My Nvidia shield pro works brilliantly . Press J to jump to the feed. Rollback the version of the Hue Sync App. You do not have to change the optical cable. If you need additional help setting up your Hue sync box, browse our FAQ or get in touch with Philips Hue Support. Can It Support Both?! When it is dolby vision the TV shows the image either in HDR or HD (not Dolby Vision), *Dolby Vision works when 4k HDR is on with match content or at any Dolby Vision format? It was plugged in HDMI 1 and now I've got it in HDMI 4 it's half working. Website copyrighted Smart Home Winner 2021-2023. James - a self-confessed nerd - has owned smart home equipment for close to a decade, and he loves communicating the best ways of setting them up and resolving the various bugs and issues that you'll no doubt come across! First, download the Hue Sync app for your iPhone, iPad, or Android device. Who knows? The Philips Hue Play HDMI Sync Box reads the incoming signal from your media streamers and game consoles, then matches your color-changing lights with whatever's playing on screen in real time . , you may have some common issues with it. Equipped with four HDMI inputs, this unit reads the signal from connected HDMI devices like gaming consoles, set-top boxes, or Blu-ray players, syn Press and hold the option key to reveal a Library folder. Read more. If your Hue Sync hue has been updated, your bridge would disconnect for a moment and reconnects again, it would happen to you several times a day. If you are unsure about installation, refer to the manual that came with your Hue sync box. Now you should ensure that your Philips Hue Sync Box is your main hub for HDMI devices. You can open it by typing %appdata% in the taskbar. For many users, the Hue Sync Box should be ready to use right out of the box. Using any number of random HDMI cables I had laying around, I am now only getting 1920x1080 on the Neo, which obviously looks terrible with everything stretched. To view the purposes they believe they have legitimate interest for, or to object to this data processing use the vendor list link below. Since the Hue Sync system is relatively new, Philips keeps putting out new updates to the software for various reasons. I was going to send mine back as I couldn't get it working properly all the time. Tristan also has an academic background (in Math & Computer Science), and so he enjoys digging into the technical ways that smart home devices work. On a Mac, the data folder is called the cache.. Simply connect the Hue Sync Box directly to your Wi-Fi router, and leave the AP for lower-priority devices or devices that can take the less stable connection. The Hue Sync Box is meant to be a hub for HDMI devices and, as some users are reporting, it really needs to be one. Ok, if you have tried a lot of methods and still cant solve the connection issues even if you have downgraded back to the previous version. My Smart Plug Keeps Turning On (or Off) By Itself! can only use Firestick if I plug it in when needed as it appears as always on so can't change to other input. While they both can work together, you dont need one to run the other. These are relatively new Hue products and still have to go through their growing pains. The Hue Bridge doesnt offer Wi-Fi by itself, but it naturally does connect to your router (via Ethernet). I have to turn the damn thing on 3 to 4 times for it to recognize my tv ir xbox. This seems to be a recurring issue for Hue Sync app users, but thankfully there is a reliable solution that can get things working again. The Hue Sync Box comes with 4 HDMI ports that allow you to directly connect all media devices, such as: Both systems are pretty solid and offer a decent level of plug n play intuitiveness. If your Sync Box is connected to a third device then connects to your monitor or TV, then your Hue Sync Box may be lost connection or signal. I actually have both my Denon and the sync box connected to the TV and switch the TV sources depending on what Im using because my Xbox One X allows me to use the VRR or 120Hz and other settings that my Denon doesnt. You can install this app on your device. They work greatmost of the time. Dolby Vision not working - From apple tv to philips hue sync to LG TV UH7700, User profile for user: How to set up Philips Hue Play HDMI Sync Box - YouTube Get step-by-step instructions on setting up the Philips Hue Play HDMI Sync Box. It may not display this or other websites correctly. Starting to hate the sync box. However, if you ever come across one, make sure that you follow this guide to diagnose and solve the problem with ease! Any selection of variables on option 3 doesn't make my TV recognize Dolby Vision, however I can force it to be HDR which works on scenarios 1 and 2 (it recognizes HDR and the lights sync). (6 Safety Tips). I know that this suggestion is late, but try changing the HDMI input mode on your TV to 1.4. Name the HDMI inputs. You also can change the Wi-Fi channel from the routers admin console if it doesnt work by connecting them directly. Other users have experienced