-Kate. I've made several purchases on different occasions from this store and nearly all of which came with problems. If your order is older than 14 days, you will see an option under your Order History in the My Account tab to cancel your order. -Kate, it was my first time ordering from Lucy in the sky. Her level of customer service was fabulous. We ship from Los Angeles, and most orders do go out within 2 days, some up to 10 business days. The woman who emailed me back gave no explanation to why my dresses didn't come and only told me that she cancelled my order. What is the Lucy in the Sky Return Policy? Please email us at resolution@lucyinthesky.email so we can assist you sooner. -Kate. We do not have a customer service phone number at this time - feel free to reach out to us at shop@lucyinthesky.email or resolution@lucyinthesky.email:) To name a few, the wrong item was delivered, the package took over a month to be shipped, and customer service was unprofessional and slow. I HAVE NOT RECEIVED MY ORDER. You either have to be put in a que in live chat with at least 100 people ahead of you or wait 48 hours for someone to respond to your email. BROADBAND. Why would I need store credit when I already purchased the 3rd dress. Email: shop@lucyinthesky.email - replies within 24 business hours. We'd love to hear from you so that we can find a resolution. Worst experience. Extremely disappointed and feeling like they stole from me. Unfortunately, we cannot expedite orders specifically beyond the timeframe listed on the product page. We're sorry to hear that you had issues with your order. The complete opposite of lawyer James, Nathan is carefree and fun. I was so disappointed in the quality. You can reach out to us via email at shop@lucyinthesky.email or via Live Chat during our business hours. Hi Elena, Thanks for your feedback. ; Text is available under the Creative Commons Attribution-ShareAlike License 3.0; additional terms may . Hans from Lucy in the Sky was very proactive in getting back to me in a timely manner. Lucy In The SKY corporate office is located in 748 S Main St, Los Angeles, California, 90014, United States and has 32 employees. You can also chat with Sky's Virtual Assistant on the Help Page to get the help you need. AfterPay is a payment platform which gives you the choice to pay for your purchases via 4 simple interest-free installments, with 25% of your order total paid immediately, and the remaining amount paidevery 2 weeks, over 6 weeks. Shein has better quality than this garbage! Live chat is never available, no phone # to call to speak with anyone, and does not reply to e-mail! Well look into the stated issue and will work out a way to resolve the situation asap! Sorry to hear that you had trouble reaching out to us. -Kate. Technical support. - Look around the delivery location for your package, as the order may have been left in an unusual location or see if someone else accepted the delivery, such as a neighbor, either on purpose or by accident. In general, international orders take 2-3 weeks to be delivered, though can be shorter or longer, depending on the style and your specific location. Published by 9138-4529 Quebec Inc. on 2022-08-31. The customer service is out of this world. We may also share information with companies assisting in fraud protection or investigation. Search Full List of Executives. Our small is generally the equivalent of a US Size 2. Contact from abroad. Tip for consumers:No refunds - only store credit / returns are not free, Hi Natalie, Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Ordered a dress 10/12 in anticipation of a delay (their site said Nov. 5 would be MAX date of arrival). . I ordered a dress from Lucy in the Sky for an outfit for a football game at my college this year. This privacy policy sets out how Lucy in the Sky, Inc. uses and protects any information that you give Lucy in the Sky, Inc when you use this website. So far as possible where any clause/sub-clause or part of a clause/sub-clause can be severed to render the remaining part valid, the clause shall be interpreted accordingly. We do try and post a disclaimer that this does happen with sequin styles. BEWARE. Despite several attempts via emails, and a complaint to the BBB, my request for a refund has remained unanswered. In order to contract with www.lucyinthesky.com, you must be over 18 years of age and possess a valid credit or debit card issued by a bank acceptable to us. I have twice ordered from this website (years apart) and both times my items were not sent out. Please email us at resolution@lucyinthesky.email for further assistance. Yet Lucy in the Sky refuses to give a refund. -Kate. