This is caused by a bug in the BT Smart Hub 2's firmware (version V0.26.03.01286) which prevents devices on the 5GHz band from communicating with devices on the 2.4GHz band, and vice versa . better. This will take to a status screen. Try opening a browser and going to, If none of these reasons seem to explain why you're not seeing Smart Setup, it could be that you are using a device that's not compatible. I have written a Troubleshooting Sonos on WiFi article - and I think Ill now add the Local Network permissions and Private Addresses issues to that article as theydorelate. Can you seamlessly switch back and forth between the two modes? (the macaddress is the same as the wifi router apart from a few letters.) Switching Smart Setup on and off on the BT Smart Hub 2, Open a new web browser on a device connected to your Hub and type 192.168.1.254 in the address bar. Thread starter mike425; Start date Jan 29, 2019; 1; 2; Next. How are people to fault trace if they dont know all of the possible scenarios? I think the key is to set it all up with 5ghz turned off then turn on when you are happy sonos is working correctly. Insert the other end of the broadband cable into the Broadband socket on your hub. 2) ClickWireless. Although the simple light at the front of the Hub tells you at a glance if the internet connection's working, the Hub's bright lights can be annoying if you have the router on display, rather than tucked away in a cupboard. >. Forgot to mention the third solution is hard wire a speaker to create the Network. I would still prefer to just hook my superior router . Almost instance response. Find out which main phone socket you have Find out about your Openreach modem Enter the username and password for your BT Smart Hub 2 router. Sorry, our virus scanner detected that this file isn't safe to download. Trouble connecting? It can only be a temporary solution as the BT Smart Hub 2 is an upgrade. Unless you've previously changed it, you'll find the default password on your Hub settings card on the back of your Hub. So first step is to go to a PC or a mobile device that has a web browser that's usable. The difference between the two models I concluded was that one of the LAN sockets has been disconnected on the FTTP version and instead wired to this internal WAN interface. 7h47. 9h23. This WAN socket can be used with either a FTTP interface or a FTTC modem. Use our hub light guide. Enter http://192.168.1.254 into the address bar to go to the management page. With the FTTC smart hub in bridge mode, it should behave just like any other DSL bridge modem (like the discontinued Openreach VDSL2 modems). Check that you're connected to your Hub's network. You should see a box similar to the one shown below. 1 user liked/thanked this post: Do I need a WiFi 6E router to use WiFi 6E products? BT have confirmed that the firmware update that contains a fix for this original issue has been rolled out to the majority of users. Therefore, we can consider this issue closed. Whether it's your phone, tablet or console, find out how to connect to your newwi-fi network. Depending on the Hub you're bridging to, you may need to enter your broadband connection details on your other router. 03-10-2020 User guides and manuals for BT Hubs Back User guides and manuals for BT Hubs Links to user manuals and other documents for BT Hubs for broadband. No idea how 2.4GHz can be too slow for any video streaming. Not sure which hub or router you're using? Whilst switching off the Private Address setting on my iPad gave a short lived reconnection, this too failed the next day. The telecom giant's router operates using two different wireless frequencies: 2.4Ghz and. The BT Smart Hub is an unassuming router that builds on the Smart Hub 5's design. Configure PPPoE (for BT, Plusnet etc) on the 3rd party router and it should connect to internet via the DSL port. - edited BT Smart Hub 2 users are complaining of connection issues between their wifi-enabled devices. Make sure that your computer is connected to the Smart Hub via Ethernet or wireless, and then open up a web browser. Unless of course it's legacy code carried over from Home Hub 5s, which has this WAN interface on their FTTC hubs. I shouldnt have to have 5Ghz permanently switched off. Read about our approach to external linking. Your