The delivery guys who built the bed took pics, informed me of damage and said they will contact bobs and send them pictures of the damage. I bought a sofa bed from Bob's in January 2020, it was supposed to come with a memory foam mattress. 
They are so slick that they make you wait for furniture that they don't have by sending pieces of an incomplete set and then you almost have to wait for the other to arrive no matter how long it takes to get to you because you already have a portion of the set. Every week we schedule our lives around a delivery and every week it's postponed. They sell it to you by saying "if you get the Goof Proof and we can't fix your furniture, then we will replace" but it's a lie. Sign up for the latest updates, products and offers. The price you see is the price you pay. Save yourself the time, money and frustration. No she didnt call me back. I explained to h that someone had already looked at the bed and I had confirmation of the pieces coming. By purchasing this item, youre contributing to a more sustainable future. I was sitting normally, I sat down gently and Im not obese, and it just snapped and even though we have a protection on it and it wasnt used wrongly they refuse to fix it, saying it was not an accident it happened during normal use and therefore its not covered. Mind you I left a message for CEO Bill Barton. On the next business day I received an email stating that nothing would be done for my sofa. 
How nice of her!!! She scheduled us for Saturday delivery even though I expressed how my son would have nowhere to sleep all week during the school week until the remainder of the bed arrives. Repair guy came and we noticed that one of the chair had bad frame. ConsumerAffairs is not a government agency. Bobs has forced us to take a partial delivery. Imagine being 9 years old getting let down like this and not having a bed at all for another few weeks until I can purchase another one because I cant even get a refund until it is picked up a week from now, and not even a full refund because that card is no longer a working card. Total scam, get longer lasting furniture somewhere else where they have good protection plans. The quality of the furniture is mediocre at best. I have pictures, offered to send them to Maggie the customer rep who was totally uncaring, said it should of been open PRIOR TO CHRISTMAS!!!! And to make things worse my boyfriend or I will be sleeping on the floor until then, and yet not one person at Bobs cares at all. I called goof proof to make a claim. Now we can no longer make that decision and it has been forced on us. He calls Bob's with no knowledge of this and no one knows anything. We are now sitting in limbo waiting on this dysfunctional company to figure out how to get a sofa to us. After waiting on hold for now 1hr 45 minutes I get hung up on by Maria system malfunction. I now have mismatch furniture and know my couches will wear down differently since now the other part is scheduled in Feb. How is it so hard for bobs furniture to follow simple instructions and deliver it together. Companies displayed may pay us to be Authorized or when you click a link, call a number or fill a form on our site. Damaged sectional. My husband pulled it out of box, everything seemed fine until the last piece on the bottom. Well start sending you the news you need delivered straight to you. Its my first time buying from Bobs and the customer service is horrible. I get another notification that they have set another date for delivery. I disagreed and stated again what the technician had said. Bought a protection plan. I said we were at the house waiting for them at the correct address. The sofa and tables were delivered but the 2 chairs have yet to come. We were sold a vanity that won't even exist until 2022 at the earliest. They I would get a text in a couple of days and I have to send pictures and do a virtual conversation. This is where it went horrible. They told me they can have another one out in a few weeks and I just said I dont want anything from this company anymore and to refund me my money. We went to Ashley Home Furnishings and found a nearly exactly the same recliner and ordered it along with a bedroom dresser. Do not purchase the warranty and better yet do not purchase anything from bob's. On Wednesday I received noticed that my furniture was going to be delivered on Friday and I made the mistake thinking Bob's furniture would listen to my wishes but they didnt. This has been a absolute nightmare. We purchased a sofa last year & it was delivered on time. The springs broke on 2 couch, fell through one stop giving them money. She said that their trucks and products are fully inspected daily and they have never had this issue reported before. It cracking and scratching my floors. When I called to complain there is nothing that can be done. I've lived in my home for 30 years and not once have I seen a mouse. DO NOT RECOMMEND BUYING FROM THEM. Its look disgusting. They stated that Bob's will be in touch with me to deliver the new pieces to replace the broken piece. We were told the recliner could be delivered in two days but the dresser would take about 2 weeks to arrive. My advice is to run quickly from Bob's and head to a better "non-discount" store that operates in an ethical manner to get what you pay for. This has been the worst shopping experience Ive ever dealt with. We let it go because we were happy to finally be getting our new couch. Its ridiculous to have customers wait 4 months for a delivery of any product. I may replace the sectional pieces that have worn terribly but am unsure as prices have significantly increased (100% in one case). Maggie said nothing