[19] Economy [ edit] The area was once dependent on heavy industry such as steel making in the Derwent Valley and coal mining (across the borough). If you live in a council-owned property, we can also help you to make a disrepair claim against your local council. Apply to Gateshead Council jobs now hiring in Durham DH1 on Indeed.com, the worlds largest job site. A public consultation on the future of Gateshead Council's Leisure Services has commenced. Phil Hogg Head of Repairs and Maintenance at Gateshead Council Durham, England, United Kingdom 678 followers 500+ connections Join to connect Gateshead Council Northumbria University. As your landlord, the council has a legal responsibility to ensure that the property you are living in is in good, safe condition and is obliged to carry out regular maintenance checks. Thank you so much. xt}Ke;ne?nF!nDPg-R'!qIHIQEi|__>k}~m>R.8"J;B'?#n_gc|"B]Y2"fa9fOkxU-}jBu 5U.2giixH^:gY(4||g}~p\#p+=GI_ocD#DNrw(&:BR4xM_. 2 0 obj Your landlord has a responsibility to carry out repairs you have reported to them in a timely manner and to a satisfactory standard. Our business support events remain cancelled for now. The council is responsible for most repairs to your home. The backlog of repairs accumulated, according to council officers, is down to the Covid pandemic and weather events such as Storm Arwen. People living in Gateshead Council properties have to wait an average of 29 days for housing repairs to be completed, according to a new council report. The team were very helpful and understanding of my dangerous situation. East Ham Gateshead Council 4.0 . We will assist you in making a NO WIN, NO FEE disrepair compensation claim against Gateshead Metropolitan Borough Council. The department is on the lookout for more callhandlers and building technicians. The 2011 census, stated that the Metropolitan Borough of Gateshead was 67.0% Christian, 0.9% Muslim, 1.5% Jewish, 23.9% were not religious and 5.7% of the population refused to state their religion. Your Neighbourhood Housing Team will be able to tell you more about what repairs you may be asked to pay for and how to pay. <> 3 0 obj The Boiler Boilers should be serviced regularly and any problems with heating and hot water solved immediately. Vulnerable tenants will receive a quicker response to emergency work, such as heating and hot-water repairs, all year round. The call-out team will make the property safe and arrange to come back the next working day to finish the repair. Couldnt leave any clothes in any of the bedrooms due to dampness and mould, our clothes, possessions & electronics were ruined and not to mention the huge amounts of stress this caused over the years. Last week we successfully launched our new online system, with over 100 repairs reported in the first week. Repairs to communal areas that affect large numbers of residents - such as stairwells, lighting, doors and windows in communal areas -are given priority. Councillor Dot Bernett, who represents Dunston and Teams, said: "I'm looking forward to seeing something happening. Call us on 0333 050 8887 to start the process or fill in the form. If this is not possible, we will replace with the items we hold in stock. Call us on 0333 050 8887 or fill in the form for immediate help & assistance with your local autharity disrepair claim. Hear all the latest news from across the North East on the hour, every hour, on 97.1FM, 103FM DAB, at metroradio.co.uk, and on the Metro Radio app. Weve got an exciting opportunity to join our brilliant team whose ambition is to deliver on the promises we make to our customers. At our firm, we understand the physical, emotional, and financial strains that renting poor housing can have on tenants and are committed to helping them receive the repairs they need. Mr Mclakcland said some repair jobs may not have been logged as being related to the storm, but confirmed tenants with vulnerabilities had been prioritised. Housing disrepair experts can help council tenants make a claim for the repairs their council has failed to carry out. Click here to download Gateshead Council's SEND Support And Guidance Document 2021 Where to Get Information, Advice and Support Open Parking, roads and transport submenu, Coronavirus (COVID-19): Arrangements for Planning and Building Control Service, Covid-19 Local Restrictions Support Grants for businesses, Christmas Support Payment for wet-led pubs, Integrated adults and social care services, Careers Information, Advice and Guidance (IAG), Personal Care Assistant jobs (direct payments), Electric vehicle (EV) charge points in Gateshead. We strongly advise you to take out your own insurance against loss of, or damage to, your belongings through theft, fire, vandalism or burst pipes. She added: "Someone has got to own it. We are only legally allowed to take a small, capped percentage of your compensation amount, so the rest would be yours. I have got this complaint, they monitor it and see it through to the end. We will pay compensation for damage which is our fault or our contractors' fault. London OurGateshead is developed and managed by Connected Voicefunded Gateshead Council, EachorganisationonOurGatesheadis responsible for keeping their information up to date. Any other gas