I called and confirmed everything before booking on the day off as well and once I arrived they did not want to let me in. El servicio de limpieza es horrible 3 das, nos dejaron un solo jabn, no te reponen nada al cuarto una sola vez fueron a limpiar porque yo lo solicite, un soloDa, si quieres bien trato de es de dar propina para todo son de color viajante van primero aunque paguemos lo mismo, estoy muy desencantada y decepcionada, nunca vuelvo a ese hotel. Don't bothersimilar quality food and service as the buffet restaurants. Only a customer who booked through Booking.com and stayed at a specific property can write a review. At Bahia Principe Grand La Romana - All Inclusive you will find a tennis court, a fitness center and free bikes. Once I finally got a room the AC was not working nor the telephone. WiFi access is available in this resort. The hotel can definitely get some upgrades on food,entertainment, and hospitality overall. Pissed Consumer 2022 All Alejandro at the reception went out of his way to accommodate us in a better room ! I go down to the lobby and the guest services man says I was supposed to make a reservation when I first got there. 12, San Pedro de Macoris, 11517 La Romana, Dominican Republic Water was still cold and not much algae. Do you have something to say about Bahia Principe? Book Direct for Lowest Rates & Exclusive Benefits. If you feel like visiting the surroundings check out Teeth of the Dog, located a 34-minute drive away; and Marina de Casa de Campo, within a 40-minute drive from the property. Beach was good. The whole crew there was amazing!!!! they are the ones who make the difference, they care, are extremely polite and respectful. Hotel, Luxury, Food, Buffet, Cons: How many I complain about the cleanliness They said it was no longer time to clean it was 5 in the afternoon I answered but the but the room was empty the Full day, because they didn't clean it, they sent someone just to clean the ao with the same towels used to clean him and he did not replace what we needed because they only sent him to clean the bathroom! Long story short: spend your hard-earned money on any other brand. Free private parking is available on site (reservation is not needed). Staff that workes there, Hospitality terrible to certain customers, Grupo Pinero, Bahia Principe Hotels And Resorts, Viajes Soltour, Coming2, Bahia Principe Residences and Golf. 
Your reservation charge will appear on your credit card statement under the name of: VIAJES GRUPO TURISTICO INTERNACIONAL S.A.
Also you MUST check the BEACH CLUB! Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services. Especially the staff:katharina at reception, joel at le gourmet, luis in el pescador restaurant, jonphy at las olas restaurant all the entertainment guys gabriel, keisy, etc..they all made our stay so fun and welcoming! This has been the absolute worst customer service Ive ever received. When we asked to be moved we were told there arent any more rooms.
The cleaning service is horrible for 3 days, they left us only one soap, they did not replace anything in the room only once they went to clean because I requested it, only one Day, if you want well, I try to give a tip for everything they are of the color traveler they go first even if we pay the same, I am very disenchanted and disappointed, I never go back to that hotel. - we heard people didnt like the food but when you make peace with the fact that it is an all you can eat anytime and thy are cooking in mass..ita all fine! Due to the coronavirus (COVID-19), this property is taking steps to protect the safety of guests and staff. the bahia principe grand punta cana hotel is a fantastic place full of empathetic and charismatic people who provide quality service and who are in charge of making the experience of each one of us much more exciting. Everything, the location of my room was excellent, the food, entertainment, the staff very polite and attentive., The beach was very nice. Check your booking confirmation email to find your booking number and PIN. - we heard people didnt like the food but when you make peace with the fact that it is an all you can eat anytime and thy are cooking in mass..ita all fine! Rest assured that your comments will be treated with the utmost interest and we sincerely appreciate your comments.Claritza Padua Online Reputation Grand Baha Prncipe Punta Cana Resort. How is it okay to leave someone in a room where there is water leaking? Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement. You can eat at 5am lol ! Unpaid reservations will be canceled prior to arrival. Saludo, Adriana PegueroOnline ReputationBahia Principe Bavaro Resort, This is the version of our website addressed to speakers of English in the United States. 