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. The customer service is great and pretty quick but I have to say the shipping can take a while so you have to order with a good amount of time to spare. Breaching this provision would constitute a criminal offense and, The intellectual property rights in all software and content (including photographic images) made available to you on or through this Website remains the property of. | Read 181-200 Reviews out of 6,679 Key Employees of Lucy In The SKY. What a terrible return policy for a online store. Website: lucyinthesky.com/shop Location: 1200 Wall Street, Floor 2, Los Angeles, California, 90015, USA Industry: Clothing Store Owner: Victor Sayeg Email: shop@lucyinthesky.email Trust Score: Good Social Media: Instagram & Facebook Advantages Lucy in the Sky is one of the most popular prom shops among young, stylish women. With no warning either time. Lucky in the Sky has good web ratings overall. - Verify the shipping address provided - if there is an error, you would need to reach out to DHL GlobalMail or USPS to see if it is possible to update your address. 172 reviews #3 of 27 Restaurants in York $$ - $$$ American Bar Pub. By placing an order you are offering to purchase a product on and subject to the following terms and conditions. After an order has shipped, standard delivery is 3-5 business days domestically with USPS and 6-12 business days internationally (not including any potential customs delays or remote locations). Byusing this Website, you consent to the processing described therein and warrant that all data provided by you is accurate. Yes, it says so on the website -- READ THE FINE PRINT. Tip for consumers:Pay attention to shipping times. For further information, please visithttps://help.afterpay.com/hc/en-au/. She even helped me cancel an order and issued my store credit instantly. -Kate Sarika Pramod 1 review US 3 days ago Great experience! You can choose to accept or decline cookies. Please use the following size guide to help determine your size of clothing. This document governs your relationship with, This Website may contain links to other websites (the "Linked Sites"), which are not operated by, You must not misuse this Website. The material displayed on this Website is provided without any guarantees, conditions or warranties as to its accuracy. Absolutely terrible customer service. We're so sorry to hear that you have not received your refund yet. Two out of four of the dresses arrived by January. They weren't rude per se, but they were deeply unhelpful. It was nothing like the picture. Please email us at resolution@lucyinthesky.email if anything else. Besides that, the customer review rating on Better Business Bureau is 2.8-stars. If a new order is needed urgently, we can issue the store credit in advance once the package has been dropped off to USPS and the tracking has been scanned in. Do you agree with Lucy in the Sky's 4-star rating? Most dresses are see through material with zippers stuck. Our mailing address is 808 Wall St, 2nd Floor, Los Angeles, CA, 90014. Not to mention that the slip underneath hardly covers anything. Search. Free Returns for United States Customers. The intellectual property rights in all software and content (including photographic images) made available to you on or through this Website remains the property of www.lucyinthesky.com or its licensors and are protected by copyright laws and treaties around the world. -Kate, Lucy in the Sky is an absolutely horrible company. Lucy In The Sky Midi Dress - Black - Alice. Please email us at resolution@lucyinthesky.email so that we can better assist you! Great experience :). The 24/7 chat is turned off and nobody bothered to respond to my email. If you have not received your order by the end of your delivery timeframe, we'd suggest following the steps below as they are solving the majority of delivery issues: - Check again the email you received from us regarding your specific shipping information. I ordered a dress on October 2,2019 and still not dress. If you need help with returning we do have our returns in our FAQ. Tip for consumers:Absolutely no refunds unless it arrived damaged. Hi Kristina, HOW DO I CHECK DELIVERY STATUS OF MY ORDER? Yes. LOVE THIS COMPANY Date of experience: February 23, 2023 Advertisement Rabene 1 review AE 4 days ago I wish they were more transparent with the type of quality on their website. We do make it as transparent as possible indicating it on our FAQ to be read prior to ordering and easily on every individual dress page.You can email us at resolution@lucyinthesky.email if you need further assistance. Article created 4 years ag This cost is not covered or charged by us and is the responsibility of the recipient, and we'd suggest contacting the relevant local authorities to confirm any potential additional charges. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Any orders which are returned to sender will be processed for store credit as per the return policy on our website. -Kate. I have a very box shape body but this bran hella create lavish looking dresses for my body type. It was also incredibly short it looked fine on the tall super models, but on someone who's 5'0, the slit was ABOVE my underwear so whack, will never shop here again. We're so sorry about the delayed style. You will not: commit or encourage a criminal offense; transmit or distribute a virus, trojan, worm, logic bomb or any other material which is malicious, technologically harmful, in breach of confidence or in any way offensive or obscene; hack into any aspect of the Service; corrupt data; cause annoyance to other users; infringe upon the rights of any other person's proprietary rights; send any unsolicited advertising or promotional material, commonly referred to as "spam"; or attempt to affect the performance or functionality of any computer facilities of or accessed through this Website. If our system does not recognize your email, it means that you may not have registered an account - you can register an account with the same email used to place your order originally, to have access to all your order information. Find top links about Lucy In The Sky Login along with social links, FAQs, and more. International delivery is 5-10 business days. Contact Us. Please email us at resolution@lucyinthesky.email so we can look into your refund for you. This policy is effective from 01/01/2016. -Kate. Then, the item never ships. I have never been able to complete a return that quickly. A store credit is automatically applied to an account attached to the email used for an order. Registered: 04-01-2009. on 10-08-2013 09:47. Horrible return policy. Saved jobs Lucy In the Sky does not provide a direct phone number to contact the company, making it difficult to communicate with customer service when all the emails you receive are automated. This has been quite frustrating. Thanks for your feedback. Tip for consumers:NO REFUNDS! I used the chat feature again in January to try to figure out where my two other dresses were. The best things about working as a Sales Advisor at Sky Leeds, with Lucy September 9, 2021 / in Contact Centre & Operations / by jhawkins2. So glad we were able to help! WHY AM I RECEIVING A 'TRANSACTION CANNOT BE PROCESSED' ERROR AT THE CHECKOUT? I don't care how good are their dresses and I don't even want to know. Upon receiving your order, we carry out a standard authorization check on your payment card to ensure there are sufficient funds to fulfill the transaction. He understood my issue, addresses it and rectified it. We do not save your payment method details on our website. Your return will be processed as soon as possible, generally within 20 business days of us receiving it - you will receive the store credit code in your email. Please note that business days do not include weekends or public holidays. Designed in Los Angeles - New Arrivals Weekly. www.lucyinthesky.com retains the right to refuse any request made by you. My daughter had 10 other friends that never received dresses for homecoming eitherorder months in advance.the one friend that did receive dress it looked nothing like pictures and was completely see thru and had a hole in side stitching. She answered all the questions we had quickly and gave good advice. Thanks for your feedback. Lucy in the Sky is an online fashion store that offers clothing and accessories for the life of the party. Shop Lucy in the Sky Among its many cover versions, a 1974 recording by Elton John - with a guest appearance by Lennon - was a number 1 hit in the US and Canada. The Lucy in the Sky customer service email is a marketing campaign by the company Lucy in the Sky. Lucy in the Sky has a consumer rating of 2.83 stars from 1,066 reviews indicating that most customers are generally dissatisfied with their purchases. I've never encountered an online retailer like this. Shipping was supposed to be 5 business days. Trying to do a quick exchange because you can't do returns and my daughter needs a replacement dress within 2 weeks. Now my daughter has no dress for homecoming and we are scrambling. . All of our styles are designed at our offices in Los Angeles, and produced excusively in-house domestically and internationally. The first time it was cancelled altogether. You can activate your new camera, view your photos, manage and monitor. Contacting Sky Thanks for using our online services - if you do still need to contact us, please be aware that wait times may be longer than normal, but be assured we're prioritising calls from customers who've already been online. As cute as their clothes and accessories are, online stores can also make purchasing