broadband can be activated any time up to midnight. You will need to change the settings on your other Router to use connection type PPPoA for ADSL connections and PPPoE for fibre connections. Joyebikes Bafanag M510 M600 Full Suspension Carbon Fiber. Bridge mode does appear to exist on the Smart Hub. This complaint isnt resolved for me. However, I agree with some of the comments. Bridge mode has been available on Business Hubs since the original 2wire 2700HGV ADSL routers from 2006, to enable business customers to use their own routers (without built in modem). on Connect your devices Broadband speeds Configure PPPoE (for BT, Plusnet etc) on the 3rd party router and it should connect to internet via the DSL port. The setting is on a page hidden on the home version.Navigate Advanced Settings > Log in > Broadband > InternetChange the /internet part of the address to /routingThis brings up a hidden page. First, you need to connect to the router's web management page, so that you can change the settings that you want. I have disabled the bt fon and bt wifi to reduce my home network clutter. Links to user manuals and other documents for BT Hubs for broadband. Then plug one end of the grey broadband cable into the port marked Modem and the phone cable into the port marked Phone. 9:11 AM. Then use the Orbi router in router mode. For FTTP customers who choose to use their own 3rd party router, there is no need to use a BT hub at all. You would not need to connect between the two wireless networks then, avoiding the broken code in the router. The telecom giant's router operates using two different wireless frequencies: 2.4Ghz and 5Ghz. Had to resort to switching off 5GHz, What the BT handler said to me when I questioned losing 5ghz, The 5 Ghz band is only faster than the 2.4 Ghz band when in the same room as the hub and this is only really above 135Mbps for most applications you would not notice any difference ,The 2,4 Ghz is a stronger signal penetrating walls etc. To be honest whilst the Smarthub modem works perfectly competently, it is a bog standard device that can't be unlocked. On a PC or laptop connected to your hub, enter http://btbusinesshub.home or 192.168.1.254 Click on Advanced Settings Enter your Admin password if prompted (can be found on the base of your Hub) and click Ok. Plug the microfilter into the socket. No problem. BT is offering firmware updates to those affected. Vodafone Broadband: Great prices but at what cost? Connecting your computer to your broadband. Your browser either does not have JavaScript enabled or does not appear to support enough features of JavaScript to be used well on this site. Check which BT Hub you've got >, It only fires up when you open a browser. It looks like the 'Bridging' button simply does not work. Were sorry for any inconvenience caused.. I'll try and check later this week against a spare BT Business Hub 5 model. How can I turn it on and off? This should explain it. Also problems connecting to my wireless Canon scanner printer. Configure the modem for transparent bridge or modem only mode. Was quite easy to get the money credited to my account after that : ). On this page, you can also change the Wireless Mode, selecting Mode 1, Mode 2 or Mode 3. I dont know how crap the BT router is feature-wise (I could take a guess), but can you make a separate SSID for 5GHz and put your Apple TV on that, while leaving your Sonos gear and phone on the existing 2.4GHz SSID? In order to be able to do this more easily, I suggest taking regular opportunities to be mindful with your daily tasks and set aside a little time to carry out a meditation practice each day.There are many, many times when you need money for something but don't have it on hand. "Common sense is the collection of prejudices acquired by age eighteen." Select Add Additional Network from the drop-down menu. You can find user manuals for other BT products at www.bt.com/producthelp>, BT Smart Hub 2 user guide - engineer install, BT Smart Hub 2 user guide - Fibre To The Home, BT Smart Hub 2 CE Declaration of Conformity, BT Smart Hub 2 power efficiency information, BT Complete Wi-Fi Disc power efficiency information, You'll need Adobe Reader to view PDF documents, BT Smart Hub (type A) Fibre to the cabinet (FTTC) user guide, BT Smart Hub (type B) Fibre to the