I was disappointed that Home Comfort had closed, since that had been my primary furniture store for years. Some shoppers have also mentioned degrading comfort for certain mattresses and others having issues with lumpiness. Would highly recommend you stop in as they have quality pieces at reasonable prices. The cons: Higher prices points and some delivery issues. Less than 24 hours before our furniture was due to arrive, however, I received an email informing me that the sofa was stuck in customs and wouldn't be delivered for another week. A total of 8 weeks! Plus, didn't see anything in the store that was particularly of interest to me. Nope. I would use caution. We wound up working with Brooklyn and I can't say enough about her professionalism and actual HELP. I have had Arbek Furniture for 25 years and never experienced the drawer slide breaking into pieces. Youll be throwing it away if you go here.
I will not be going back. We furnished our dining room, bedroom, grandkids room and purchased various other pieces. After ordering the furniture on Sunday, we were able to pick it up on Wed. 2022-2023 Slumber Search $1,000 Scholarship, I recently had the interior of the house repainted, I purchased a Bedroom Combo from Havertys, Really impressed with their engagement at the store, As with every furniture store, I was greeted by a sales person, This company has the absolute worse Customer Service, I came in looking for a jewel-toned sectional, After spending several thousands of dollars, The furniture we ordered was absolutely fabulous, Haverty's at Towson Markeplace out of business, If it wasn't for the fact that I had already purchase, Truly one of the worst experiences of my life, I had a very good shopping experience at Haverty's, I really love the look of the furniture in here, We really enjoyed our shopping experience with Haverty', Ordered chair July 2021 and still no delivery, TERRIBLE QUALITY CONTROL MEANS TERRIBLE PRODUCT, Horrible furniture quality, and incompetent Customer Service/Service Technicians/Delivery. Haverty's is NOT what it used to be. Google Maps marks my address precisely, yet you can't find it? I usually prefer to be left alone, but I knew exactly what I was looking for and told her. DO NOT BUY FROM THIS RETAILER. Despite being disappointed, we accepted the news and was given a delivery date for the couch a month later. Shoppers enjoy the selection of furniture available at Havertys and typically describe their furniture to be a bit on the pricey side with some reasonable options to be found. Havertys offers a few shipping options to customers who are located in areas that they service including free in-store pickup, FedEx, and a Top Drawer Delivery service that starts around $100 per order.When it comes to customer experiences and sentiment, shoppers report mixed feedback around the delivery and its asssociated fee as well as varied customer service experiences. We thought it was because of the holiday. The last top shopper pick is Havertys's mattresses. And another bed, without the bedside table, not one piece of furniture was what we ordered. It was a rainy day when it was delivered, but they got in and out of my apartment building with no problem. However, we had not even left the parking lot when we were called and told they would not be able to deliver our order on Monday, June 30, but we would have to wait until Saturday, July 5. Havertys can be found in 16 states across the south and central US. Great quality. The company has told every month since they ordered the right pillows that they would be here the following month. Attaching screenshots of the truck as it bypassed my house and went to the last stop. 
Ashley, Rooms to Go, etc. Now it will be 5 days and nothing offered for this HORRIFIC EXPERIENCE! Bobbett is ill-equipped to manage even the phone call that she and I had. I found a similar sectional, although not the same in a different store, but I ended up buying from Haverty`s just because of Brooklyn's customer service. Also quality seems very mediocre. It was to all be in stock and delivered in one visit. I will defiantly be shopping there again! Very uncomfortable shopping experience buying clearance off-the-floor home accessories. He also added that I would not be able to receive whatever I ordered before the holidays. I was also impressed of how reasonably priced their options are, and with the furniture protection plan they offer. He states no you didnt purchase the batteries. Worst furniture buying experience EVER! The buying process was simple and without stress. Our content is intended to be used for general information purposes only. Their furniture is beautiful but the quality, in my experience, isn't worth the headache at all. Buyer beware! Havertys is a middle to high-end chain of furniture stores found across the southern and central US. top online furniture alternative, Arhaus. Truly one of the worst experiences of my life. Stay tuned! It had a dent or impression in the top rail see photo. Still waiting for our refund. I told them I was not pleased with the shipping charge of a piece the shipping should be less that $5.00. They offer no customer assistance and will continuously lie to you. The reviews here are aggregated from other sources across the Internet and although we have tried only to find trustworthy reviews, the content and scores here may be subject to manipulation by agents acting on behalf of manufacturers and marketers. I would highly recommend the store! I went in the store to ordered my Couch Thursday and my couch was delivered today!
