We have not booked yet as we are waiting to hear from our cat sitter. The final payment date is in three days for the cruise that we are looking at. Notwithstanding, for any changes, the rebooking will always be subject to flight availability and to payment of any charges imposed by the supplier which may, in some cases, be the full cost of the ticket. are carried by hand and not packed in your luggage and/or left unsecured in your stateroom or elsewhere on board the ship. Accordingly, we cannot guarantee that shore excursions are available generally or for guests with disabilities please contact us or your travel agent for information on specific excursions. Ashley Kosciolek. Where such letter is required, the letter must authorise the travelling adult to take the minor/s on the specified cruise and must authorise the travelling adult to supervise the minor, sign applicable sports waivers and permit any medical treatment that must be administered to the minor which in the opinion of the treating doctor needs to be carried out without delay. Where there is a flight element to your booking this will be protected by virtue of our ATOL protection (see above). I just talked to a Captain's Club rep. Onboard please refer to the Guest Relations Desk or the Medical Centre. Governments and public authorities continue to develop their policies and change their rules. For those with disability or reduced mobility we will seek to ensure comfortable travel through airports, piers and on board by liaising with airlines, port agents, hotels, transport companies and of course our ships to make any reasonable and necessary arrangements for assistance for genuine medical reasons. Where you build your own package, if you require transfers you will need to add them to your booking as these are not added automatically. In the event that you do not notify us within these time limits, this may affect our ability to investigate the loss, delay or damage and may impact on the way the complaint is dealt with. Please note that any payment you make to us using a debit or credit card will be settled via a bank in the U.S., and therefore your card issuer may choose to apply a foreign settlement fee. Minor change: Examples include a cruise itinerary change from one port of call to another; a change from one days port of call to one day at sea; a change in timings for any port(s) of call but the ship still calls at all confirmed ports; a change in order of ports that are visited; and a change in the time of your departure or return flight that is less than e.g. When you pay you will be supplied with an ATOL Certificate. Alternatively, where you have specifically booked online, you may choose to take advantage of the EU Online Dispute Resolution Service, full details of which are available at http://ec.europa.eu/odr. The program was first introduced last year on March 6, 2020, and gives guests far more flexibility to cancel cruises after final payment was due, and introduces a shorter time window when the . Individual staterooms can be booked by married couples whose minimum age is sixteen (proof of marriage is required at time of booking). If you are unable to complete the online check-in process, this may be due to an outstanding balance on your booking. Celebrity Cruises can accommodate the following special diets on board: vegetarian, diabetic, low-fat, low-sodium, low-cholesterol diets. Please note we do not have any liability to you in these circumstances. All flights are also subject to the following conditions: All flights are subject to availability and the conditions of carriage of the applicable airline which may be viewed on the airlines dedicated website or are available on request. We are not able to offer flight only bookings. However, in the event we are found liable to you on any basis, our liability and/or obligations to you or your organiser will be no greater or different to the liability and obligations we have under these booking conditions to consumers who have a contract with us. If you request a change within 69 days of departure, this may be treated as a cancellation of your original booking and cancellation charges as set out in these terms and conditions will be payable (see section 1.10 above). Please visit your airlines website for details. This means you may book a stateroom of a guaranteed minimum category type, (specified by us prior to booking) on your chosen ship. It is a central source of information for Celebrity Cruises, which provides you with tools to market and sell cruises with ease and professionalism. If you are unable to complete the online check-in process, this may be due to an outstanding balance on your booking. ** We reserve the right to include a fuel supplement when making a booking. Regrettably we/the airline cannot guarantee your request. The General Information & Booking Conditions apply to both on-line and telephone bookings. About a week and a half later we received an email saying if our balance was not cleared our cruise could be cancelled. Please note, that for any of our ships sailing from a port in the US or Canada, the minimum age for the above policy will be twenty-one (21). Please note that if a traveller is found to have visited a country designated by the US as State Sponsor of Terrorism, the traveller is no longer eligible to participate in the ESTA Visa Wavier Program and must apply for a visa to enter the United States. If we consider that, because of your special needs, your chosen holiday may be unsuitable, we will advise you as soon as possible after you have provided information