Top, We offer touch-up material in different forms, such as fill sticks, markers, aerosol cans and quarts of stain to meet a variety of needs. Its easier and far less expensive to try out ideas on paper than it is to change course after you order materials and begin construction. We did our own install and everything went great. Please validate your account. I ordered my cabinets July 2021 from Home Depot. Through state-of-the-art construction methods, we use the finest materials to build each cabinet to your exact specifications. While youre waiting on your new cabinets to arrive, start thinking about how youll handle your shipment when it gets there. Cabinet was still on loading dock. Would not purchase again. Can I purchase KraftMaid cabinetry for every room in my house?
Why? Cabinetry is Built To Order enabling you to choose, the wood specie & color of your choice. Just took a few weeks to build new ones. I would spend a little more and avoid this company. I notified Kraftamid and they told me I could buy some paneling but I don't have it in me to wait anymore and I refuse to give them anymore money. Top, Please contact a KraftMaid Customer Care Representative at 1-888-562-7744. Transparency in Supply Chains Act Disclosure. For an average freight figure, add 10% to cost of order. Email us Today to get a personalized quote. I love my cabinets. 
Our customer is so happy with her kitchen. However, sizes will be configured to be used in KraftMaid Cabinetry. I WARN you, please - pick another company!!
Can I purchase a stain to coordinate the trim around my windows with my cabinetry? Then most of them were poorly painted or had very prominent flaws. You can learn more about KraftMaid Momentum by visiting www.kraftmaidmomentum.com. I guess it is a sign of the times. Waited and waited. Im not arguing over who should pay for it, I would like to pay for it.
Four items were damaged, several pieces missing and chip board crap wood. Overall very satisfied with the quality and price of my new kitchen cabinets. ), Transparency in Supply Chains Act Disclosure. We are able to save our customers lots of money due to the fact that we are an online company with minimal overhead and minimal markups on the Kraftmaid cabinets we sell. They could care less.
Additionally, some door styles are exclusive to certain sales channels. Go ahead! They sent it to me at no charge! He then proceeded to tell me I was not buying a car! Now we have a very large and expensive cabinet set with a door missing that we are not able to replace it is it is it is a very different coat color match. (Designer Cabinets Online's website was designed by. Delivery time will vary depending on your location, but usually runs between 3 to 10 days. But with just a bit of preplanning, everything will go much smoother when the truck carrying your new kitchen pulls up to your home. We prepaid 5 months ago. I have had so many problems, if I could retrurn them I would. We ordered a complete kitchen in March 2021 from Lowe's in Niles, OH.
6 months wasted! (Have your purchase invoice/order number handy before you go. We are enjoying our new KraftMaid cabinets! The sink base can't be installed because it's AFTER the drawers. We had a replacement order put in, meanwhile the installers put the damaged one in so the countertop people could take measurements. We call it a Kitchen-at-a-time (KAAT) In most cases, you can expect your order to take roughly four weeks (depending on geographic location and timing of your order). The customer service is unbelievable nice (spoke with Stacey). For a copy of the warranty and further details, please visit our warranty page. Reference was to esquires changes due to environmental rules, but I have no idea if that was true. After receiving a quote from us, you can order a cabinet door or stain block before ordering your desired cabinetry. Any issues that we had during installation were resolved to our satisfaction. Both remodels included Upgraded materials and pull out drawers in all base cabinents. 12 weeks and still no cabinets, we ripped out our kitchen in April and have been living without a FULL kitchen since.
Obviously a defect with the finish application. I think that this is an example of a company that is not standing behind their product that was reported to them well within the period of time and as I now have to order cabinets for two new homes I am having built, I would never again consider using Kraft Maid as I view their approach as less than honorable. We are continually looking for ways we can lessen our impact on the Earth. I have also ceased business with the box store that sold em to us. I have been hung up on 3 times by Kraftmaid customer service, called the manufacturer about 30 times because I have not received one person who can answer any questions I have. One cabinet damaged in transit and, again, Kraftmaid was completely responsive. This is just not the quality that I always experienced with a Kraft Maid product and certainly not the kind of customer service that gives me the feeling of an honorable company. It is the responsibility of Kitchen Cabinets Reviews to provide honest and valid reviews and we appreciate you taking the time to add your thoughts. All appeared to be seconds or returns. It was the shippers fault each time but Kraftmade replaced the door both times with no hassel.