appliances As well as the boiler, over gas appliances such as heaters and fires, cookers and gas hobs for example, need to be serviced on a regular basis. Residents of council properties in Gateshead wait an average of 29 days for housing repairs, while one house repair took more than three years to and numerous visits to complete, according to a . Background 2. However, the contractor will not ask you for any money when they call. %PDF-1.5 We do still have about 45% of the backlog outstanding but the key areas have been addressed.. If possible, email your repair to repairs@gatesheadhousing.co.uk Or call 0800 408 6008 Monday to Friday between 8am and 4pm. Previous reviews include: Anti-social behaviour Customer service Reporting repairs Empty Property. If we miss an appointment and we didn't contact you, please contact us. Sign up to our Business Gateshead newsletter and follow our social channels for regular updates to government announcements, local business support schemes and opportunities. 0191 433 5353Text: 'ENQ' and your message to 07943 115 156.housingoffice@gateshead.gov.uk, Homelessness freephone number:0800 953 7112, 9am to 5pm, Monday toThursday and 8.45am to 4.30pm on Friday, 6pm to8am weekdays, 24 hours on weekends, Open Parking, roads and transport submenu, Coronavirus (COVID-19): Arrangements for Planning and Building Control Service, Covid-19 Local Restrictions Support Grants for businesses, Christmas Support Payment for wet-led pubs, Integrated adults and social care services, Careers Information, Advice and Guidance (IAG), Personal Care Assistant jobs (direct payments), Electric vehicle (EV) charge points in Gateshead. Open Parking, roads and transport submenu, Coronavirus (COVID-19): Arrangements for Planning and Building Control Service, Covid-19 Local Restrictions Support Grants for businesses, Christmas Support Payment for wet-led pubs, Integrated adults and social care services, Careers Information, Advice and Guidance (IAG), Personal Care Assistant jobs (direct payments), Electric vehicle (EV) charge points in Gateshead, New home building accelerates with Freight Depot development, SEND strategy consultation launches in Gateshead, Two Gateshead shops ordered to close due to illegal tobacco sales. Some of these jobs need to be inspected before the contractor can start the work. We are Gateshead Council'sHousing Team. We're responsible for the day-to-day repair and maintenance of over 18,000 council owned homes and various other office and public building across the borough which stretches from Bill Quay to Chopwell. As long as any of the above is a direct result of negligence by the council in their duties as your landlord, then you should certainly include them in your council and local authority compensation claims. This includes both small leaks and emergency repairs. Repairs update You can now report your non-emergency repairs. This covers things like outside painting, replacement windows and annual gas servicing. E6 2JA. If you have suffered illness as a result of your council landlords failure to maintain their property in a satisfactory condition, you may be eligible to make a claim for compensation. Gateshead pensioner 'shocked' at council's repair works on his home of 66 years Austen Shakespeare 18/12/2022 A Gateshead pensioner says he has been left freezing and "in shock" at. Once registered, youcan book a repair appointment, check rent balances, pay rent and other service charges, and update personal details at any time. These are less urgent repairs such as renewing floor tiles or floorboards, or supplying and fitting a new kitchen unit. However, our partners are continuing to deliver a series of . Homepage for Gateshead Councils Benefits and Council Tax information Any resident with My Housing Account can access this service. Well, theres so much on offer and heres just a few of the highlights! Our business support events remain cancelled for now. <>/Font<>/ProcSet[/PDF/Text/ImageB/ImageC/ImageI] >>/MediaBox[ 0 0 595.32 841.92] /Contents 4 0 R/Group<>/Tabs/S/StructParents 0>> By law, we must fix urgent problems in council-owned homes which could affect the tenant's health, safety or security within a certain period. The findings were reported in a paper for the authority's Housing, Environment and Healthy Communities Overview and Scrutiny committee which looked into the efficiency of housing repairs carried out by the council. <>>> The rent charge has been agreed with Gateshead Council and is eligible for housing benefit. Visit directory. This could include compensation for any damage to clothing, bedding, furniture, or other personal belongings, which was caused by mould, a water leak, or any other incident for which the landlord or local authority was responsible. Always ask to see this card before letting anyone into your home. If disrepair problems in your home have made you or someone in your household ill, damaged your belongings or caused you inconvenience you should be eligible to claim compensation. You can also report a repair by informing any employee of the council's housing teamif they visit you at home, or are on your estate. We were told by a friend that this company could help and within 6 months we received compensation for damages & all the damp and mould was removed. Gateshead Council Tuesday 26 April 2022, 4:42pm Gateshead council tenants are waiting an average of 29 days for repairs to be made Credit: PA People living in Gateshead Council. For example, if you have a coloured bathroom suite and you need a new bath, we may replace it with a standard white bath which we hold in stock. Gateshead Council Civic Centre Regent Street Gateshead NE8 1HH emmablackwell@gateshead.gov.uk Phone: 0191 433 2700 Hartlepool Contact: Jane Young, Acting Head of Service Windsor Offices. There's also additional service charges from 115.85 a week, this cost is eligible . Youll get a generous annual leave package of 27 days annual leave for new employees, rising to 31 days after 5 years continuous local government service. Planned repairs usually need an inspection before work is done. However a Gateshead Council spokesperson said the storm in 2022 had caused irreparable damage to the garages. Data collected over four years, including throughout the pandemic, found repairs took place anywhere from the day they were reported to 240 days later. One of those opportunities is our Customer Scrutiny Panel, which is open to both tenants and leaseholders of The Gateshead Housing Company. You can also claim compensation for the damage that has been caused during repair work. The site has been designed with residents and local groups to ensure it is easy to use. Wednesday 2nd November 2022. New online repair reporting system launched - Gateshead Council Home News New online repair reporting system launched 30 June 2021 Council tenants and leaseholders can book a repair. You will need to provide evidence of your illness, such as a doctors note, and prove that the council had a duty of care to you as their tenant. A total of 26 contractors and three council teams are now assigned to help reduce the remaining repair backlog. To access this support or speak to an advisor, contact Business Gateshead today. If you are not in when the repair team calls, they will leave a card asking you to make a new appointment. These differences were acknowledged by Mark Smith, the director of public service reform, who said the waiting times "varies enormously". A heavy recruitment drive is also under way in the local authoritys repairs and maintenance department with more than 100 posts still vacant. Office 3750 We want as many of our customers as possible to have an opportunity to work with us to improve and co-design services in a way that suits them. If they can't show you a card, or you have any other reason to be suspicious, don't let them in. Your duties will include leading on the management of employee performance and other related issues within HR guidance and legislation, effectively managing and monitoring dedicated budgets to provide best value for money and the optimum possible level of service, leading on the management of subcontractors used within the service in terms of performance and other related issues, and leading on health and safety management to ensure compliance with current legislation, specifications, and codes of practice. We will ask you to pay for any repairs caused by damage or misuse of your home by you, your family or friends. These are less urgent repairs such as leaks to a gutter, repairing a noisy heating system or fitting a light switch. The costs start from 133.38 per week for a one bedroom apartment and 156.30 per week for a two bedroom apartment. And while the average waiting time was 29 days, the Gateshead Council report found one tenant's repairs took over three years to complete. Copyright 2009, 2021 Oracle and/or its affiliates All rights reserved. The lease outlines whose responsibility it is to maintain the place and failure to do so can result in legal action being taken. You should report any damage to your local housing office. The proposed changes to Council Housing Repairs Policy are consistent with the overall objectives for Gateshead as set out in Vision 2030 and the Council Plan. We will offer you an appointment for the inspection, and at the time of inspection will arrange an appointment to complete the work. Were responsible for the day-to-day repair and maintenance of over 18,000 council owned homes and various other office and public building across the borough which stretches from Bill Quay to Chopwell. Whenever you report your repair, please give us as much information as you can, so we can diagnose the required work as quickly as possible. We manage and maintain nearly 20,000 homes across the borough and provide a range of housing services to Gateshead residents. endobj Please ask your Neighbourhood Housing Team for details. If you're a council tenant, you can find the department to complain to on GOV.UK Housing associations and housing cooperatives should have a formal complaints procedure on their websites. Payslips. The existing repairs policy was approved by Cabinet 13 January 2004 and then full Council and introduced revised repair categories and timescales, set out the list of As a council housing tenant, you are entitled to a good standard of living. As part of our commitment to quality services, we aim to provide a reliable and quick repair service. Don't worry, we can still help! VAT no 