Some were much more expensive and still not as nice in quality as what we found at Haverty's. she asked. If I said I liked something she agreed. Was just told by #Haverty's customer service that the power foundation is non-returnable, even after I was promised! Over these 8 months, I have been astounded by the ineptitude of this company's inability to correctly assemble the bookcases in order to make them safe to use. If you have the means, I would definitely look elsewhere (i.e. "sigh". Haverty's says that is the way it is supposed to be and they will do nothing; she said "the model in the store sits better because many people sit in it". It took 9 months to receive OVER PRICED living room furniture. Came out again, replaced the couch. Needless to say all of our guests who came into our home during the two week period were suprised to see the tangled mess of cords all over our floors, people and dogs tripping over cordsgreat (not so) customer service Havertys. How lazy is that!? I called as was told. Bye Felicia. While I appreciate that, it doesn't make up for the poor service, communication and long wait to get answers and no furniture. Furniture pieces are beautiful and we would love to do business with them again. With the exception of one bed, no box spring, so couldn't use. I was literally in the store for 15 minutes and walked out having bought a new kitchen table set and two matching barstools. We loved the furniture that we selected and was given a specific delivery date. Now the third chair was delivered April 7. Can't deny that. There is too much secrecy here. I went to havertys for Black Friday with my wife for a sale. I needed to go to another website, take a picture of of driver's license plus, get this, take a 5 second or 5 minute video of myself before they could process my application. I purchased a Bedroom Combo from Havertys . They screwed up two orders and both times the bed did not come and we ended up sleeping on the floor for days. Great shopping experience especially without the weekend traffic. We purchase two leather sofas and the Guardsman Gold Protection Plan. Do NOT buy from Havertys. It's not. it's wearing horribly and once again just garbage. DONE unacceptable!!!! The sofa was priced at $1100 and the ottoman at $300, both about twice as much as they would cost elsewhere. I've only had the sofa 4 months and the cushions are already starting to lose their shape. We will shop elsewhere where they offer a reasonable delivery policy. I ordered furniture and place the deposit and waited. Today was the second and LAST time I will be in. Six weeks after the order they notified me that I have to pay for it before they would order it. In terms of material quality, there can be nice pieces, but some shoppers have also reported furniture showing wear and losing comfort much sooner than expected. ConsumerAffairs is not a government agency. We will definitely return to Haverty's for future purchases. - probably about 8-10 of them. Depending on what a person is looking for, not all stores have the same items. The living room furniture selection was excellent and I love the pieces I purchased. They get warm, not hot. As far as other services related to this transaction, all was very good. But after all of the disappointments, it still has left me wondering if I should buy my additional furniture for my home, that is needed or stick with Arhuas and Macy's as my goto furniture places. I immediately found the pieces that I needed for both my living room and family rooms. I have very high standards! The end tables were metal weave. I was the last but one stop. They baited us into a memory foam sleeper sofa and we came to find out is subpar to a prison cell cot. Instead, very rudely and irresponsibly, they said that I will have to wait another week or longer to get the delivery on Saturday. Some of the stores sold items in the same price range, but were lower quality. My family has found its furniture store for sure!!!! 1 out of 3 recliners came damaged. A man on the loading dock pointed out to them that a customer was waiting to do a pickup and they went into slow motion!!! UGLY. So upset. Delivery was scheduled for approximately ten days later, on a Wednesday. Or find a way to make a small identifier on the item. On a positive note, we had planned on buying all the furniture for our new home from Havertys, but due to the poor customer service and bad communication, we looked elsewhere. The delivery was terrific and done by complete professionals. They sent an injured delivery man who dropped the desk in front of my door. Recently relocated to Wilmington, NC. In the meantime, our house has no furniture, as we