Feel free to browse the site and checkout all of the reviews left by consumers and we hope that our site helps to make your cabinet buying decision easier. Only to be told by the delivery driver that our 18" drawer set was "backordered". Top. They said they would replace it if it was under warranty, but of course are claiming that it broke from miss use and will not even allow us to buy the replacement now!
First, pick out a door style you like. Company rep. KraftMaid cabinetry is made to order for each customer. It was left on my porch like an Amazon delivery. I spent so much for supposedly top quality cabinets & received inferior quality product. We know remodeling a kitchen or bathroom is a big endeavor. Credit cannot be issued without the following information: Please fill out the return information and your packing slip with your return. I really appreciated and more than happy for the service.
The sales rep at lowes tried his best but always seemed busy and assumed we were kitchen contractors who knew exact details of things like starter molding & that the oven cabinet needs to be cut once installed. Make sure to indicate that youre a trade professional. We require 100% prepayment. At KraftMaid, we believe its important that you work closely with the professionals to bring your vision to life and ensure a proper installation. Then furnish us with either a list of cabinetry or a floor plan of your kitchen. The color, door style and cabinet size & storage options make designing a kitchen as a new special space for customers easy and Im so thankful Keep up the good work. DO NOT BUY FROM THIS COMPANY. Top, Each KraftMaid retailer establishes their own pricing policies, which reflect shipping and handling costs to their specific area. I have had to replace every single door multiple times due to delamination. A KraftMaid sales representative will contact you. 4-6 weeks my ass Crapmade! Touch-up paint kits, fill sticks and pens are not eligible for returns, all sales on these items are final. Standard shipping for all other online products is $10 flat rate within the U.S. and $20 flat rate shipping to Canada. I had no intention of hiring someone to do this extra work and I wanted new products. Top, Please visit your local KraftMaid retailer so that they can contact a KraftMaid sales representative to get you correct pricing information. Top, You can order a stain through a local design professional. the kraftmaid cabinet is the only cabinet I will use and install on all my jobsites I work in boston on the waterfront in high end condos the product is amazing -is well built the quality is amazing and the service is above standards -you guy are amazing, gotta say a 12 k cabinet order had several scratches, blemishes and even warped drawer fronts and cabinet drawer box damage however each time we noticed something else over the 2 months we installed this ourselves, and called,KA sent us out new whatever we asked for incredible really no questions asked total trust.. and that alone is worhthy a 5 star rating in my book as we all know when multiple items like this are touched by so many and shipped across the country damages will happen great job KA customer service simply amazing.. thanks. Camping indoors for weeks already no end in sight. Top, Were always looking for enthusiastic and dedicated workers to join our family.
KraftMaid Momentum can be found at your local Lowe's home improvement store. What is KraftMaid doing to support the environment? Long gone are the days of pride in craftsmanship and business integrity. Typical lead time is 4 to 6 weeks for construction, plus delivery time. We were thrilled to discover that some premium features such as the soft closing doors and drawers are now standard.
Were experiencing longer than normal production and delivery times. For Complete Terms and Conditions, click here: You will be able to upload media right after you submit your review. Set your project into motion with a budget blueprint and a plan of action.
27th came and went, no drawers. Were encouraged by recent improvements weve seen, and are optimistic that delivery times will continue to improve as transportation providers bolster their workforce to meet demand. When we call to schedule your delivery, letthe agent know of any potential hazards or issues related to your delivery location. If you are storing cabinets andmaterials inside your home, be sure tocover your flooring in the designatedstorage area to prevent any damage. PLEASE READ!!! How do I clean and care for my new KraftMaid cabinets? After 8 years the finish started flaking off the top and bottom of the base cabinet doors but not the drawers. 100% of my order was damaged and they are refusing to replace and/or reimburse me for the cabinets. What wood materials are available from KraftMaid Cabinetry?
Is it unreasonable to expect the correct style(miss number one) correct size (miss number two) factory damage huge dent on front edge of cabinet door showing splintered wood and missing paint. Keep a keen eye out for the inevitable scuff or touch-up and note those on a punch list of fixes for your contractor.