to us about your and assess any possible alternatives. If your flight tickets have been issued, standard airline cancellation penalties will also apply. After that point, your agent will hold the monies on our behalf until they are paid to us. When you book a Celebrity Cruises cruise-only holiday via one of our authorised travel agents, all monies you pay for that booking will be held by the travel agent on your behalf until we issue our confirmation invoice. Celebrity Cruises welcomes pregnant guests but will not accept guests who will enter their 24th week of pregnancy by the beginning of, or at any time during their cruise holiday. If we have not received all monies due to us in full and on time (including any surcharge where applicable), we shall cancel your holiday due to non-payment. We promise not to levy a surcharge within 30 days of the start of your holiday. Please also note that where guests who are travelling together but booked on different booking numbers, we cannot guarantee that we will be able to book the same flight itinerary, as this is subject to availability. If you would like to bring a motorised wheelchair or scooter on board you must complete the Guest Special Needs Form we provide with your Confirmation Invoice and then send it to our Special Services department by email at specialistservicesuk@celebritycruises.com at the time of booking to provide the dimensions and battery type as limitations may apply and we may not be able to accommodate this request. The exclusions and limitations of liability of Carrier set forth in the provisions of these Booking Conditions, as well as all rights, defenses and immunities set forth herein, shall also apply to and be for the benefit of certain designated third party beneficiaries which include the parent, subsidiary, affiliate, and successor companies and assigns of all the entities identified in this Section; the officers, directors, employees, agents, crew and pilots of all the entities identified in this Section, and any agents, independent contractors, and all concessionaires, physicians and medical personnel, retail shop personnel, health and beauty staff, fitness staff, shore excursion providers, tour operators, shipbuilders, manufacturers and designers of the Vessel or Transport, and/or installers of all component parts, launches, appurtenances, craft or facilities, whether provided at sea or on shore, belonging to the Vessel or any substituted ship or Transport, or owned or operated by its owners, operators, managers, agents, charterers, contractors, concessionaires or others; as well as owners and operators of all shoreside properties at which the Vessel or any substituted ship or the Transport may call. On every Celebrity Cruises ship, we are committed to providing every guest with a cruise holiday that is excellent. We will offer you at least one alternative holiday of equivalent or higher standard for which you will not be asked to pay any more than the price of the original holiday. #3. 2023 Celebrity Cruises, Inc. Please be advised that if your booking was made prior to 01/07/2021, the final payment is due 57 days prior to the start of your cruise. We will not be deemed to have unduly delayed advising you of the cancellation (i) 20 days before the start of the package in the case of trips lasting more than six days, (ii) 7 days before the start of the package in the case of trips lasting between two and six days and (iii) 48 hours before the start of the package in the case of trips lasting less than two days. If a guest that is below the minimum age limit to consume alcohol onboard has a birthday during a cruise itinerary that would then mean they meet the minimum age limit for consuming alcohol, they must notify the Guest Services Desk and provide evidence in the form of their passport as proof of age in order to allow the Guest Services Desk to update their details and permit them to purchase alcohol onboard. ABTA and ABTA members help holiday makers get the most from their travel and assist them when things do not go according to plan. You will need to have your booking ID and date of sailing to hand or, if we have already received this information from you at the time of booking, verify that the details we are holding are complete and accurate. For the purposes of Regulation (EU) 2016/679 of the European Parliament and of the council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation), and any associated legislation, RCL Cruises Ltd is a Data Controller. (c) cancelling or accepting the cancellation in which case you will receive a full and quick refund of all monies you have paid to us within 14 days of such cancellation. Drones used on the ship will be confiscated till the end of the cruise. You must also give us details of any relevant insurance coverage you hold. All guests should ensure they have appropriate personal travel and medical insurance before departure. The provisions of the Convention relating to the Carriage of Passengers and their Luggage by Sea 1974 as supplemented and/or varied by any other applicable legislation from time to time in force including, but not limited to Regulation (EC) No 392/2009 (together The Athens Convention) applies to your cruise as well as the process of getting on and/or off the ship. You must participate in and follow the processes we put in place, including health screening and testing, to prevent the spread of COVID-19 onboard. If you discover the loss, delay or damage when onboard, you must immediately report it to the Guest Relations Desk. Your table number will be confirmed in your