Two vacation days for us is worth as much as a refrigerator.". Called the toll free number. Home Depot contracts out to a delivery service and then claim they have no connection with the delivery service as if I didnt pay Home Depot. The agents are very unhelpful and highly incompetent. I called customer service and they told me the delivery company said there was something blocking the driveway. My father in law says if I remove the doors will you bring it in they agree. We will never buy an appliance from Home Depot again as long as they continue to use moronic idiots like these clowns from Home Depots delivery company, GEM Appliance Delivery. Still no response after 2 weeks. He said the shutoff had to be on the same floor as the dishwasheI told him I could shut off the entire system.
I will contact them for anything I need done! I was left a week with out use and I call a handy man and he installed it with out problem and it was only 100$ The worse installers ever. I called Home Depot, and Carolyn at the Manchester Road store said, after hearing my story, shed call me right back that day; she didnt. We now have to get the supposedly brand new appliance we paid full price for serviced by the manufacturer; in other words, HD stuck us with a lemon. This is completely unacceptable. 
Categories Found In: On January 4th 11:30 am I called the store Appliance department, and was told the delivery time would be 12:30 3:30 pm, nothing happed and the delivery time shifted from 3:30 to 5:30 pm after 3 calls. Personally, we received no notification but G&E appliance Repair delivered the dishwasher at 7am on 11/16. I have been patient because I want a white French door refrigerator and I know that I have one sitting in a warehouse. Upon installation we discovered the dryer did not work at all. I called the delivery company and they told me they don't have the stove to deliver and that I would need to get a refund and repurchase. No damage and they ran both units before departing. Big Box User Review 1/18/2022 New Rochelle, NY. I called Home Depot and asked them to deliver the following day. That done, they refused to remove the internal packing materials, tried to tell me that the removal I paid for meant leaving the old fridge in the back yard and left. I will never purchase anything from Home Depot again. What is the point of a 4 hour window if you only have an actual 30 minute window? In talking to an agent, I was told it was never on the truck for delivery. When I had prepared everything so it would be incredibly easy for them. This all happened because electric stoves are not available and they wont have items delivered to the store so thats it. The frosting on the cake was as Mr Cockey was exiting my condo he jerked the power cord to the washer out of the wall and threw it behind the washer. Big Box User Review 4/16/2022 San Antonio, TX. Big Box User Review 12/30/2021 St. Louis, MO. I was okay. I will use Lowe's. is almost exactly our experience minus the weed aftershave. I was told to only make sure it didn't wobble.' I am done. Thanks again!more, Appliances & Repair, Heating & Air Conditioning/HVAC, Air Duct Cleaning, had installed. send the stock to the shitter. No one told us we had to uninstall and move our own appliances before theyd install new ones and if I knew how to uninstall/install appliances I wouldnt be paying someone to do it. Especially because you can only call Home Depot and all they do is email the delivery company for scheduling there is no supervisors anyone they can connect you with whether at Home Depot, Ge Appliance Delivery Center or any other delivery company used by Home Depot. Said 'NO, nobody told us that's. I don't have anything blocking my driveway and I don't have a star next to my door as the idiots stated. I drove home way too fast, and got there to see the new washer unwrapped and perched on the tailgate of their yellow Penske rental truck, ready to be unloaded. I called the store to complain, and they could have cared less and the assistant manager actually suggested that I rent a dolly from them and do it myself. Today I receive in the afternoon my combo washer and drier an the machine not wash the cloth not spin. They then told me that the plumber would be out on May 2, but after he came out I would have to then contact Home Depot to schedule a time for delivery. ", Big Box User Review 3/1/2022 Baltimore, MD. I had to call Home Depot and get it reordered AND rescheduled. The contracted provider uses drivers that dont carry a current valid drivers license. This person didn't want to hear anything about the delivery & install issue .. no one really cares to be honest. Not to mention the TWO ladies on customer were the absolute rudest I have ever dealt with. Nope! I wish I could rate it a -5. This is a genuine OEM item made by Samsung. The guys brought it to my livingroom then walked out. Unfathomable given the price of the item and my persistence in trying to schedule delivery.