Charge cards offer you a great deal of protection. I wish I could review my cabinets but wait, they have been on delay for two weeks and I find out about the delay 72 hours before delivery and the day they are SUPPOSED TO BE delivered they are bringing them back 2 states away with no knowledge of the next delivery date with XPO logistics because of a truck breaking down.
I've already had some of the doors replaced because of this and the new ones are just as bad as the original ones. What should I do? Our late April early May timeline got pushed back to late June. Revise and adjust your design plan as many times as it takes. Can I purchase KraftMaid cabinets online or directly from the factory? For the KraftMaid retailer nearest you, please visit our Find a Retailer page and enter your ZIP code. This email address is being protected from spambots. Butone 2'x3'x 4" PKG arrived from Kraftmaid today.
Were experiencing longer than normal production and delivery times.
If i had known I'd have this many problems I would have bought another companies cabinets. I have used Kraft Maid cabinets for 5 projects. Where will your kids eat? 
(missed number three) and that one replaced with a new shipment but again wrong size (miss number 4). I am Very dissatisfied. If damage is not noticed until the package is opened (known as concealed damage) call the freight carrier & have them send a rep out to verify damage. 12 weeks - still no cabinets. The customer service is unbelievable nice (spoke with Stacey). I really appreciated and more than happy for the service. Unfortunately it's just a matter of time till the replacements split, so now I just reglue them. If given the opportunity I will share my experience with every customer I have. Character counts in my decisions about the companies I choose to deal with. I asked my sales girl and she basically doesn't know and offered no assistance to locate them. Built a 4,500 sf house eight years ago and used Kraftmaid cabinets FROM A KITCHEN DESIGN SHOWROOM. Customers should expect 6-12 weeks to receive their order. Despite the reports of the problems throughout the years and their current lifetime warranty, they denied all requests to address these clear product failures as the warranty at the time of purchase was five years. Consider the number of cabinets you, ordered, plus trim, moldings and otheraccessories., Ideally you should choose a location where boxeswill notneed to be stacked and where theywont, Dontforget about storage space for other items such as flooring, sinks, and appliances. Unfortunately, we are not happy with our latest purchase. Now just completed another remodel of a guest bathroom and bedroom with built in storage. Received email from LaVally sales person with a delay date for delivery with Ha-Ha now you get to eat out more Spent thousands for gas and restaurant tabs. we talk to a friend that hand Kraftmaid and recommend them highly. The refrigerator panel and the kick plate were in good condition. Transparency in Supply Chains Act Disclosure. Since we could not get anywhere with Kraftmaid, in the end Lowes return everything and I bought another brand. Our product is 100% built-to-order. None, Zero. Transparency in Supply Chains Act Disclosure, Apply strong tape designed for shipping (do not use string), Attach a single address label with a clear and complete delivery and return address. The replacement parts have taken 2 months to come in (not 2-4 weeks) and many of those also had defective workmanship. This is a sad excuse for a company and I would stay away from ever purchasing from them. To learn more on how KraftMaid is committed to the community and the environment, please visit our Environmental Commitment section. Not only was I missing cabinets in my order some were damanged. How was the price and value of the cabinets? 
The cabinets themselves came with some minor nicks, scratches & defects but there was no time to re-order.
Sales rep. Said they usually have 18 production lines running but now they are only running 6. We assumed that it would probably go a bit longer. Highly recommended to anyone with Kraftmaid. We've been happy with our cabinets and decided to order Kraftmaid again when building a new home. They have poor customer service and these cabinets cost too much money to be getting shoddy quality. The one issue or caution I would provide is the delivery we had multiple deliveries and we need to be very conscientious of the delivery company and when it was scheduled versus when it was delivered. I am extremely satisfied and happy with the quality of the wood and craft.
At your request, we can ship your order freight collect. Kraftmaid was fully responsive even though the problem was caused by the dishwasher, not the cabinets. However, not every style is available in every wood type. My husband and I took a week off work, gutted our entire kitchen. Customer service was very rude . We are happy with them and decided to add them in our pantry. They have done an excellent job of collecting almost $12,000.00 from a disabled Combat Veteran on a disability with no conscience. Top, Your local vendor can recommend certified installers (general contractor), interior designers and kitchen designers.