cabinet (FTTC) user guide, BT Smart Hub (type A) Fibre to the premises (FTTP) user guide, BT Smart Hub (type A) CE Declaration of Conformity, BT Smart Hub (type B) CE Declaration of Conformity, 4G Mini Hub 2020 quick start guide (standard), 4G Mini Hub 2020 quick start guide(BT Halo), 4G Mini Hub 2020 Declaration of Conformity, 4G Mini Hub quick start guide for Standard, 4G Mini Hub quick start guide for BT Plus, BT Home Hub 5 - Information and troubleshooting guide (for BT Infinity installed by an engineer) - please note that BT Infinity is now called Superfast Fibre, BT Home Hub 5 - Information and troubleshooting guide (for BT Infinity you install yourself) - please note that BT Infinity is now called Superfast Fibre, BT Home Hub 5 (type A) CE Declaration of Conformity, BT Home Hub 5 (type B) CE Declaration of Conformity, BT Home Hub 4 (type A) CE Declaration of Conformity, BT Home Hub 4 (type B) CE Declaration of Conformity, BT Home Hub 3 - BT Total Broadband getting started (2012-2013 version), BT Home Hub 3 - BT Total Broadband getting started (self installed), BT Home Hub 3 - BT Total Broadband troubleshooting guide (self installed), BT Home Hub 3 - BT Total Broadband getting started (engineer installed), BT Home Hub 3 - BT Total Broadband troubleshooting guide (engineer installed), BT Home Hub 3 - BT Infinity getting started (2012-2013 version), BT Home Hub 3 - BT Infinity troubleshooting, BT Home Hub 3A - CE Declaration of Conformity, BT Home Hub 3B - CE Declaration of Conformity, BT Home Hub 2.0 user guide/ quick start guide, BT Home Hub 2.0 - BT Infinity welcome guide, BT Home Hub 2.0 - BT Infinity user guide/toubleshooting, BT Home Hub 2.0 Type A CE Declaration of Conformity, BT Home Hub 2.0 Type B CE Declaration of Conformity, BT Home Hub 2.0 Infinity CE Declaration of Conformity, BT Home Hub 1.5 user guide/ quick start guide, BT Home Hub 1.5 CE Declaration of Conformity, BT Home Hub 1.0 user guide/ quick start guide, BT Home Hub 1.0 CE Declaration of Conformity, For more advice on how to get the best from your BT Hub, visit Help for Hubs>, Or, if youve got one of our older Hubs why not buy our latest BT Smart Hub? 9:11 AM Smart Setup is BT's online set-up wizard. ? After trying to set bridge mode and saving (the save appears to hang) I eventually. Check out our other help articles. 11-05-2020 Millions at risk of hacking from old routers, Street fighting in Bakhmut but Russia not in control, Saving Private Ryan actor Tom Sizemore dies at 61, Alex Murdaugh's legal troubles are far from over, The children left behind in Cuba's mass exodus, Xi Jinping's power grab - and why it matters, Snow, Fire and Lights: Photos of the Week. Set up BT Smart Hub 2 Set up Order and delivery Connect devices Top tips Select your connection One port Two port Modem (ONT) Unsure which connection you have? You can learn more about how to do this using these steps: Please be aware, turning off 5GHz could affect the speed at which other devices connect through the network and should only be considered a temporary workaround. BT's Home Hub 5 is similar to the other home hub's in terms of features and design. 01-10-2020 I worry that they will up the minimum in the future too so every subscriber is gladly welcome. A Sonos spokesman said on the audio firm's community forum that it had been in touch with BT, who were "aware" of the issue that is affecting a wide range of devices. Click a dropdown for your model of hub. Thanks 0 Ratings 1 REPLY Dippu Expert on 11-05-2020 9h23 6,426 Views After upgrading to BTs Fibre 900 the download speeds are so erratic I'm considering taking the BT Smart hub 2 out of the equation and using the Orbi as it probably should be to see if it helps. Readthis thread with growing frustration as disabling the 5 GHz band really is not an option and waiting for BT to issue new firmware is too uncertain. MacBook then doesn't work. Or disable all wifi radios on the modem and connect the Orbi router to the modem, configure AP mode on the Orbi router. Click the Separate bands switch and you'll be able to name your 2.4GHz and 5GHz networks separately. What to do if you cannot connect to a BT Smart Hub 2 Argos Support 9.09K subscribers 13K views 1 year ago In this Argos Support video, we will show you what to do if you cannot connect. Turning off 5GhZ on the router is indeed a workaround but the WiFi speed was pathetically slow so this isnt a solution. I believe I was one of the first to flag this issue up to BT around 3-4weeks ago. The BT Smart Hub 2 firmware update issue is only related to the Private Address on iPhones issuein the way that they both result in a Cant Connect to Sonos situation. You can view and make changes to your Hub's IP and DHCP settings (if you need to revert to the default settings, there's a Reset to default button on the top right of the page). 