a little more nerve-wracking as you don't have the chance to try on the clothes beforehand. I have emailed them three times and tried to do the virtual chat but it never works. Lucy Harley-McKeown; Jessica Clark; . Don't waste your time here! LUCY IN THE SKY Help Centre. Incredibly scammy and misleading. I would never hesitate to order again given this fabulous experience I just had, Casandra M was extremely helpful and quick! - Kate, Hi Chris! Consumers complaining about Lucy in the Sky most frequently mention customer service, store credit and phone number problems.Lucy in the Sky ranks 92nd among Women's Clothing sites. Alternatively, if you create an account under the 'My Account' page with the same email you used in your order, you can see all your orders under the 'My Order History' section. This is the one Sky contact number constantly referred to as being dedicated to customer service. For my troubles, I've been offered a $25 store credit. We're so sorry to hear that your order had quality issues. I understand this is a busy time of year but so many girls are buying homecoming dresses that won't arrive in time. We provide these companies with only the information they need to perform their services and work closely with them to ensure that your privacy is respected and protected. We ask for your name, telephone number, home address, email address and age for, We may contract with other companies to provide certain services, including. We're sorry to hear about the order being delayed. Please email us at resolution@lucyinthesky.email so we can assist you sooner. It has been such a negative experience. I emailed multiple times and didn't receive a reply until a week later when they cancelled my order for me. -Kate. -Kate. KYLA can provide quick and real-time responses to your SKY service concerns. Remember, you can do most things online at Sky.com. Shipping Returns General Sizing Payment LUCY IN THE SKY Help Centre . Number one rule--- if they don't have a number to call, do not give them any money whatsoever. | Read 5,961-5,980 Reviews out of 6,593 If anything else you can email us at resolution@lucyinthesky.email-Kate. DO YOU SHIP INTERNATIONALLY? There are no fees if you pay on time. Ordered 4 dresses in August 2022 for several events (totaling over $300). I am beyond disappointed in this company and its respect for its customers. Copyright 2023 Lucy in the Sky inc. All rights reserved. Our regular return policy applies to all orders made through AfterPay. Please email us at resolution@lucyinthesky.email so we can look into this for you. Thanks for your feedback. Lucy never replied to me or PayPal. Not including processing time, estimated delivery time for international orders is 6 to 12 business days, (not including any potential customs delays or remote locations). It is 9/23 no dress. Check out what 6,872 people have written so far, and share your own experience. Our Website is not intended for use by children under the age of 14, and we will not knowingly collect any information from any person below the age of 14. Is Tata Sky service free? If you choose to cancel your order and you have already paid for the goods, you will receive a store credit for the same value if it is within our shipping policy as outlined on our website; or with the option of either store credit or original payment refund, in the case of any shipping errors or similar situations. We're sorry to hear that you had issues with your orders. Overnight orders shipped Friday will be delivered Monday. We want to make sure this is refunded immediately. Reach us faster and easier through our virtual assistant KYLA, available 24/7 to serve our subscribers nationwide. Do you agree with Lucy in the Sky's 4-star rating? www.lucyinthesky.com has no control over the Linked Sites and accepts no responsibility for them or for any loss or damage that may arise from your use of them. After using the chat, they told me that they wanted to cancel the order because the dress I had ordered had been out of stock and wouldnt be back in stock for another four weeks. Check out what 6,864 people have written so far, and share your own experience. where you can enter your landline number to check the service. They have such cute styles, but the clothing quality is so bad. All such rights are reserved by www.lucyinthesky.com and its licensors. I ordered two dresses a month ago that never even shipped by the latest day that they were supposed to ARRIVE. If you're reaching out to us regarding an order, please have your Order ID in your message. They have horrible customer service and cannot call because it's a bogus phone number. You can only email and live chat with them. I ordered a size larger and they still didn't fit. Unless expressly stated to the contrary to