They are worse than builder grade cabinets. Standard shipping is included in the cost of all online samples. I remodeled my kitchen in 2015 with Kraftmaid cabinets. Got delivery on July 20. Please know that we are leveraging all transportation options and constantly working with our logistics partners to get your cabinetry delivered as quickly and securely as possible. The major issue we have is with the doors. First shipment delivered 2nd week of August. If you dont specify at the time of ordering, it is understood that you agree with our selecting the best carrier for you and will pay for shipping in advance as a part of your purchase price.
You will receive a quote on delivered cabinetry from us in one to three days, depending on the time we receive it. I received multiple damaged cabinets, they forgot to glue the back of a pantry cabinet. OK first of all I am an experienced wood worker and have built custom face frame cabinets and am quite particular about my work. Many of our transportation and logistics partners are facing delays. NEVER buy Kraftmaid. For more than 40 years, KraftMaid has been committed to the needs of our customers.
I love being able to order the same cabinent style and stain finish, even when purchased years apart. Kraft Maids excuse back then was a change in the glue that act to bind that interior film to the wood. Nothing like waiting 6 weeks only to find out there will be another several weeks of waiting. With more than 1.5 million square feet of manufacturing facilities in Northeast Ohio, we bring you the same kind ofhand-crafted all-wood, dovetail drawer boxes and I-beam constructed cabinets that we sold from our modest shop over 40 years ago.Why choose KraftMaid? Came to my residence and lied about a back ordered cabinet being on a truck on its way. Warranty is non-existent b/c they feel it is sufficient to replace damaged doors with new damaged doors/drawers.
Quality lacking and have pictures to demonstrate.
We ordered white shaker style so it shows everything. It was so so odd and he had the nerve to send this in an email!
Ordering more now for a client in a new home and happy knowing how well made and detailed these cabinets are in the long term. I recently reminded them that this continued and was only getting worse and happening on most all of the cabinets. Overall we are very happy With the kitchen now that it is completed. I read these horrible reviews before placing our order but figured there will always be bad reviews and I know Kraftmaid has been around a long time. My wife and I are remodeling a kitchen and dining room. I stand by my purchase and am so grateful we were able to afford these. I have truly had it. When we call to schedule your delivery, let, the agent know of any potential hazards or issues related to your delivery location. Of course those were broken.
When your cabinets arrive, it will be up to you (or your contractor) to verify the order is complete and sign off on delivery.
Tell us what you want in your kitchen and get a detailed pricing estimate. Normal delivery time is 4 5 weeks, depending upon the geographic location of your delivery. About 1 to 2 days after you order your cabinets, the KraftMaid delivery team will call to schedule your, 1-5 days prior to your scheduled delivery date, the carrier will call to confirm the date and provide a, Note: Delivery trucks can be quite largetypically 26 or longer. Boxes or APO/FPO. Just terrible.
We understand youre excited to see your new room come to life, so were working to get your order delivered as quickly as possible. Kraftmaid didn't tell us, the poor delivery guy had to give the news. Your local designer or retailer will be able to give you a good estimate of delivery timing for your area. That way, once you are satisfied with the finish/style, you may order the rest of the cabinets on your list.
Common carrier shipments are palletized, bubble wrapped & strapped for extra protection. We want your delivery to go as smoothly as possible.. My brother in law is getting ready to remodel their kitchen as is one neighbor, they are asking us how we liked ours and would we recommend? Cannot believe these cabinets got through their supposedly high quality control! I would not recommend Kraftmaid to anyone. They are of good construction. Told 6-8 week leadtime. Get the latest updates. Get the latest updates. You may verify this by clicking the BBB emblem on our web site. Our current delivery time is 6 12 weeks, with the majority of orders arriving in under 7 weeks. How does a company claim they have the highest industry standards and fail at four attempts to get the same cabinet door right. Thank you. KraftMaid stands behind their product and has excellent customer service. Call our toll-free consumer line at 1-888-562-7744 or use our contact form to email us with your questions. DO NOT BUY FROM KRAFTMAID! 
The fifth, a kitchen done in the 1990s has been a constant problem with the interiors peeling away. Disappointed to find that the drawers are several inches shorter than the full depth of the 24" base cabinet.