Ask Cakesboys about Bahia Principe Grand Punta Cana, Ask danielaq338 about Bahia Principe Grand Punta Cana, Ask Chrisrodriguez380 about Bahia Principe Grand Punta Cana. Other facilities offered include entertainment staff and a nightclub. Good selection of drinks. Read more about possible travel restrictions before you go. By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. You can only leave a review within 28 days after check-out. Beware if you choose to, youve been warned. I called the front desk from my own personal phone and they said they would send someone. When someone finally arrived he didnt even check he said that they will just fix it tomorrow since its not a priority right now and its the middle of thePlease DO NOT STAY HERE, GO SOMEWHERE ELSE. Couples in particular like the location they rated it 8.9 for a two-person trip. Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this. This has been the absolute worst customer service Ive ever received. Overall, I feel like I was robbed of my money. The resort, including rooms, is showing wear and tear and lighting is a huge problem everywhere including your room, especially in your bathroom. Food was good. Staff are great people with big hearts. Especially the staff:katharina at reception, joel at le gourmet, luis in el pescador restaurant, jonphy at las olas restaurant all the entertainment guys gabriel, keisy, etc..they all made our stay so fun and welcoming! About 99% of the time tea/coffee, water is served when we are almost done eating. It should be embarrassing for this place to call itself a family resort, I am sure they can careless. No help there. Your current language is English (US), Carretera San Pedro - La Romana, Km. Please DO NOT STAY HERE, GO SOMEWHERE ELSE. The only thing I can reproach is that after multiple messages they never answered about transport from aeroport. He rolled his eyes and had someone else figure it out because he did not want to. This has been the absolute worst customer service Ive ever received. Booking.com does not accept responsibility or liability for any reviews or responses. Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate. Trying to check in took about 3 hours. Tripadvisor performs checks on reviews. Baha Prncipe Hotels & Resorts. That was an excellent stay ! Detailed Reviews: Reviews order informed by descriptiveness of user-identified themes such as cleanliness, atmosphere, general tips and location information. !, the staff are Diamonds in this place ! After their trip, guests tell us about their stay. I don't like the thought of them working long hours, serving our every whim and having a poor standard of living with very little vacation and low wages. The guy helping me did not care and he just wanted me to pay more money. I liked that the Hotel is inside a big territory that includes a big houses and private areas, youll have a big entrance with guards in front. Featuring a shower, private bathroom also comes with a bath and a hairdryer. No help there. - our room was really cmfortable and we were happy with the covid safety measures. Double-check the maximum capacity for the room you selected. The company has options for any kind of vocation purpose: Conference, Golf, Family time, Honeymoon, Wellness, Wedding, etc. They are so lazy! I called and confirmed everything before booking on the day off as well and once I arrived they did not want to let me in. Que cosa ms fea que en mi pas me sienta as! The timeshare people add more to the injury. Each review score is between 1 and 10. Hotel chain/brand: Choose your currency. Similar service at the buffet both the lobby and beach restaurant for lunch/snacks. Putting us in a dirty room, with a broken screen that smells of cigarettes from your previous guest is not ok. To top it off, offer to move us with a $700 price tag is definitely a problem considering what was already paid and the website listed price. The guy helping me did not care and he just wanted me to pay more money. The guy helping me did not care and he just wanted me to pay more money. For a 30 second process, we spent a whole afternoon - from 3 PM until around 5 PM to get it done despite having waited for at least 1 hour in line the second day of our week making the appointment. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. language, whether its just a rating or contains comments as well, etc.). Its a novelty that becomes an annoyance after a day. I found it too late
Again this hotel worth being visited and stayed in ! I asked if they could go check on the neighbors above to see if they were okay they didnt all they said is they are not home! The staff made our time at the resort much better since they were genuine and caring. We had a fantastic time. I dont understand how one simple question made them so frustrated, I asked if he wanted I could come back at a later time where he was more calm for directions and he got even more mad, he said Im not waiting on you Im gonna tell you now and then figure it out. It sells vacation packages to resorts in the Caribbean, the Dominican Republic - Punta Cana, Samana, La Romana, Puerto Plata; Mexico Riviera Maya, Akumal, Tulum; Jamaica; Puerto Rico San Juan; Spain Majorca, Tenerife, Costa Adeje; and more. However, we wont display any reviews that include or refer to (among other things): To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. No help there. They have limited entertainment and every time I played my handheld speaker with great vacation/beach music the management would overreact. I called the front office from another room and asked if someone can come fix it. Bahia Principe brand is truly the worst of them all. The guy helping me did not care and he just wanted me to pay more money. The front desk and management have the biggest problems well there is no management. Something went wrong please try again later. I called and confirmed everything before booking on the day off as well and once I arrived they did not want to let me in. What happened? All distances are measured in straight lines. Copyright 19962022 There was a technician outside and I asked him if he could please fix the AC, he answered no because he hasnt gotten a request from the lobby, once he receives it he will do it. We were upgraded to the Boungaville,but we chose to eat in the Grand dining room because the dining staff was so nice and friendly. Sadly, after visiting Bahia Principe resorts four times in DR and Cancun, this would be our last trip. Carretera San Pedro - La Romana, Km. Nice. Children 12 and above are considered adults at this property. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses. In the middle of the night the room above us left water running and it started leaking through the bottom onto our shower. The food the pool the area the safty . If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. You can sort and/or filter them by time of year, review score, and more.