8:32 AM This means your Hub hasn't yet registered your device as completed. I have raised a complaint with BT as MacBook works fine, but app does not. Tenda Nova MW3 review: Cheap and cheerful mesh Wi-Fi, Sony WF-1000XM4: All-round audio excellence, Logitech Blue Sona: An excellent studio mic for podcasters, Philips 279C9 review: The complete package, Edifier WH950NB review: Comfy, capable and not too costly, Best webcam: HD and 4K cams from just 30, 1MORE Aero review: Spatial audio for the masses. "We're sorry for any inconvenience caused," added the spokesman. Im glad you got a fix, but thats a completely different issue that results in the same symptom. I viewed pages 9100 through to 9150. https://kb.netgear.com/31218/How-do-I-configure-my-Orbi-router-to-act-as-an-access-point and https://www.youtube.com/watch?v=H7LOcJ8GdDo&app=desktop, My Setup|ISPSparkLight| InternetCable 1000/50 CAX80 Modem Mode| Wifi RouterMK83+ (Router Mode) | and RBK853 (Router Mode) | SwitchesNG GS105/8, GS308v3, GS110MX and XS505M | Additional NG HW: C7800/CAX80/CM1100/CM1200/CM2000, Orbi: CBK40, CBK752, RBK50, RBK853, RBK752, RBK953, SXK30|NightHawk: MK63, MR6150, R7000, R7800, R7960P, R8000, R8500, R9000, RAXE500, RAX50, XR450, XR700, XR1000, EX7500/EX7700. Switched it off on iPhone, instantly worked for the app. Weve been experiencing the same frustration with this issue. Then you can use the Orbi router in Router mode.3. Make sure that your computer is. Xbox binary downloads, sure, I saw the difference there on a gigabit fiber connection, but video streaming should be fine. Move and Roam do not connect to SonosNet so wiring a Boost wouldnt do anything that your Arc isnt doing at the moment. You'll find it on the back of the Hub if you haven't updated it. Every time you connect a new device to your Hub, it guides you through setting up all the BT features and services available on your device. Slide the two parts of the hubs plug together until they click into place. Everything now works, so again it confirm the issue is with BT. I have a new hub. Make sure it is fully pushed in - you'll hear a click. It should appear as soon as you connect to the Hub and open a browser. Guide to the BT Business Smart Hub 2. https://btbusiness.custhelp.com/app/categories/guide/a_id/43965/view/42397/c/5404/. This topic has been closed for further comments. The handler switched off 5ghz frequency remotely. If previous posts are correct it probably works on the Business version and not on the Residenial ones. However, abnormal sac size occurs in approximately 17% of pregnancies. Can anyone confirm it works? hmm, I wonder whether the 'DNS Hosts' page is also hidden on the 'Home' version of the Smart Hubs? Connect the cable to the hub's power port, plug it into the wall and switch it on. ***Please Subscribe: Youtube have required creators, like me, to have at least 1000 subscribers! So the question remaining is does it actually work on a residential Smarthub? The default setting just adds a '-5' to the 5GHz network's name, which should do for most people. It comes with 5 antennas, Dual AC Wi-Fi, 4 giga ethernet connections, USB Ports and like all of the other hubs . If your BT broadband home network is playing up, you're not alone. The initial problem with the router is that BT has used the same SSID network name for both the 2.4GHz and 5GHz networks. We recommendthat you report this issue to BT with the following information: Devices connected to the 5GHz band are not able to communicate with devices connected to the 2.4GHz band and it appears the connections are being erroneously isolated.. Page 1 welcome this is your wi- router guide setting up your wi- router Connect your bre box (the wall unit) to the red WAN port on your router using the cable . Fortunately, fixing them is pretty easy and, with my help, you'll soon have the router working the way that you want. How do you turn off wifi? It supports the 802.11b/g/n wireless networking standards, and the WEP and WPA security protocols. a very helpful tech support person from Sonos suggested going into the Smart Hub settings page, Advanced and changing Wireless Mode from mode 1 to mode 2. Another BT customer said being restricted to 2.4Ghz would not be enough for families all using devices simultaneously. One man said he could only connect his iPhone 11 to his Sonos speaker system when both were running on the slowest frequency. 