she can do. This place should be investigated, sued and shut down. ACME Furniture Acme Bob Bookcase, Weathered Oak, One Size. I managed to finance a sectional couch, and nothing else. It took until June 2021 to receive any of the pieces for my sofa. Deliver guys come with a big truck and pieces, come in my home and stare at my bed and say we dont have this piece and if we take apart the bed and put it back together itll ruin the integrity of the bed. This product can be controlled with your voice through Alexa-enabled devices such as Amazon Echo and Amazon Tap. We threw his old bed out. They are money hungry and treat the consumer like crap so, if I was in anyone in the world just don't go here. Comfort Coil Seating featuring Comfor-Gel, Channeled Backs and Seats for Ultimate Comfort, Fashionable & Comfortable Pillow Pad Seat, 3-Seat, Dual Reclining Contemporary Design, Power Control Panel featuring USB Charging Port, Innovative Optional Voice Activation Feature with 2-Position Memory, New Console Sofa Concept with Deep Storage and Dual Cups, Patchwork Design Color and Texture Complimented with Luggage Stitching, Contemporary Pub Headrest Design with European Inspired "Scoop" Seat, Drop Down Table with Merlot Top and Pewter Cupholders, Power Recline/Power Headrest w/Lumbar Option, Soft, Thick Printed and Embossed Suede Fabric, Fashionable and Comfortable Pillow Pad Seat, Power Upgrade featuring Power Button with USB Charging Port, Ultimate Comfort and Function with Triple Recliner, Drop Down Table with Cupholders, Power Recline/Power Headrest Option with Comfort Control Panel, Power Option featuring Power Button w/USB Port, Recessed Arm Panel with Decorative Nailhead, Soft Padded Polyester Faux Leather Fabric. NEVER AGAIN! Please do not walk in their stores but if you DO RUN BACK OUT! No directions came. After 4 months of waiting I finally got notification that the table would be delivered in a few weeks.. the day came and then the table came. I can only assume this is typical Bob's shady business practices. She said it is just a coincidence. I would never recommend to my friends and family for any products from this store. That no warranty covered it even though its a manufacturer's defect, Ive had two service technicians state that it needs to be replaced. Save your money. This whole experience with Bobs has been awful. They sent out someone to tell me if this happened a few months ago they would cover under manufacturer's warranty then they say for like 300 dollars they will fix it. No, it's not, my neighborhood is polluted with stray cats. Looks good on the showroom floor but use your couch and the material stretches and pills. Received no email. I live an ethical life and would never do that so I was then advised to file a claim through customer service to see if there was anything that could be done. And I will let every social media, Google reviews, and a store review know how awful this was. I was then told "you can pay $100 for a technician to come out and look at it. My son was so excited when he got it and left on vacation the day after Xmas. No hidden costs. I purchased the Avenger loveseat D7069B52D during the pandemic. I immediately opened a service request with Bobs and scheduled a service technician to come out. They make what we do possible. I take this as they're doing me a favor for something that I paid for (which I did pay for delivery charges). The thing lasted about four years (not the standard 8-10 years a normal couch lasts). They were so cheap that they wouldn't even refund the $50 or a portion of it because of their fault. I contacted Bob's for the 1 year warranty and again I get, the issue is not covered. My sectional has been cared for but looks terrible after less than 2 years. We bought a couch, loveseat, and chair from them a little over a year ago. (Particle board).
DO NOT GET THE GOOF PROOF by Bob's. I called back the same day to customer service. Do not buy this crap, they are making me pay 2,000 dollars for cheap lazy non-American built furniture. Local pickup is not available for this item. Bought some furniture about 5 months ago and was told that the chairs would be delivered within a month around X-mas time. And tells me hes here to to look at my bed. They stated because of Covid warehouse is back up with orders. It already feels, and looks better in all aspects. Customer service agent stated that that was incorrect and it would take two weeks to hear back. I was constantly given the run around and lied to. Some guy shows up around 2PM, two hours past the time in a pickup truck, knocks on the door. I spoke to a supervisor at their main center. Now my furniture is mismatched. They said it would put them off schedule for their next delivery. She sent me to the Fairlawn store I purchased it from because she cant refund my card entirely, because we had a split payment. I was told it would take 48 hours to receive an email stating that I was having a refund done and an order placed for the new sofa. I also purchased their "Good Proof" policy, which is worthless, do not purchase it. Maggie told me she can have me talk to someone else who will tell me the same thing!!! That is customer service. So not only am I out $1100 for 3 months waiting, my son also doesnt have a bed at all now. Sofas came damaged. I'm telling you won't be happy. We value your privacy. The same day as my sofa/ottoman delivery, I have 1 possibly 2 mice. I waited the two weeks. I contacted bob's multiple times about each problem, and was told "we can't fix that because it's not covered under your policy." I call customer service and after speaking with several agents I get told that the order was never canceled.