problems with the app related to how it stores data on your PC. Press and hold the BIND button (located on the left side of the console) and the EJECT button (located on the front of the console), and then press the Xbox button on the console. The images are in Dutch and have not much meaning other then . Uninstall both Hue and Hue Sync app and reinstalled them. Can It Support Both?! We understand you are experiencing an issue using Philips Hue TV sync box with Apple TV and Dolby Vision. Im a software developer whose interested in gadgets, homes and DIY, so I have loved seeing smart homes (and home automation) become increasingly popular over the years. omissions and conduct of any third parties in connection with or related to your use of the site. This is a pretty glaring problem. Since the system is dependent on your internet signal, it might fail to respond properly if you have weak or slow WiFi. So you can reinstall your previous version and uninstall your current version easily. Is it possible to output Dolby Atmos and Dolby Vision? But whats causing the connection issue you may encounter. Powered by Xenforo, Hosted by Nimbus Hosting, Original design Critical Media Ltd. After downloading the app on your devices and creating a new entertainment area, youll need to connect it to your computer. Hold the option key to show the Library folder. What I've tried: new sync box with Apple TV 4k (reset the Apple TV) and Xbox One S no signal detected; two different sets of cables that worked before new high speed; no signal detected a Roku 4k plugged directly into the box; no signal detected. Optional: Pair a TV remote to the Hue sync box. Apple TV 4K only sends the standard 4K, in setup 4K dolby vision isnt an option. This is a very troublesome problem. 4. I've contacted Philips Hue Support but they don't know what they are doing. What is the problem? Your Hue lights can now sync to those while the signal is passed through to your TV. APs are often best used for devices that dont need a 100% steady internet connection. A: Answer. Related Reading: Having A Dedicated Wi-Fi Network For Your Smart Home Tech. Going to this page you will see the Hue Sync boxes that are available. However, how to do if the method doesnt work? ask a new question. Ill most likely go ahead and get one, I guess I could always return if it doesnt meet my expectations. I also would like to pair it with the new gradient light strip but currently priced at 180 Id rather wait to see if any offers come around. By deleting the apps data, you can let the Philips Hue app regenerate its own data files. Funny thing is that on option 3 apple TV is giving the options (that don't work obviously) for Dolby Vision 40,50 and 60hz, Aug 21, 2020 3:10 PM in response to ShYnNoK. Apple TV 4K, If you want to enjoy an immersive home lighting ambiance, you should definitely consider the Hue Sync system from Philips. Ie. Look for the HueSync folder and open the Cache folder inside it, then all the contents inside that folder, but dont remove the original folder itself. Not only that, but itll also walk you through the steps needed to resolve and fix them easily. "@adamrzanek Thanks for letting us know, are you trying to get the Apple TV to wake up the Sync Box or the Sync Box to Wake up the Apple TV? Judging from the scenarios listed, it appears it may also be worth contacting Dolby Support, as Dolby Vision appears to be triggering an issue with the Philips Hue Sync Box. zulfikarfrombanbury, call Wait 30 seconds. NetgearRAX40), Improved color rendering for Chromecast Ultra for various video formats, Fixed an issue where 4K content was downgraded when the sync boxs HDMI cable was on the second output of an AV receiver, Fixed an issue where Huawei P20 phones were not able to complete setup in the Hue Sync mobile app, General stability and performance improvements, Increased the reliability of communication to the Hue Bridge, Fixed issues thatoccasionallystopped lights from syncing during streaming, Fixed a bug that caused lights to switch off when syncing on the highest brightness setting, Fixed issue with Apple TV pass-through mode, in which it would be disrupted when softwarerestarted (on a HDCP 1.4 TV), Fixed a bug with Nintendo Switch that caused it to not sync when switching from YouTube to a game, Fixed a bug with Chromecast Ultra that interrupted video pass-through when used with PhilipsFidelio B5 soundbars, TVs will no longer switch inputs when sync box goes into and out of power-save mode, Power cycling the sync box will no longer switch inputs with various sources unintentionally. My TV will recognize dolby vision if apple TV is connected directly to it, but when I connect it to a hue sync box that is connected to my LG TV the do;by vision shows as active on the apple tv, but my LG TV doesn't show as active HDR is being recognized though Has anyone have the same issue? Any help appreciated. Although updating to the latest version ensures optimal experience while using the Hue Sync, some of the new updates cause the software to crash or lose its synchronization