Come to us in your pursuit of success. Copyright No matter where you work at Apple, you can take advantage of our health and wellness resources and time-away programmes. When a customer needs assistance, you quickly assess their situation. Apple device management and security company Jamf reported that its community of professionals who manage Apple products at work has grown by more than 150 percent since 2017 to more than 100k members.3 And companies like Ford are seeking to hire talent to manage their Apple products. I filled out Apple's online application, which consisted of a series of questions that I suppose helped them determine if I was "Apple material.". Apple training delivers everything you need to learn about the technologyonline and on your time. As part of that process, were rolling out Mac as a choice for our employees. When a customer needs assistance, you quickly assess their situation. This type of selling opened my eyes to the importance of treating all my customers equally, all with compassion, no matter what the circumstance. This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply. Average salary for Nokia Technical Manager in Dusseldorf, Germany: [salary]. The employment of Apple technical specialists is expected to grow much faster than average over the next decade. Course List macOS Support Essentials 12 (Monterey) APL-MAC101-112 macOS Support Essentials 12, the official course for macOS support, is a top-notch primer for anyone who needs to support, . Get startedand submit your resume. Apple on January 23 released iOS 16.3, delivering support for Security Keys for Apple IDs, changes to Emergency SOS functionality, support for the second-generation HomePod, and more. You even provide personal training for new customers, helping them acquire the basic skills they need to get started on photo, video, and music projects. All Apple certification exams are delivered through OnVuea live, online proctoring solution. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. The Apple Store is open from 9:00 am to 9:00 pm, so you will need to be able to work a flexible schedule that includes weekends and holidays. Mdia salaria de Training And Technical Assistance Specialist da empresa ICF em Washington Dc: Com base em 3781 salrios de Training And Technical Assistance Specialist na empresa ICF publicados de forma sigilosa por funcionrios em Washington Dc. Ability to assess customers support needs when they arrive, then provide solutions or refer them to other team members, Flexibility to regularly rotate through different technical specialties and skill sets, Ability to thrive on change as products evolve. They are designed to create a high level of technical proficiency among Macintosh service technicians, help desk support, technical support, system administrators, and professional users.Apple certification exams are offered at Prometric testing centers and Apple Authorized Training Centers, as well as . This includes knowing how to use the tools and equipment they need to complete their work. The cookie is used to store the user consent for the cookies in the category "Analytics". Problem-solving skills: Apple technology is constantly changing, and technicians need to be able to adapt to new software and hardware. United States Department of Labor. The cookie is set by the GDPR Cookie Consent plugin and is used to store whether or not user has consented to the use of cookies. About AppleCare service certifications The AppleCare Hardware Certification program is a comprehensive hardware certification program for technicians who want to become proficient in repairing Apple hardware. Then she told me how her phone contained a very important message that would break her heart if she were to lose it forever. There are over 400 Apple Stores worldwide, so there is a good chance that there is one near you. as well as other partner offers and accept our, In the US alone, Apple has 265 retail stores across 44 states. Learn more (Opens in a new window) . You need to be able to handle difficult customer service situations and have a strong knowledge of all Apple products. When a customer needs assistance, you quickly assess their situation. The energy on these days rocked my world. Get 20% off your Jamf training if you work in education. Apple is an equal opportunity employer that is committed to inclusion and diversity. Apple participates in the E-Verify program in certain locations as required by law.Learn more about the E-Verify program (Opens in a new window) . If you dont pass the exam on the first try, you can purchase another exam and retake it after 14 days. Apple is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. At first I didn't understand why she was so upset about an easily replaceable phone. Ability to assess customers support needs when they arrive, then provide solutions or refer them to other team members, Flexibility to regularly rotate through different technical specialities and skill sets, Ability to thrive on change as products evolve. Trade-in values have gone up for the iPhone 13 Pro, iPhone 12 Pro Max, and iPhone 7 Plus, with the new pricing listed below. To maintain your certification, you must uphold a high standard of preparedness, and you may need to be recertified at Apples discretion. You reassure customers when delivering product diagnoses and potential solutions. Multiple sources informed MacRumors that Apple's PR team is planning a product briefing next week. Next-generation version of iOS, set to be previewed at WWDC 2023 in June with a public release in September. Schedule your exam session in advance and plan to complete the exam in one sitting in a private space. Based on 1 salaries posted anonymously by ICF Human Trafficking Training And Technical Assistance Specialist employees in Charles City, VA. The Apple Professional Training courses are now available at training.apple.com. The Apple Authorized Training Center for Education program is an exclusive network of educational institutions that have demonstrated their quality to Apple. At [CompanyX], we rely on our team of Apple Technical Specialists to provide world-class customer service and technical support for our growing family of Apple products. As a result, Apple technical specialists who are able to communicate with diverse groups will be in high demand. After diagnosing the device, technical specialists explain the repair options that meet the customer's needs and offer advice on the best course of action. . Multiple rumors have indicated that a handful of design changes are coming to the iPhone 15 Pro and iPhone 15 Pro Max, but one that until now has gone under the radar is the possibility that the volume controls on the side of the device will be a single unified rocker button. This cookie is set by GDPR Cookie Consent plugin. AppleCare Technician Training - Self-paced online program including training materials and diagnostic tools Apple Authorized Training Center - 2 to 5 day courses containing lectures, demonstrations and hands-on lab exercises Global Service Exchange - Self-paced training materials (only available to technicians employed by AASP's and SSP's) This cookie is set by the Google recaptcha service to identify bots to protect the website against malicious spam attacks. Flexible hours, amazing people and union team, as well as a feasible work-life balance that . This cookie is installed by Google Analytics. We also boast an active community focused on purchasing decisions and technical aspects of the iPhone, iPod, iPad, and Mac platforms. When a customer needs assistance, you quickly assess their situation. Sign up for notifications from Insider! More people than ever are using Mac, iPad, and iPhone to do their best work, and the demand for Apple-certified IT professionals has never been greater, said Susan Prescott, Apples vice president of Enterprise and Education Marketing. Based on 3562 salaries posted anonymously by Siemens Healthineers Technical Training Specialist employees in Setauket. Apple benefits help further the well-being of our employees and their families in meaningful ways. As a Technical Specialist, you help new owners get started and current ones get quick, efficient support developing strong, positive relationships with Apple. In addition, as people continue to use their mobile devices for a variety of tasks, such as banking and shopping, technicians will be needed to fix these devices when they break or malfunction. Apple Technical Specialists typically have a bachelors degree in computer science or a related field, and they must be proficient in the use of Apple products. Users are now able to demonstrate their abilities with two new courses and exams to earn certification from Apple in Apple Device Support, and Apple Deployment and Management. Review the relevant exam preparation guide for detailed instructions on how to prepare. This might include experience with the Mac operating system, the iPhone, the iPad, and the various applications that are available for these devices. Find out what an apple technical specialist does, how to get this job, and what it takes to succeed as an apple technical specialist. Your work hours will be based on business needs. . In the US alone, Apple has 265 retail stores across 44 states. Hes since taken advantage of his teams support, including the coaching and mentoring that have brought his skills to life for today and tomorrow. You can find information about the accommodations request process in the. Apple badges adhere to the Open Badges specification, which is managed by the IMS Global Learning Consortium for recognizing and validating learning. Apple Inc. All rights reserved. We played ice-breaker games and learned everything Apple history, achievements, programs, the the company's mission statement, benefits and stock options. Reasonable Accommodation and Drug Free Workplace policy, Learn more about your EEO rights as an applicant. Access your favorite topics in a personalized feed while you're on the go. That turned my pretty normal day of work into feeling as if I were on a set of a music video shoot. 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