We may stop showing reviews once theyre 36 months old, or if the accommodation has a change of ownership. Think of typical two start all-inclusive buffest and then bring it down by about 100% in quality and choices. At the end of the day I had to deal with everything and I will never be returning to that place again.
Charge will be processed from Palma de Mallorca, Spain. Reviews are most valuable when they are original and unbiased. I called and confirmed everything before booking on the day off as well and once I arrived they did not want to let me in. Water was still cold and not much algae. Everything, the location of my room was excellent, the food, entertainment, the staff very polite and attentive. I called the front desk from my own personal phone and they said they would send someone. * I wish I could get my money back. Taxes and fees that are shown are estimates only. The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. My son ate mostly from the gift shop. Thanks to all ! Companies are selected automatically by the algorithm. He was so mad at me as if it was such an inconvenience, I told him I was not told anything and the front desk told me to just come down to the lobby at anytime. Certain services and amenities may be reduced or unavailable as a result. Guests loved walking around the neighborhood! Please enter a valid email address. Review tags are currently only available for English language reviews. I called the front office from another room and asked if someone can come fix it. After booking, all of the propertys details, including telephone and address, are provided in your booking confirmation and your account. Top Location: Highly rated by recent guests (8.7), Actual travel distances may vary. For the rest of the trip, like clockwork, either my card or my wifes room key stopped working at least once a day. In response to the coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property. At the end of the day I had to deal with everything and I will never be returning to that place again.
A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The accommodations will provide you with air conditioning and a balcony. PLEASE NOTE THAT YOU WILL BE ASKED TO PRESENT THE SAME CREDIT CARD AND OFFICIAL IDENTIFICATION AT CHECK-IN. cmonnn! All while, large groups of Spanish speakers were getting drinks delivered on trays every 20 minutes or so literally before they even get to finish their previous drinks.This has nothing to do with tipping because I took $200 in $1 bills and another $200 in $5 and was looking for any and every opportunity to tip sadly, I came back with at least half of the money that I took for tipping. Please see our partners for more details. In my opinion in the recreational and musical part they should vary a bit since it becomes a bit monotonous. Punta Cana is undoubtedly one of the most beautiful places I have visited, with its impeccable white sand beaches, and the striking colors of the sea that make it a true paradise. emails, phone numbers, credit card info), Swear words, sexual references, hate speech, discriminatory remarks, threats, or references to violence, Impersonation (i.e. WiFi is available in all areas and is free of charge. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews.
As for the resort, the hotel is large and beautiful, it has different areas in which you can share with your family and friends, the food presented a great variety and was delicious. The booze was okay but I'd love to know truly how watered down it is. We sincerely appreciate all feedback.We are proud to read that you were happy with the service you encountered and to know that you absolutely recommend us.Looking forward to seeing again you in the future!Claritza Padua Online Reputation Grand Baha Prncipe Punta Cana Resort. Very good personel, kind.
They offered to move us to the adult only resort but we would have to pay 100 per night.