03-10-2020 "I can only connect the Sonos app from my iPhone, MacBook and iPad when connected to the 2.4Ghz band, which means turning off 5Ghz," said BT forum member sl_strachan. In terms of the BT smart hub 2 connections, the 2.0 USB socket is not missing as well. No problem. We're aware of an issue affecting Sonos users with BT Smart Hub 2 routers that causes problems with connecting to players in a wireless configuration. The BBC is not responsible for the content of external sites. "BT have let us know that they are working towards pushing a fix to affected routers over the next 4-5 weeks," said the spokesman. You can't exit the first few steps. Get our superfast unlimited fibre broadband, Flexible and affordable sim only deals with no contract, Our network reaches over 99% of the UK, so we've got you covered, Low on minutes, data or texts? They also advised if you are connecting to things like BT discs then you won't be affected (links into the boost post above). 4) Enter the Admin password. Scan the QR code to enter your hubs details automatically. To turn the lights off go to Home, Hub light control. It should appear as soon as you connect to the Hub and open a browser. Unless you've previously changed it, you'll find the default password on your Hub settings card on the back of your Hub. Finally, the Smart Hub will automatically choose which channel to use for your wireless networks, but read my guide on how to configure a wireless network if you're having problems and want to select the options manually. In addition, not all Smart Hub 2 owners will have received the firmware update that caused the problems. Ill ask my man at BT. Sonos tried to do a workaround but lasted an hour or so. . An irritating new glitch has impacted unlucky BT customers nationwide who use BT's Smart Hub 2 router. Links to user manuals and other documents for BT Hubs for broadband. BT have advised me this a fix should be out this week. I may try the hardwired solution if things do not move fast. - Albert Einstein, buy a sonos boost (BT refunded me the cost of this when I logged a complaint). Read about our approach to external linking. Any customer who experiences this should get in touch with BT who will update their device remotely as soon as possible. In fact, if you sign up to an ADSL broadband package (offering average speeds of 10Mbps), BT will send you a Home Hub 4 rather than a Smart Hub 2. At the bottom is a setting for Bridging. Smart hub 2 Hidden SSID I have a new hub. Most of the time my Mac would connect. The answer is to split the networks and use 5GHz where speed and reliability are required, but use 2.4GHz where you need to go further from the router, as its range is better. The BT smart hub 2 supports all access types you need, including ADSL, FTTC, FTTP, G.fast and others. Change the /internet part of the address to /routing. As my previous experiments with a FTTP Smarthub showed (https://community.plus.net/t5/My-Router/Using-a-FTTP-Smarthub-6-on-a-Plusnet-FTTC-Service/m-p/165176) the FTTC and FTTP Smarthubs use the same firmware. Anyone that still experiences issues on the latest firmware, please create a new topic or get in touch with Sonos Customer Care. 01-10-2020 Enter your username or e-mail address. Issue affects both Sonos Move and Epson airprinter - what was really strange was that both iPhones were hit but neither of the iPads despite the fact they all use the 5 GHz network. To view the router settings, go to http://192.168.1.254. Visit this address in your browser of choice: 192.168.1.254 Go to Advanced settings. The yolk sac is the earliest fetal structure that forms in the gestational sac within the uterus during pregnancy. Furthermore, the