I regret purchasing from them and definitely will not be purchasing from them again. I had ordered a custom sofa from living spaces in the beginning of covid and was told it would take 8 weeks due to covid, after the 3rd week I got a delivery notice and before the 4th week was up my new sofa was delivered. No it was basically, "Sorry about your luck, we dont have the parts and youll have to wait another few weeks if you want this bed." It must have been sold to another customer. It was during the beginning of covid and I understood that things were not available so I let it be and after 2-3 months I still had no coffee table. In 4/5 months sofa tears, color off, fabric quality is poor. STAY AWAY! Our sales person Ed was very nice during the sales but never followed up with anything. I called again spoke to another supervisor who said she would get back to me the following day. The leg of the desk is completely pulled apart from the desk itself. After calling back to Bobs customer service I asked for a manager to call me back. Customer "service" took over a week to conclude that the 1 year warranty expired and completely ignored the issue of their employees advising fraudulent actions. Talked into the goof proof protection plan. Condition: Good: Minor blemishes that most people won't notice, Overall Dimensions: Width: 60 inches, Height: 41 inches, Depth: 30 inches. I called on Sunday Jan 2, 2022 so you know who Maggie is!!! I was assured that they canceled and had issued a refund and I would have it within a week. I started to feel the support bar in my back, when I unzipped the cover it was just plain foam, and they wouldn't give me what I paid for. Later that evening, another supervisor called and said that our sofa was going to the next person in line & that our sofa would be delivered hopefully in the next month, but couldnt guarantee that to be true. I cancelled the chair because it was taking way too long and I had become very ill and could not work to pay for it. We bought Sofa and love seat and its leather ripped off 2-3 years. This call taking place in August- I was told that the pieces wouldnt come until September. I call yet again, get a bunch of blank apologizes and they promise me again that this part will be delivered in 2 weeks. Because this crap is manufactured overseas, the consumer is now burdened with covering the higher logistics costs for the same pre-pandemic low-quality junk. One more thing, I spent weeks on and off the phone with different agents and every time I would ask for their corporate number and was not given it until the last person I spoke to finally gave it to me. So I get my furniture and it look great. I want to pay my balance and they are making it difficult forcing me to purchase something else with my accommodation!!! (Quality is really poor). PLEASE Dont shop at Bobs furniture.
They are so slick that they make you wait for furniture that they don't have by sending pieces of an incomplete set and then you almost have to wait for the other to arrive no matter how long it takes to get to you because you already have a portion of the set. Every week we schedule our lives around a delivery and every week it's postponed. They sell it to you by saying "if you get the Goof Proof and we can't fix your furniture, then we will replace" but it's a lie. Sign up for the latest updates, products and offers. The price you see is the price you pay. Save yourself the time, money and frustration. No she didnt call me back. I explained to h that someone had already looked at the bed and I had confirmation of the pieces coming. By purchasing this item, youre contributing to a more sustainable future. I was sitting normally, I sat down gently and Im not obese, and it just snapped and even though we have a protection on it and it wasnt used wrongly they refuse to fix it, saying it was not an accident it happened during normal use and therefore its not covered. Mind you I left a message for CEO Bill Barton. On the next business day I received an email stating that nothing would be done for my sofa. How nice of her!!! She scheduled us for Saturday delivery even though I expressed how my son would have nowhere to sleep all week during the school week until the remainder of the bed arrives. Repair guy came and we noticed that one of the chair had bad frame. ConsumerAffairs is not a government agency. Bobs has forced us to take a partial delivery. Imagine being 9 years old getting let down like this and not having a bed at all for another few weeks until I can purchase another one because I cant even get a refund until it is picked up a week from now, and not even a full refund because that card is no longer a working card. Total scam, get longer lasting furniture somewhere else where they have good protection plans. The quality of the furniture is mediocre at best. I have pictures, offered to send them to Maggie the customer rep who was totally uncaring, said it should of been open PRIOR TO CHRISTMAS!!!! And to make things worse my boyfriend or I will be sleeping on the floor until then, and yet not one person at Bobs cares at all. I called goof proof to make a claim. Now we can no longer make that decision and it has been forced on us. He calls Bob's with no knowledge of this and no one knows anything. We are now sitting in limbo waiting on this dysfunctional company to figure out how to get a sofa to us. After waiting on hold for now 1hr 45 minutes I get hung up on by Maria system malfunction. I now have mismatch furniture and know my couches will wear down differently since now the other part is scheduled in Feb. How is it so