with the system. Everything switching and working as it should, and the box is syncing instantaneously soon as I click start on the app. Yes (also tried different ports as well), *Cables used: Both RocketFish and Belkin listed above. You can try these methods to see if they work. Four HDMI inputs allow you to connect your media devices to your Hue setup, resulting in a fast, seamless display of colorful smart light that responds to and reflects the content you watch or listen to. After connecting everything correctly and even detecting the Philips Hue Bridge properly, I'm prompted to create an "entertainment space/room". I don't get it. If your app has been giving you trouble and rolling back updates doesnt seem to change anything, or youre tired of constantly reinstalling the Hue software, you can check to see if its not the apps data that is causing the problem. There is already the way of entertainment in our modern lives. If the new update is crashing your app or causing it to lose its sync all the time, just uninstall and reinstall the previous version. There seems to be an issue of integration with apple TV or a problem on device. Looks so much better and tidier. I recently bought the Denon AVR-X3700H to replace a Sony receiver in our home theater system. I was pretty disappointed with the play bars but now I've got the gradient strip I love it . If I rebooted the Sync box the signal would be detected for 20 seconds or so before dropping off. Here I will give some suggestions if you will have some glitches. Here are two of the biggest issues around Hues new device: If youve been around the smart home tech scene for a while, odds are you have an access point or two around the house. Europe's busiest forums, with independent news and expert reviews, for TVs, Home Cinema, Hi-Fi, Movies, Gaming, Tech and more. Either way, make sure that the Philips Hue Sync Box is the main hub for your HDMI devices, and youll be all set. An example of data being processed may be a unique identifier stored in a cookie. For the connection issues, there will be many solutions, one method works for you but may not work for others. Or want to be part of a movie? Thank you for using Apple Support Communities. Could it be that the Dolby Vision frequencies need to be >30Hz, which are not supported by your LG TV? With the Hue sync box, you can experience surround lighting where your smarts lights flash, dance, and change color to match the action on the TV screen. These devices allow you to have your Hue smart lighting react to music, movies, and video games. captured in an electronic forum and Apple can therefore provide no guarantee as to the efficacy of Smart TVs, laptops and iPads, and smartphones are all devices that can usually manage with a connection that occasionally blinks out. Simply delete this folder and the app should repair itself. Few companies will be willing to gamble on new products, especially for technical products, which means that many unpredictable problems will occur. It gives the info to apple tv, which is saying that my tv is capable even with dolby vision on 50hz, 60hz. Some of our partners may process your data as a part of their legitimate business interest without asking for consent. If Not, Why Not?! Sonos Arc / Hue Sync Box / Apple TV4K / Samsung Q7DR and Dolby Atmos I have my devices connected as follows: Apple TV> Hue Sync (port 4)> Samsung TV (HDMI port 1 with Input Signal plus turned . The Philips Hue app is the most comprehensive way to control, organize, and customize your Philips Hue lights and accessories. Description. New technology and new devices will always have some problems for many users. Find helpful customer reviews and review ratings for Philips Hue Play HDMI Sync Box to Sync Hue Colored Lights With Music, Movies, and More, HDMI 4K Splitter, 4 HDMI In 1 Out, . Similar to the first connection issue with the app, connecting the box to an unstable internet will cause a variety of connection problems. Other work around is dump appletv and go nvidia shield tv it doesnt sync proper colors with Dolby vision but it puts up some color but it overall works smoother with sync box and you can turn Dolby vision on and off easily, Sep 26, 2020 8:22 AM in response to ShYnNoK. How do you connect the Hue Sync Box directly into the router, since there is no ethernet port? I will list some issues to see if you have had them. *When a bulb displays "Up to" a certain number of lumens in its specifications, it displays the maximum lumen output of the bulb. 2- Connecting directly to TV without using Hue Sync Box. Now you can try to downgrade back to the previous version. It can be for all of your Hue devices. 