Then, about 3 hours later, called with a different delivery date--OCTOBER 7! They said they would be liable in case an earthquake knocked the new washer off my old pedestal and that the hardware to connect the pedestal to the new washer might not be in the same places on the two different makes of equipment. Refused to lift new units on to existing LG CORRECT base and side kick. chewed up some steps on our deck, after they left went to use washer and it wasnt leveled, rocked back and forth, same with dryer. I don't want to have anything to do with this place. literally the worst contractor experience of my life. The DD66-00045A Samsung Dishwasher Drain Check Valve is not available to be shipped right away. A week later the dishwasher was rescheduled for delivery/install. You receive a message confirming the delivery date and expected window of delivery. We were told that on January 3 evening, I would receive a call to let us know the delivery schedule. Called Home Depot got a refund. I had already removed my old dishwasher and am currently without an appliance. Washer and dryer arrived a month later- they installed the dryer using the old vent despite me having to buy a new one- which they left in the garage. In October of 2020 Home Depot, Denver, CO, installed a stackable washer and dryer in an investment property. I'd highly recommend his services.more, Heating & Air Conditioning/HVAC, Water Heater Installation/Repair, Appliances & Repair, Serving Highland and the Surrounding Area, They were responsive to Yelp inquiry and finished humidifier install project quicklymore, Serving Dearborn and the Surrounding Area, James has been out to my house twice now to install light fixtures and recently my new thermostatmore, works great. ", "Lies lies and more lies. No answer when I texted or called when I got the 30 minute notice. We had Samsung techs look at it and it still doesnt work. Big Box User Review 1/6/2022 Naples, FL. The first guy tells me that it would fit. First unit was damaged and had to be sent back. So we're $300 out of pocket because of a greedy a$$ corporation. I asked if it would fit through the doors and if not they were more than welcome to use my front door. As soon as they came upstairs. We contacted Home Deport and asked them to explain why the delivery service told us that the plumber would come with the refrigerator and once valve was replaced they would them install the refrigerator and now they are telling us we have to set up a new time to delivery the refrigerator. Waited all day. They sayin we gotta get it fixed smh how tf r we gonna fix something that came broken . Another four day wait. They completely destroyed my new cabinets. They didnt take it, and I had to tell them more than once yes you need to take it the person look at his phone and said it doesnt say any thing here that I have to take it.. We bought Dish washer from Lowes with delivery and installation, the gentleman came on time, install and test the machine very professionally. Your installation and customer service are pathetic. Thats what the guy on the phone said no the plumber will see the old machine and he will takeoff. Will he remove the old machine if I take it out whats my next question. 6/10/22 On June 9, 2022, the morning before my new LG washer was to be delivered, I got an automated phone call from Home Depots contracted installation company telling me my washer was to be delivered between 10 a.m. and 2 p.m. the already-scheduled next day, June 10, and if I couldnt be available, they would reschedule if I pressed a number. Tell us about your project and get help from sponsored businesses. Paid $1,000 for them this is bs , while I type this we finally found someone who atleast is tryna get our stuff sorted out , the other lady didn't give a dam . We ordered a refrigerator, range and over the range microwave. Home Depot has done nothing. When it was delivered, the delivery team refused to even bring it in the house because they said they could not install the washer without a pan. Ordered a garage door on 8-21 have had no communication whatsoever from Home Depot. I could not bemore, Recently I had him assemble and install some steel shelving units. After waiting a month for them, on the first delivery attempt, they said they didn't find my address, they never called me or anything. So my real true rating would be a negative 5. Big Box User Review 4/30/2022 Lompoc, CA They then compliment my hair, tell me multiple times how nice I look. The measurer came out 2 months ago, measured, pulled a corner of carpet and indicated the subfloor, so what's the problem? Would give a 0 if possible. Stay away from this store! absolutely do not buy your appliance from home depot.
When I called Home Depot to inform them of the situation, I was told my appliance wouldn't arrive for another week. Yes, I wasted the whole day off starting at my phone and watching for the truck that never came. The ABSOLUTE WOOOOOOOORST! Not true because it was an electric dryer. I guess they can't read or have GPS either. 