hard for bobs furniture to follow simple instructions and deliver it together. Companies displayed may pay us to be Authorized or when you click a link, call a number or fill a form on our site. Damaged sectional. My husband pulled it out of box, everything seemed fine until the last piece on the bottom. Well start sending you the news you need delivered straight to you. Its my first time buying from Bobs and the customer service is horrible. I get another notification that they have set another date for delivery. I disagreed and stated again what the technician had said. Bought a protection plan. I said we were at the house waiting for them at the correct address. The sofa and tables were delivered but the 2 chairs have yet to come. We were sold a vanity that won't even exist until 2022 at the earliest. They I would get a text in a couple of days and I have to send pictures and do a virtual conversation. This is where it went horrible. They told me they can have another one out in a few weeks and I just said I dont want anything from this company anymore and to refund me my money. We went to Ashley Home Furnishings and found a nearly exactly the same recliner and ordered it along with a bedroom dresser. Do not purchase the warranty and better yet do not purchase anything from bob's. On Wednesday I received noticed that my furniture was going to be delivered on Friday and I made the mistake thinking Bob's furniture would listen to my wishes but they didnt. This has been a absolute nightmare. We purchased a sofa last year & it was delivered on time. The springs broke on 2 couch, fell through one stop giving them money. She said that their trucks and products are fully inspected daily and they have never had this issue reported before. It cracking and scratching my floors. When I called to complain there is nothing that can be done. I've lived in my home for 30 years and not once have I seen a mouse. DO NOT RECOMMEND BUYING FROM THEM. Its look disgusting. They stated that Bob's will be in touch with me to deliver the new pieces to replace the broken piece. We were told the recliner could be delivered in two days but the dresser would take about 2 weeks to arrive. My advice is to run quickly from Bob's and head to a better "non-discount" store that operates in an ethical manner to get what you pay for. This has been the worst shopping experience Ive ever dealt with. We let it go because we were happy to finally be getting our new couch. Its ridiculous to have customers wait 4 months for a delivery of any product. I may replace the sectional pieces that have worn terribly but am unsure as prices have significantly increased (100% in one case). Maggie said nothing she can do. This place should be investigated, sued and shut down. ACME Furniture Acme Bob Bookcase, Weathered Oak, One Size. I managed to finance a sectional couch, and nothing else. It took until June 2021 to receive any of the pieces for my sofa. Deliver guys come with a big truck and pieces, come in my home and stare at my bed and say we dont have this piece and if we take apart the bed and put it back together itll ruin the integrity of the bed. This product can be controlled with your voice through Alexa-enabled devices such as Amazon Echo and Amazon Tap. We threw his old bed out. They are money hungry and treat the consumer like crap so, if I was in anyone in the world just don't go here. Comfort Coil Seating featuring Comfor-Gel, Channeled Backs and Seats for Ultimate Comfort, Fashionable & Comfortable Pillow Pad Seat, 3-Seat, Dual Reclining Contemporary Design, Power Control Panel featuring USB Charging Port, Innovative Optional Voice Activation Feature with 2-Position Memory, New Console Sofa Concept with Deep Storage and Dual Cups, Patchwork Design Color and Texture Complimented with Luggage Stitching, Contemporary Pub Headrest Design with European Inspired "Scoop" Seat, Drop Down Table with Merlot Top and Pewter Cupholders, Power Recline/Power Headrest w/Lumbar Option, Soft, Thick Printed and Embossed Suede Fabric, Fashionable and Comfortable Pillow Pad Seat, Power Upgrade featuring Power Button with USB Charging Port, Ultimate Comfort and Function with Triple Recliner, Drop Down Table with Cupholders, Power Recline/Power Headrest Option with Comfort Control Panel, Power Option featuring Power Button w/USB Port, Recessed Arm Panel with Decorative Nailhead, Soft Padded Polyester Faux Leather Fabric. NEVER AGAIN! Please do not walk in their stores but if you DO RUN BACK OUT! No directions came. After 4 months of waiting I finally got notification that the table would be delivered in a few weeks.. the day came and then the table came. I can only assume this is typical Bob's shady business practices. She said it is just a coincidence. I would never recommend to my friends and family for any products from this store. That no warranty covered it even though its a manufacturer's defect, Ive had two service technicians state that it needs to be replaced. Save your money. This whole experience with Bobs has been awful. They sent out someone to tell me if this happened a few months ago they would cover under manufacturer's warranty then they say for like 300 dollars they will fix it. No, it's not, my neighborhood is polluted with stray cats. Looks good on the showroom floor but use your couch and the material stretches and pills. Received no email. I live an ethical life and would never do that so I was then advised to file a claim through customer service to see if there was anything that could be done. And I will let every social media, Google reviews, and a store review know how awful