7. User profile for user: Tristan Perry is a software developer who is passionate about tech gadgets, DIY and housing. Now I find it hard to believe that I could have the exact same issue on both a new box and my existing box. In addition to the software solution, Philips also offers a physical box that takes the frustration of connecting and syncing your devices to the lights out of the equation. Both the new app and the new physical device have some issues that users are currently working out. You can also just wait it out. Implemented 120Hz lightsyncing support for 1080p and 1440p content, Fixed HDR-detection issue for Shield Pro and Chromecast with Google TV, Fixed an issue wheretheHue sync box wouldnt reconnect when switching between Hue Bridges, Fixed an issue where the Hue sync box would not detect some Entertainment areas, Changes to an Entertainment area now show up directly in the Hue Sync mobile app, Reworked the communication between the Hue sync box and the Hue Bridge to better support future features, Fixed an issue where CEC Power State Detection would not work in certain setups, Modified USB Power State Detection timing for Sony TVs, Improved compatibility with several routers (e.g. The Philips Hue Sync box allows your Hue products to sync with tv/movie shows on the TV. The Hue Sync from Philips is a smart lighting system that allows users to create a unique lighting experience in their houses. All rights reserved. ShYnNoK. 6. Some users report problems with how the Hue Sync box connects to HDMI and Wi-Fi. Some smart home enthusiasts find the reactive lighting to be a bit distracting while gaming or watching a movie while others are here for the new, immersive smart experience. Internet/Wi-Fi Speeds Are SLOW Since Using Ring Alarm Pro, Philips Hue Lightstrips: Bending, Cutting & Re-Attaching, Ring Camera/Doorbell Lens Has Popped Out? It works for me, I've been putting the replacement box the all kinds of switching tests from nvidia shield straight to ps4 back to shield. AVForums.com is owned and operated by M2N Limited, Before attempting to solve that problem, you might want to re-update your app to restore the latest version since it wasnt the culprit. Due to the complexity of the issue and amount of third party variables in the equation, we would recommend you Contact Apple Support. Hue uses these connections to create their surround lighting experience. Connectivity Issue with Hue Bridge and Hue Sync. Thick walls in old houses can also make getting a WiFi signal impossible in one corner of your home. Required fields are marked *. This method has helped many people solve connection issues. The Lifespan of Smart Plugs: Do They Have an Expiration Date? Vodafone TG3442DE), Now allows for HDR10+ content when the Hue sync boxs HDMI cable is on the second output of an AV receiver, Further increased the reliability of communication to the Hue Bridge, Improved the Hue sync boxs ability to detect black bars on screen, enhancing generated light scripts, Introduced native support for Harmony remotes, Introduced a Wi-Fi status screen in the Hue Sync mobile app, Changed the default Hue sync box name to Sync Box, Changed the LED indicators behavior while lights are dimmed, In cases of multiple Wi-Fi access points, the Hue sync box will now connect to the strongest access point, Added support for the Play gradient lightstrip, Added support for Dolby Vision and HDR10+ content, Added support for voice control with Amazon Alexa, the Google Assistant, and Siri Shortcuts, Added support for infrared (IR) remote controls, Updated Hue Bridge discovery for certain networks, Improved light experience for multiple lights around the TV screen, Improved light experience for Music mode for music playing on low volume, Improved compatibility with several routers (e.g. You may have an access point or two within your home if you like to use smart home devices. My AVR supports Dolby vision pass through. User profile for user: Delete this folder. Manage Settings Navigate to the HueSync folder (Roaming or Local). This means that if your home has various Wi-Fi issues, your Hue Sync experience may also have Wi-Fi issues and not work as expected. Your email address will not be published. I get no signal issues regularly since the latest update, and I have constant signal cutouts. So, whats causing users to report connection issue after connection issue? Bottom line of option 3 - I believe that there is a misconnection between the hue sync box and apple tv when the dolby vision enhanced capability is on. Surprisingly, some users also reported connection issues when they use the secondary HDMI port or indirect connections to their media systems. Aug 25, 2020 7:50 PM in response to jdo_apple. I press Sync and it starts working but still says no signal detected. Luckily, Philips is a reputable manufacturer, and the Hue Sync system rarely encounters connection issues. Troubleshooting Ecobee Server Communication Issues. The Hue Sync Box appears to have a trickier set of problems. However, the Hue Sync Box really needs that reliable connection. tvOS 13, Aug 16, 2020 11:27 AM in response to ShYnNoK. Their new Hue Sync Box is their latest offering that seeks to blend their smart lighting know-how with some new frontiers. There are two of the biggest problems for it. 2. No response from them. Over the last few months, users have reported that when Philips pushes new updates for either their Hue bridge or the Hue Sync app, their app