cabinet #, 33RT-DR Roll Out Tray for 33" W Cabinet #. One would thing that a cabinet company could provide a door in a reasonable amount of time. orders repeatedly wrong. 
Multiple drawers were not square. Gorgeous kitchen features Restoration Hardware Classic Clemson Pendants illuminating a gray island with decorative trim moldings topped with white marble framing a small prep sink lined with French x-back counters tools. By continuing to use our site, you accept our use of cookies, our Privacy Policy and Terms of Use. Finish the job; Exchange; Billing adjustment, Dear BBB, Thank you for the opportunity to reply to case number XXXXXXXX. I need assistance in closing this matter. (The consumer indicated he/she DID NOT accept the response from the business.) I think that this is reasonable considering the amount of money I'm paying my contractor to fix the poor cabinet quality after installation, as well as what I'm doing myself to refinish the doors with the touch up paint they sent. Dear BBB, Thank you for the opportunity to respond to the complaint against our company and to resolve with the consumer. Lowe's nor myself received a response regarding the cabinets until 7/9 that mentioned making a home visit to look at the products (this was relayed to me on 7/12). In the end our $60k kitchen looks like far less due to the cabinet and extras quality (like the custom silverware drawer that has issues, the the 6" deep cabs that my contractor had to rebuild and it can never match perfectly now, the horrid shelf quality which both shipments - even the replacements - were warped and had unfinished edges facing out the list goes on). He further stated that we could have those items with 2 to 3 weeks which would not hinder our remodeling process. 2022, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. Here's a breakdown of Instacart delivery cost: When an item you want is out-of-stock at the store, your shopper will follow your replacement preferences. Lowes has ordered the door and called Diamond several times without success and weeks have now gone by with the door being sent. Well guide you through the process. Mouldings
None of the cabinet doors were installed. their inability to produce a simple overlay in four attempts, even with supervisory inspection, is just an sample of the service i have received since this kitchen remodel began back on AUGUST 10, 2020. masterbrand's innumerable errors and the resulting delays, amounting to months, constitute a business that has no commitment to providing a quality product paid for by the consumer. I bought the reflection series Diamond cabinets from Lowes. As stated, a remaining list has still been provided to the company. A modest amount of cabinets was still quite expensive (~$12.5k after 30% and 10% discounts at the time). Please check your email for account verification. BBB Business Profiles may not be reproduced for sales or promotional purposes. Talk about environmental impact. Purchased cabinets that are defective and can't get them fixed or compensation as settlement. Regards, Consumer Affairs MasterBrand Cabinets, Inc. June 30th was the date I submitted all blemishes (to Lowe's) that were found on the Diamond Cabinetry kitchen cabinets I had purchased, which occurred on 90% of them. and yet, no one notices they glazed the back side of the board?? Each retailer has a pricing policy that can be found on that retailer's page. I have requested for WEEKS a follow up with an appropriate solution and they will not respond.
Transitional style kitchen with walls painted Restoration Hardware Silver Sage framing distressed gray cabinets accented with nickel hardware and Carrera Marble counters alongside a gray glazed subway tile backsplash. As stated, the options are not being represented clearly and I've tried to get clarification but nobody is responding to me. Multiple replacements and still not correct, seeking partial refund. < Back to *** ******** rep, stated that it was not a glaze issue but that a stain had been sprayed and not wiped down which cause the black excessive black stain to pool and the dripping. This site uses cookies to deliver our services and to show you non-personalized ads. Company rep, *** ******** was sent to assess. The door is 11 inches by 19 inches, Shaker style in cloud gray. If something isn't right, you've got options. The invoice for the cabinets in the amount of $7,685.40 is attached and paid in full with American Express Card. Some items were replaced THREE Times, and after that much wasteful shipping/manufacturing, I paid my contractor to make the cabinet proper. even their replies to the bbb's inquiries have been inaccurate. nine of masterbrand's orders have been wrong. Chic cottage kitchen features light wood cabinets with diamond cabinet doors paired with carrera marble countertops fitted with s stainless steel sink under a wall-mount bridge faucet and a window dressed in a chocolate brown bamboo roman shade. This was my 2nd Lowes cabinet purchase, my first one was another brand, and it was a totally different (better) experience years ago with that one. To ensure highest satisfaction regarding door styles and finishes, we suggest you view an actual sample from your nearest Lowe's for best color, wood grain and finish representation. bottom line; my kitchen is still not finished almost seven months later. Gray kitchen pantry door with a frosted glass quatrefoil panel in a transitional kitchen with blue-gray crown molding and tan herringbone floor tiles. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. i'm needing this order of fillers to be right, as it is holding up the installation of crown molding. Learn more about instructions for specific items or replacements here. this time the finish glaze was correct, however, they glazed the back of the board, not the fluted decorative face. my kitchen remodel through lowe's started aug 10th, 15 weeks ago.