stateroom at the start of your cruise. I have a question about the due date for the final payment. Further, if such failure to provide this information results in fines, surcharges or other financial penalty being imposed upon us, you will also be responsible for reimbursing us accordingly. We use CCTV to monitor images on all Celebrity Cruises ships for the purpose of crime prevention and the safety of our guests. Please note: If your flight is cancelled or delayed, your flight ticket is downgraded or boarding is denied by your airline in circumstances which would entitle you to claim compensation against the airline under EC Regulation No 261/2004 - the Denied Boarding Regulations 2004 or the Montreal Convention, you must pursue the airline for the compensation due to you. From time to time we may be required to collect personal information relating to you and your party to pass on to the U.S. Immigration Authorities, equivalent government bodies in other countries and air carriers. In certain limited circumstances, we are entitled to refuse your request. The holiday will only be cancelled on the date we receive the i cancellation. The maximum luggage allowance for guests boarding our ships is 90kg per guest, (with the exception of Celebrity Xpedition Class), however, airlines also impose their own baggage allowance, with which you must also comply, this is usually less than the cruise allowance. For ships originating in Europe, Asia, Australia and South America the minimum drinking age limit is eighteen (18). In the case of unchecked luggage including personal items, we and the airline will only be liable if the damage resulted from the airlines fault or that of its employees or agents. Your full name, including any middle names, as it appears on your passport, as well as your date of birth, must be given at the time of reservation. For European holidays you need a European Health Insurance Card (EHIC) to receive healthcare that becomes necessary during your visit to an EEA country or Switzerland free or at a reduced cost If you have an EHIC card, it will enable you to receive medical assistance in an EU country but is not an alternative to adequate travel insurance which we strongly recommend you obtain as soon as you make a booking. Such limits may vary with regard to persons with reduced mobility, pregnant travellers and those with specific medical needs whom have made us aware of their needs at least 48 hours prior to travel. Full details will be provided at the time of booking. Celebrity Select Dining is subject to availability. If an item is left onboard, whilst we will assist you in trying to recover the item, if we are unable to do so, then we cannot be held responsible and we will refer you to your travel insurance to make a claim for the item. a letter from a doctor etc.). 8.Title: Visio-BES Org Chart March 2022 DRAFT.vsd Author: GForman1 Created Date: 3/28/2022 4:37:11 PMThe VI Guidance establishes a step-wise evaluation procedure to be used in conjunction with other DTSC guidance. You must therefore ensure that you check all details of your chosen holiday with your travel agent, or with us direct, at the time of booking. It is New Year's Da. For guests making bookings onboard any of our ships, different cancellation policies may apply. This includes any disappointment, distress, inconvenience or effect on any other arrangements. If transportation costs or dues, taxes or fees payable for services such as landing taxes or embarkation or disembarkation fees at ports or airports increase or decrease or our costs increase or decrease as a result of any adverse or favorable changes in the exchange rates which have been used to calculate the cost of your holiday. Once your EHIC has expired, youll be able to replace it with a GHIC. 2.2 Are there any prohibited items that I cannot take with me? Please be advised that if your booking was made prior to 01/07/2021, the final payment is due 57 days prior to the start of your cruise. While onboard, drones must be stored safely in the stateroom. You agree to accept that in those circumstances the alternative ATOL holder will perform those obligations and you agree to pay any money outstanding to be paid by you under your contract to the alternative ATOL holder. C. Cruise-Only Holidays plus other services arranged by your travel agent or tour operator. Please note, the above options are not available where any change made is a minor one. This must include as a minimum, cover for the cost of cancellation by yourself and the cost of assistance including repatriation in the event of accident or illness, emergency medical treatment and medications. If you are a British citizen (including children and infants), you must have your own full 10-year (5 year for children) passport which is valid for at least 6 months after your expected return date to the UK. This means you are not entitled to make any claim against us which is not expressly permitted by The Athens Convention or which is in excess of the limits provided by The Athens Convention. If we need any other personal details, we will inform you before we obtain them from you. You must therefore provide us with any personal information legitimately requested by us at the time of booking your cruise or where requested later, by the date we require you to provide that information. Celebrity Xpedition Class bookings may also operate different deposit and cancellation policies, full details will be provided at the time of booking for both onboard bookings and Celebrity Xpedition Class bookings. Some guests may be aware that