Because you dont. So.abcdefu home depot. Their is no accountability, you cannot get through to them. Didn't come back for 3 weeks, and then didn't bring correct replacement and wouldn't work with is on their 4 hour "window" ", "My new washer dryer combo was to be delivered on the day I selected but the installer would not do it when they saw the corroded condition of the H/C faucets. We purchased a new washer and dryer from The Home Depot with installation and removal of the old unit on December 23, 2021 and scheduled delivery for January 4, 2022. They deliver applicances and don't install them as promised; it takes weeks to schedule installation, and then if the appliance doesn't work, Home Depot refuses to take it back because it was more than 48 hours from delivery. Although they claim they ONLY deliver, wont leave the refrigerator because of the shut off valve, they dont want to be responsible for poor installation. I've now called home depot multiple times trying to get them to come out and ******* finish the job and every time am told I will get a call and email in the next 24 hours. I called it in that day and was told installers would have to come by to check it out. When I called to check in with Home Depot / GE Appliance Call center they assured me I was still on the route for pick up and they were running behind but no matter what would be coming. Terrible service. Drivers show up at 9:40 am, one driver has no mask. 
Lost several days of work due to incompetent scheduling. I have never had the issues we have with our appliance delivery. The icing on the s*** cake is they left no manual for the range which I just printed out. This was done at my expense. no PROs involved in this delivery. Still have to wait another week or so, for they can replace cabinets. I order a dishwasher waited two weeks for a scheduled delivery only to have the delivery truck driver call me to say the truck was broken down and could I come pick up my appliance. Please stay away from Home Depot. Your #1 Canadian Distributor For Home Appliance & Consumer Electronics Parts. Use tab to navigate through the menu items. Big Box User Review 5/14/2022 Falls Church, VA. Home Depot Delivery and Installation Contractor - It almost seems like they are making up issues to get out of installing appliances. So, when the second delivery group arrived, they did not even know that they have to haul away the old one. Idiots! But they were extremely ignorant too. I purchased a new refrigerator from Home Depot and the first refrigerator they bought out was damaged and they delivered a second one since then they have charged my card for both refrigerators its been almost 3 months and still haven't refunded my money I guess I will have to get a lawyer I will never purchase a refrigerator like that again, "The worst experience ever! Big Box User Review 2/7/2022 Myrtle Beach, FL. A week later Crew #3 shows up. Only for me to call and find out its not on the schedule and the soonest it will come is a month from now. They try to please but it isn't possible because the system is such a failure. Worst service I have vere encountered in 45 years as a home owner. It's kind of like a "swarm" of entities over-communicating needless information with endless requests for positive ratings . while under- communicating something basic like: "customer needs to de-install their own appliance before the people contracted to deliver the appliance will also haul the old appliance away." I didnt mind that they came at the last minute. No follow-up, return calls, or truth-telling! Said we needed a plumber and that the install charge would be removed and that they would return in three weeks to pick up old dishwasher. As I was waiting for text message delivery truck was out side my house never came to ring the bell or send me a text. I should have sent the dishwasher back but because its the second one I decided to try and find someone else to install it. Had a hard time contacting their deliver manager who finally told me that his crew should not be expected to take abuse. Ordered dishwasher to be delievered and installed. The next day came and neither plumber nor the refrigerator came during the delivery window. Nobody including supervisor was any help to get my range delivered that day or the next day. So the supervisor @ HD offered $150.00 off the washer. They tell us to drive in the wet dirt and go around them, yet they would not use the driveway or pull in the mud themselves? My advice, boycott Home Depot, especially their appliance department with their idiotic appliance return policy. He said we will have to return it and call you to reschedule. Delivered as scheduled but said they couldn't install. His response was oh you speak Spanish .. like I had the obligation to speak to them in Spanish ALL the time.. this so call Company needs big readjustment in their follow up procedures ..they have an I dont give a F about you!! will be calling again and asking for a full refund and giving them a bad review every possible place on the internet. Promised delivery on September 15. On April 14th 2022 we paid Home Depot $1140.97 for a new dishwasher. As a result we cancelled our order and are taking our business elsewhere. I have this work many times in the past by other vendors and never a problem. Nwe washer coming.These people who install Are Not trained.if this one is not right bye bye Hd, Big Box User Review 6/15/2022 Ballwin, MO. It takes an act of God to be able to time this with contractors so they can install it under these Home Depot Guidelines and be able to test run the appliance. But that outsourced model would require: Step One (third party de-installation), Step Two (third party delivery), Step Three (third party haul away, and Step Four (third party installation). Went to Home Depot. Scheduled for today 4/16/22 between 9:30 -1:30. I myself have to call the support, explain what happened with my order and have them schedule another delivery. Home Depot refuses to send anyone to our home to look at it or accept any responsibility for the useless appliance.
They cam looked around and told me they can not install but did not give a reason why. 