will start disconnecting randomly from their bridge. What if rolling back the upgrade doesnt do the trick? When lots of users have various problems, they dont know how to solve even if they do the various test. Sync your smart lights to your on-screen TV content with the Philips Hue Play HDMI Sync Box. Users report issues with how the Hue Sync box connects to Wi-Fi and HDMI. Aug 22, 2020 6:17 AM in response to ShYnNoK. It works by analyzing whats on screen and adjusting the Philips Hue bulbs accordingly. Instead, try to connect the system to the primary WiFi router or change the WiFi channel within the routers admin console. No, but lights will sync, *Dolby Vision Formats available on Apple TV Video Format settings: 1080p (all frequencies), Dolby Vision 4k (30hz, 25hz, 24hz) Apple TV ALSO IDENTIFIES FREQUENCIES FOR DOLBY VISION ABOVE 30HZ, that my Tv doesn't support (40hz, 50hz, 60hz). Delete inside the file in the HueSync app folder (Dont delete huesync folder, just delete the contents of this folder). I thought only ports 2 and 4 were confirmed as having the greater bandwidth? I am using a DisplayPort to HDMI cable. ADD UP TO 10 LIGHTS. If your issue doesnt get fixed in the coming updates, or you dont want to wait, you can always go back to a previous version. I'm on the fence about the Sync Box and am looking to be convinced by some owners. Heres What To Do, Wyze Cam Has Blurry Video Recordings: Why This Happens, Wyze Cam Is Beeping Or Chirping: How To Fix This. A brief guide with some of the most common connection errors that you can come across while using the Hue Sync App or physical box. And the Hue Sync Box connects to your router (via Wi-Fi). Not sure if this is something that clashed with the HDMI CEC settings on the TV itself. Do Smart Plugs Catch Fire? I will tell you some methods to fix it. The Philips Hue Sync Box is a great way to make your TV content more immersive if you pair it with your existing Philips Hue lights or the Philips Hue Gradient Lightstrip. Some users reported that the app would lose connectivity as often as once every hour. I've tried to use Dolby Vision 30hz, 24hz and 25hz and they won't work when the "Dolby Enhanced Compability" feature on Hue Sync App is active. Hello just here to say you are my favorite person as this has fixed my issue too!! Keep on reading to know more about these issues and how to fix them: First, lets start with the common problems you might encounter with the Hue Sync App. Swipe to the left on where it says "Home" and tap "Remove". As a result, it can be worth eliminating all the usual causes of bad WiFi connections: such as being too far from the WiFi router, or using a low quality WiFi dongle that often cuts out. My xbox and cabke box are connected but when i turn it on i get the weak no signal message. Learn more about brightness. Or experience the music that you are listening to transports you to a different universe? Sync your on-screen TV content. The Hue Sync app is a way for Philips Hue smart lighting users to get a little more out of their systems. The Hue Sync app is a relatively new product and like most new tech comes with its own host of problems. You can check the apps data files. Turn off Dolby vision when using sync box works. Philips Hue is expanding their smart devices into new products that seek to give users a more immersive, and smarter, home lighting experience. However, whether its the app or the physical box, both systems are known to have some issues during connection. Does the Sync Box come ON when the TV is powered on?" I have no problems with any other device . This lets users connect monitors, TVs, gaming systems, and streaming devices to a central hub. Youve probably already guessed the solution here. If Apple TV is connected directly to our TV (Sony XR75X90J) we can view Dolby Vision content. Delete Appdata files, it will be repopulated. When the connection is confirmed, tap Search. This is the first app youll need. Luckily, this problem is solved by removing the corrupted data that the app has stored on your computer or phone. It's pretty simple to set uphere's how. Open the new finder window, then click Go. I get Dolby vision working but if I connect my TV to my processor lexicon MC 10 it shows that they accept Dolby vision and it shows the programs that are in Dolby vision but plays only in HDR . Dolby vision wont work correctly on my 2016 LG Oled C6. Open up "Settings" on your iOS device. There are applications that claim to work on Smart TV's with this box however they do not work . Your email address will not be published. To solve the problem, consider removing and reinstalling the same version again. Your TV connects to the output with a short HDMI cable included in the box. When Apple TV 4K is connected to the Denon receiver, we cannot view Dolby Vision content. All you need to do is set up a new entertainment area on your smartphone. In other words, you can configure your Philips Hue lights to respond to the picture on your TV or computer screens: Lets take a closer look at all this new tech from Philips Hue.