this was. I was then told "you can pay $100 for a technician to come out and look at it. My son was so excited when he got it and left on vacation the day after Xmas. No hidden costs. I purchased the Avenger loveseat D7069B52D during the pandemic. I immediately opened a service request with Bobs and scheduled a service technician to come out. They make what we do possible. I take this as they're doing me a favor for something that I paid for (which I did pay for delivery charges). The thing lasted about four years (not the standard 8-10 years a normal couch lasts). They were so cheap that they wouldn't even refund the $50 or a portion of it because of their fault. I contacted Bob's for the 1 year warranty and again I get, the issue is not covered. My sectional has been cared for but looks terrible after less than 2 years. We bought a couch, loveseat, and chair from them a little over a year ago. (Particle board). DO NOT GET THE GOOF PROOF by Bob's. I called back the same day to customer service. Do not buy this crap, they are making me pay 2,000 dollars for cheap lazy non-American built furniture. Local pickup is not available for this item. Bought some furniture about 5 months ago and was told that the chairs would be delivered within a month around X-mas time. And tells me hes here to to look at my bed. They stated because of Covid warehouse is back up with orders. It already feels, and looks better in all aspects. Customer service agent stated that that was incorrect and it would take two weeks to hear back. I was constantly given the run around and lied to. Some guy shows up around 2PM, two hours past the time in a pickup truck, knocks on the door. I spoke to a supervisor at their main center. Now my furniture is mismatched. They said it would put them off schedule for their next delivery. She sent me to the Fairlawn store I purchased it from because she cant refund my card entirely, because we had a split payment. I was told it would take 48 hours to receive an email stating that I was having a refund done and an order placed for the new sofa. I also purchased their "Good Proof" policy, which is worthless, do not purchase it. Maggie told me she can have me talk to someone else who will tell me the same thing!!! That is customer service. So not only am I out $1100 for 3 months waiting, my son also doesnt have a bed at all now. Sofas came damaged. I'm telling you won't be happy. We value your privacy. The same day as my sofa/ottoman delivery, I have 1 possibly 2 mice. I waited the two weeks. I contacted bob's multiple times about each problem, and was told "we can't fix that because it's not covered under your policy." I call customer service and after speaking with several agents I get told that the order was never canceled.
I regret purchasing from them and definitely will not be purchasing from them again. I had ordered a custom sofa from living spaces in the beginning of covid and was told it would take 8 weeks due to covid, after the 3rd week I got a delivery notice and before the 4th week was up my new sofa was delivered. No it was basically, "Sorry about your luck, we dont have the parts and youll have to wait another few weeks if you want this bed." It must have been sold to another customer. It was during the beginning of covid and I understood that things were not available so I let it be and after 2-3 months I still had no coffee table. In 4/5 months sofa tears, color off, fabric quality is poor. STAY AWAY! Our sales person Ed was very nice during the sales but never followed up with anything. I called again spoke to another supervisor who said she would get back to me the following day. The leg of the desk is completely pulled apart from the desk itself. After calling back to Bobs customer service I asked for a manager to call me back. Customer "service" took over a week to conclude that the 1 year warranty expired and completely ignored the issue of their employees advising fraudulent actions. Talked into the goof proof protection plan. Condition: Good: Minor blemishes that most people won't notice, Overall Dimensions: Width: 60 inches, Height: 41 inches, Depth: 30 inches. I called on Sunday Jan 2, 2022 so you know who Maggie is!!! I was assured that they canceled and had issued a refund and I would have it within a week. I started to feel the support bar in my back, when I unzipped the cover it was just plain foam, and they wouldn't give me what I paid for. Later that evening, another supervisor called and said that our sofa was going to the next person in line & that our sofa would be delivered hopefully in the next month, but couldnt guarantee that to be true. I cancelled the chair because it was taking way too long and I had become very ill and could not work to pay for it. We bought Sofa and love seat and its leather ripped off 2-3 years. This call taking place in August- I was told that the pieces wouldnt come until September. I call yet again, get a bunch of blank apologizes and they promise me again that this part will be delivered in 2 weeks. Because this crap is manufactured overseas, the consumer is now burdened with covering the higher logistics costs for the same pre-pandemic low-quality junk. One more thing, I spent weeks on and off the phone with different agents and every time I would ask for their corporate number and was not given it until the last person I spoke to finally gave it to me. So I get my furniture and it look great. I want to pay my balance and they are making it difficult forcing me to purchase something else with my accommodation!!! (Quality is really poor). PLEASE Dont shop at Bobs furniture.