918 5617 01H Bauer Publishing are authorised and regulated for credit broking by the FCA (Ref No: 845898). Gateshead Now is a collection of the latest news from Gateshead Council. Gateshead is a partner in the North East Growth Hub, a digital resource for businesses providing information on the latest support programmes, funding and events across the region. Why this surreal Gateshead estate will include homes spanning the 20th century, 2 million bill to repair homes in Sunderland after storm damage, Councils 'failing to protect' private rental tenants. : 50K - 53K. Some of these repairs need to be inspected before the repair can be done. Our employees and contractors carrying out work will show you an identity card. A total of 26 contractors and three council teams are now assigned to help reduce the remaining repair backlog. Reporting repairs Home. People really are our greatest asset at Gateshead Council, and we value every employee. endobj Junior Interior Designer, Plater, Shift Manager/Shift Operations Manager, Regional Sales Manager, Customer Service, Administrative Assistant, Customer Service Advisor, Wedding Coordinator, Night Shift, Application Engineer. about Our Customer Scrutiny Panel needs you! Making a disrepair claim could result in the court ordering the council to make a repair, and you may be awarded compensation. Gateshead Equipment Services (GES) provides disability equipment and assessments for people who are ordinarily resident in Gateshead or who are registered with a Gateshead GP. These are repairs which need quick attention and don't need an inspection first. Personal Possessions If any of your personal things have either been damaged or destroyed as a direct result of the council not carrying out appropriate and needed repair work, then you may include these in your compensation claim so that you can replace them if possible. This is commonly known as filing a compensation claim for despair against a housing association landlord. You have the chance to buy up to 10 additional holidays per year. In addition to claiming for the repairs, we can also assist with claims arising from injury, illness or financial setbacks resulting from the disrepair in your home. What are the costs and charges at Watergate Court. If the repair team is unable to keep an appointment, they will contact you to explain the delay and arrange another appointment. My flat was repaired in time for my childs birth and I received rent refunds and compensation. All rights reserved. We want as many of our customers as possible to have an opportunity to work with us to improve and co-design services in a way that suits them. Thursday 26th January 2023. Welcome to My Housing Account - Gateshead Council's online service for council housing tenants. 4 0 obj We would not replace all items, only the ones that are required. The panel carries out independent reviews of our services to identify positive practice and suggest recommendations for service improvements. We will tell you in advance when any work like this will happen. The team continue to support start-ups, business expansion and those looking to relocate but they're also on hand to help you during the pandemic. The panel decides which services they review based on various criteria. We need people who want to make a difference, who are talented, possess the right knowledge and skills and who want the chance to demonstrate how good they are. Weendeavourto keep the site as accurate as possible, however we advise you to check prior to attending any groups, activities or sessions. Do you want a role where youre recognised for what you do, given the opportunity to thrive and have the chance to be the best version of yourself? Were delighted that you want to come and work with us. Chimney If the property has a chimney, then the flue, pipes and ventilation need to be checked regularly. Cllr Bernett continued: "I hope it works and I am glad we are doing something about it, but I tell you what, it needs to work fairly quickly.". 2023-03-04T19:22:59.083Z|u_Rbkf-buU61wtoKds0E2Q|ORDS-22001. Make sure you get in touch with a legal professional to find out more and start the process of claiming the compensation you deserve. Regent Street disrepair claim against your local council, housing disrepair claim for the repair of your property, North West Leicestershire District Council, We specialise in bringing claims against housing associations, Start your claim today by filling in the form. https://www.gateshead.gov.uk/make-your-voice-heard, Understanding advocacy and how it can benefit the people you work with. If parts are not available or it is not an emergency, we will finish the repair within the relevant category and timescale. However it did show that 36% of repairs were fixed when first looked at after being correctly identified. 