haven't received our money back to buy more. DO NOT BELIEVE THEIR SALE PROMOTION DURING THE HOLIDAY!!!!!!!!!!!!!!!!!! Couple days later, chair still catches. Guess they thought we were blind. She must be right. We wasted lot of time. The sale they claimed might be actually more expensive than other time of the year. First - YEAH!! **Added Protection doesn't cover damage due to poor quality product. No pressure to buy. He disappeared and was no help when we wanted to buy an item. Everything was items we did not order. Why would I be STUPID to upload my personal identification to some website to get compromised, and a video!! Browse Our List of Top Rated MattressesUnlock The Coupons. etc. We bought the furniture at the end of the Apr and the sale person makes it sounds like we will have extra refund during the memorial day sale GUESS WHAT?? How do I know I can trust these reviews about Havertys Furniture? We now use placemats for everything, even coffee cups. Was promised by sales people that if it couldn't be fixed, they would give me a standard box spring and take back the power foundation. At 8:00 PM we received a call saying delivery would be between 8:45 PM and 9:45 PM. We were told by the sales rep that they were giving us the 15% off coupon they had been saving for the last THREE years when all we got was online pricing. We live in Clermont Florida. We complained again and Havertys agreed on sending a new sofa and chair. The furniture looks good but does not have the quality to last. I bought a couch, bedroom set, mattress and box springs, dining room table, living room chairs, entertainment center and end tables. May all benefit! Purchased a $2000+ sofa that was delivered 11/14/16.
Some complaints around the durability of certain bedroom pieces. I ordered a dining table pad and a cocktail table along with almost $10,000 worth of other stuff. They did nothing to remove it so we worked on it and it was would not all come off.
I would not recommend Havertys. The interior decorator was just a yes woman. On third attempt they rammed it into one of the brick walls coming in the front door. Typically colorfastness to crocking is one of the Tests that are performed. They have lots of stock and could get me my sofa in two weeks. HIGHLY unethical. Customers like the look of the bedroom pieces available to them, although there are some mixed reviews about their delivery experience and the lastingness of certain pieces. Our sales rep, Adlai, was wonderful. We worked with a designer who should have looked at the dimensions and measurements of the couch she was matching the ottoman with. I ended up buying two nightstands (in cash) and he never shook my hand upon leaving, said thank you for purchasing; only mentioned if I was interested in buying the rest of the stuff to come back to him. I purchased these items approximately 8 months ago, but have not been able to use the bookcases because they were assembled incorrectly. After visiting 4 other furniture stores, Havertys is the winner! Complete lack of repsect for the customers time and their money. Furniture delivered damaged several time. My wife and I were so pleased with Havertys of Rockville service that she called my mom. Expected to buy the furniture as the price it is. I will no longer do business with them. It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. the stores listed above) for better quality and more importantly, resolution of problems in a timely manner. A "Oh Sorry" was about the extent of what we got. Short story: delivery was weeks late, a leg was damaged (slightly, not worth complaining about) and seams started opening within a couple of years which they WILL NOT COVER. We had a bad experience. Dell is an amazing salesperson and doesn't pressure you into making a purchase. Customer service has refused to do anything because they basically implied that my 173 pound body sitting on the sofa for 4 months has caused the cushions to lose its shape. ADDENDUM: If you look through Haverty's reviews, you'll notice that the "5 star" reviews get a "Response from the Owner." the pandemic. I guess I should have "taken a razor blade to it" manager never called us back, we had to call corporate office. Do not buy from Havertys!! Next level logistics, providing real-time truck tracking, driver name and photo, and updates. We had a great experience at Haverty's after a nightmare experience with Ashley's. The most recent circa stance is the fact that a dinette set ordered on August 30th sit in their Port Charlotte Warehouse but can not be delivered until mid November. After leaving a message, I have still not been contacted by the manager, and haven't received my furniture.