the fullest extent permitted by law, Except where expressly stated to the contrary all persons (including their names and images), third party trade marks and content, services and/or locations featured on this Website are in no way associated, linked or affiliated with, You agree to indemnify, defend and hold harmless, The above Terms of Service constitute the entire agreement of the parties and supersede any and all preceding and contemporaneous agreements between you and. We may from time to time include third party links on our Website. If the issue persists, we would suggest to follow up with your bank. If it was possible to give negative stars I absolutely would. Products used:We havent received the products, Hi Jessica! The quality of clothing is so bad. I love Lucy in the sky ! The above Terms of Service constitute the entire agreement of the parties and supersede any and all preceding and contemporaneous agreements between you and www.lucyinthesky.com. Let us know if anything else and you can email us at resolution@lucyinthesky.email! Please contact us via Live Chat for 24 hour customer care. Please email us at resolution@lucyinthesky.email so we can assist you further. this was for a very special event and now i have no outfit and no resolution to this. I ordered my dress september 13 it's now october 1. is it supposed to take this long? You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists. This Website must not be framed on any other site, nor may you create a link to any part of this Website other than the home page. 90015 You have to wait 14 days to cancel, and are supposed to receive a refund within 10 business days after that. The company is best-known for its dresses, but they also offer swimwear, rompers and jumpsuits, two piece sets, skirts, shorts, tops, bodysuits, and pants. We'd love to make sure we make this right and find a resolution. You can email us at resolution@lucyinthesky.email! Lucy in the Sky is an online clothing retailer offering high-end styles at super affordable prices. Please email us at resolution@lucyinthesky.email so we can look into your refund. In assessing your request for goods or services, we may use your information for the purposes of the prevention and detection of fraud. www.lucyinthesky.com shall have the right in its absolute discretion at any time and without notice to amend, remove or vary the Services and/or any page of this Website. If your order is accepted we will inform you by email and we will confirm the identity of the party which you have contracted with. I HAVE MY TRACKING NUMBER. Backed by the National Science Foundation, Love this website but i can't re order my dress because my, Unfortunately the one dress that actually came within the expected, If I do not get a refund, I will be disputing the charge on my, Great it you have 2 months to wait for a dress and don't care that there is zero customer service. The monies received upon the debiting of your card shall be treated as a deposit against the value of the goods you wish to purchase. This privacy policy sets out how Lucy in the Sky, Inc. uses and protects any information that you give Lucy in the Sky, Inc when you use this website. I foresee no dress, no money returned and no reply. Have something to share about Lucy In The Sky? We use dedicated people and clever technology to safeguard our platform. If we are unable to contact you we will treat the order as cancelled. - Your order may have been shipped in multiple parts, so the other products in your order may be coming seperately. Unfortunately after an order has shipped with USPS we cannot update a shipping address. What Is Lucy in the Sky? Delivery date was Feb 17-24th. 480 York St, York, ME 03909-1533 +1 207-363-5119 Website Menu. Excellent Customer Service, Quality Name Brands. i live in texas and ordered a dress on sunday earlier this week. We do specifically outline the estimated delivery time on each individual product page once a size is selected. I will absolutely be reordering a new size and be a returning customer! I ordered a skirt set and I checked out their sizing guide which matched everything aside from hip sizing (the circumstance around the largest part of your booty). Thanks for your feedback. We're so glad you were able to utilize our 24/7 chat! It is a no for me. You can also search for styles with a guaranteed immediate delivery date using the Quick Find on the website. If the initial address provided was incorrect, your package will be processed as returned to sender by our returns team. You can call Tata sky Toll-free number- 1800 208 6633 and share your queries with the team.. Write to us at: Customer Service, Lucy in the Sky, Inc. 1200 Wall Street, Floor 2, Los Angeles, CA, 90014.WHAT INFORMATION DO WE SHARE WITH OTHERS?