27,852 - 30,151 a year. House furnishings If any of your furnishings such as carpets, curtains, sofas, other furniture etc have been destroyed or damaged due to a problem within the property such as a water leak or electrical fault fire for example, then again, you may include these in your claim so that they can be replaced. Please take a look at the full job profile via this link, Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. Get alerts to jobs like this, to your inbox. If you are a tenant of a rented council home or housing association property and the issues with your property have not been repaired, you may be eligible to make a housing disrepair claim for the repair of your property and compensation. I am so grateful for your help with getting my property repaired for me & the financial compensation awarded to me has changed my life. In addition to claiming for the repairs, we can help you claim for compensation if you have suffered from injury, illness or financial setbacks as a result of the disrepair in your home. Exterior areas External walls, the roof and windows for example and also any structural issues that may arise. The contractors are currently repairing seven properties a week. "As far as I am concerned having been in business before coming into this organisation, there are a few things I would like to say.". We will not give you an appointment, but we will discuss a time when you will be at home, to make sure we can do the emergency work. We hope to reschedule these events at a later date. If your repair can't wait until the programme we will carry it out within the normal timescales. While you are free to make your own arrangements, Gateshead Council has negotiated exclusive low-cost cover for tenants. If it is, and we have enough information about the repair, we will place an order with a contractor to carry out the work. Gateshead Council aims to complete the backlog by late March next year. There are a number of services and people in Gateshead that can help you to understand the different SEND processes and support you through them. If the council has failed to act on issues that you have notified them about, you may be eligible to make a claim against them. If we were to take on your case and win, you would only be required to pay us a small percentage of your awarded amount. We are also unable to check groups and activities listed onOurGatesheadand attendance to these is strictly at your own risk.Terms and conditions, Contact: OurGateshead@ConnectedVoice.org.uk, We provide a range of opportunities for customers to get involved, have their say, and help shape the way we deliver our services. If you experience any difficulties using this service, please email housingenquiries@gateshead.gov.uk. Employer Est. It is also possible to claim for any damage that may have been caused during repair works. This can be damage or deterioration to the exterior that is connected to or forms part of the actual dwelling, or interior of the house or flat, their structure and common parts in case of a building divided into flats. Furthermore, they must also ensure that any repairs necessary are carried out in a timely manner. The amount of compensation you receive will depend on the severity of the illness and how long it lasted. 0191 433 3174. housingadvice@gateshead.gov.uk. Wherever possible we will place the order immediately. Failure to do so could give you grounds to make a council house disrepair claim against them. We have guidelines on how long different repairs should take. You can also claim back rent if you havent been able to use part or all of your home because of the disrepair*. We encourage our people to think differently, do the right thing and be innovative. If you call between 3pm and 8am Monday to Friday, or at weekends, we may not be able to complete the repair. The report found the repair centre's ability to handle calls was deemed 'critically low'. View details of your former and current tenancies including rent statements and repair. Gateshead Council aims to complete the backlog by late March next year. Repair officers maintain more staff are needed to support customers and to improve the number of right first-time repairs. Are you a Council or Housing association Tenant with housing disrepair issues? Complain to the housing ombudsman The housing ombudsman is a free and independent service. You can claim compensation for various things, including damage to your personal belongings, furnishings, clothes or other materials. A bit about Gateshead Council We're responsible for the day-to-day repair and maintenance of over 18,000 council owned homes and various other office and public building across the borough which stretches from Bill Quay to Chopwell. We hope to reschedule these eventsat a later date. Home repairs, including emergency repairs, should be reported by calling 0800 408 6008. Were truly committed to providing our customers with the highest quality of service and we need like-minded people who can help us deliver a sector leading service. We had been waiting for 12 months for the damp to be repaired by the council but got nowhere. The inspector will call at your property at an agreed time, and they will arrange another appointment to call back and finish the repair. We understand that businesses have been faced with challenges like no other, which is why our team of business advisors continue to remain on hand. If you live in social housing or a local housing association property in the uk, we can assist you in filing a compensation claim if the property has fallen into a state of disrepair. Work to the outside of your home may not need an appointment.