the baggage allowance is 20kg but may not be aware that they are allowed one bag only at 20kg. The travel organisers own booking conditions will apply to your contract. Accordingly, we cannot accept any liability, whether in contract, tort or otherwise, in relation to such activities. We are not always in a position to confirm the route, service (scheduled or non-scheduled), airline, aircraft type or the airport of destination, which will be used in conjunction with any flight included in your holiday. Please note, for the purpose of ABTA protection, this will include any additional components including any on shore hotel accommodation and/or ground transfers arranged by us as part of your cruise booking with us. Yes. For example, what is and is not included in the price of a Galapagos Islands cruise may differ slightly from the information set out below and you should check the specified itinerary applicable to your booking. For example, In the UAE, some prescribed and over the counter medicines are considered controlled substances and cant be brought into the country without prior permission from the UAE Ministry of Health. Forums. In addition, regardless of any wording used by us on our website, in any of our brochures or elsewhere, we only promise to use reasonable skill and care as set out above and we do not have any greater or different liability to you. This means that, subject to these booking conditions, we will accept responsibility if, for example, you suffer death or personal injury or your contracted holiday arrangements are not provided as promised or prove deficient as a result of the failure of ourselves, our employees, agents or suppliers to use reasonable skill and care in making, performing or providing, as applicable, your contracted holiday arrangements. Where any claim or part of a claim (including those involving death or personal injury) concerns or is based on any travel arrangements (including the process of getting on and/or off the transport concerned) provided by any air, rail or road carrier or any stay in a hotel, the maximum amount of compensation we will have to pay you will be limited. You must ensure that you are using an up-to-date brochure when you book your holiday. For guests making bookings onboard any of our ships, different deposit policies may apply. Please note that guests who are Elite and above within our Captains Club loyalty scheme are entitled to one free change per booking. Celebrity Cruises at 1-800-437-3111 in North America or (316) 554-5961 worldwide at least 48 hours prior to sailing. This will be the case even if the services did not comply with the laws and regulations of the UK, which would have applied had those services been provided in the UK. All the flight inclusive cruise holidays in our brochures and on our website are financially protected by the ATOL scheme under our applicable ATOL number. I remember it use to be 60, then 65, 70 and sometimes more. Notwithstanding the above, you acknowledge and agree that the very nature of recreational activities on the shore excursion that you are participating in can be dangerous, with inherent risk, dangers and hazards and personal injury (and sometimes death) can occur, and you agree to assume and accept all risks of personal injury or death which may occur. make the full payment by the December 31, 2022 deadline. Forbes Travel Guide Four-Star Rated ships: Celebrity Apex, Flora and Millennium. In this situation, providing we are given not less than 7 days notice in writing of your wish to make the change, we will permit the name change. If you believe that any of your personal details, which we are processing, are inaccurate or incorrect please contact us immediately. The from prices are calculated using the lowest stateroom category available and this pricing may not be available on all sail dates shown. Please be aware that we will collect and use personal information, including health information, in connection with these measures, and may disclose it to health or port authorities, if required. The time needed to make final payment for a cruise has been pushed back, a change the cruise line has not done throughout the global health crisis. Such companies, organisations and third parties may be outside the European Union, Norway, Iceland or Liechtenstein if your holiday is to take place or to involve suppliers outside these countries. In some ports the ship will anchor offshore and use smaller boats which hold around 100 people (known as tenders) to transport guests to shore. If our "best price guarantee" results in a decrease in the guest's cruise . Please note: The date of departure means the date the arrangements you have booked with us commence. Unless specifically agreed by us in writing at the time of booking, we cannot accept any booking that is conditional on a special request being satisfied. However English language will always be used onboard all of our ships for any onboard announcements, onboard programs and menus. The Athens Convention limits the maximum amount we as the carrier have to pay if found liable in the event of death or personal injury and for claims concerning luggage and valuables. At the time of booking (or as soon as possible if the condition arises after booking) you must tell your travel agent (or us if booking direct) in writing about any assistance or requirements that you have relating to accommodation, seating or services on your holiday including medical assistance or a requirement to bring medical equipment onto the cruise.
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