BT Smart hub 2 supports 802.11 b/g/n/ac 33 MIMO on 2.4 GHz, and 802.11 a/n/ac 44 MIMO on 5GHz. If at a later stage you want to find the features and services that you would have been offered during Smart Setup, you just need to log in to www.bt.com/mybt. icannotgetafreename 10.3K subscribers Subscribe 350 Share 50K views 2 years ago **Please Subscribe: Youtube. What is the difference between WiFi 6E and WiFi 6? Assuming it will work on the business hub though as it's a visible option. The Smart Hub 2 might be the new kids on the block, but there are still a number of other BT routers out there. Time will tell if this is a permanent fix but its worked this evening. Most of the affected users have iPhones running iOS version 14.4.2, but we have seen other types of controller, such as Android devices,affected by this issue as well. There are at least adozen other things that also result in the same situation. Although a free Sonos Boost sounds like a great thing. Web admin interface of the BT Smart Hub 2 router. I have this issue - I can confirm a cable into a Sonos Arc means my 4x Sonos Play:1 devices now work and the whole system is much quicker. "I've been having the same problems and have been tearing my hair out," said BT forum member Rawberry. Your network name and password are on the back of your hub, your network will be called something like BT-XXYYXX. Links to user manuals and other documents for BT Hubs for broadband. At conservative gathering, Trump is still the favourite. At the bottom is a setting for. This restores your factory settings and wipes your Hub's memory about which devices have already completed Smart Setup. BT added that an update for all users would be available by the end of May. Simply connect a 3rd party router to any LAN port on the hub. BT Smart Hub 2 features advanced filters They filter out interference that can negatively impact on Wi-Fi performance. Microfilters: Why do you need them? Therefore, it costs more money and were stuck in the contract till 2023! Users . 6:41 AM. Improve your network security Webinar 3/17 11AM PST, Orbi Wi-Fi 5 (AC) and Orbi with Voice Mesh, https://kb.netgear.com/30186/What-is-Double-NAT, https://kb.netgear.com/30187/How-to-fix-issues-with-Double-NAT, https://kb.netgear.com/31218/How-do-I-configure-my-Orbi-router-to-act-as-an-access-point, https://www.youtube.com/watch?v=H7LOcJ8GdDo&app=desktop. Could you tell me what is the last part of the URL on your Business Smart Hub when you click on 'DNS Hosts' tab? What is Smart Setup on the BT Hub? If there is a hint then a custom password has been setup. If you're getting Smart Setup again on a device you've already set up, it may be that you have performed a factory reset on your BT Hub. I currently have BT FTTP, BT Smarthub 2 as the router and an Orbi System in AP mode. Still having trouble with this. Thanks. I saw another suggestion to disable the private address under Wi-fi on iOS and this has cured the problem for me whereas putting hub into wireless mode 2 and re-setting router made no difference. Does anyone know if a Sonos Boost would resolve the issue? I also want to be able to repair and modify the frame. I'm speculating, if the DSL port is known to work on the FTTP model in regular router mode, I would assume if you place hub in bridge mode, then any 3rd party router configured to use PPPoE and connected to one of the 3 LAN ports, can use the DSL port to access the internet. It also has 4 Gigabit LAN ports. Let's take a look at the legacy BT routers that are still capable of getting you online. Yes, turning off 5ghz will also resolve the issue but my Wi-fi speeds went from 280mbps to around 60mbps so that to me wasnt a solution Id have been happy with. BT have let us know that they are working towards pushing a fix to affected routers over the next 4-5 weeks. Expert Reviews is a registered trade mark. Also, it took a number of days for me to find this thread of communication online. I could not find a hidden page called 'Routing' which may have offered the 'Bridging' option on a Home Hub 5A and Hub One. It means I have a redundantSonos Move which is incredibly frustrating. Yes you can switch back and forth from AP mode to router mode using the RBRs web page. Yes its not ideal. Connect using the QR code It is, I have tried iboth a residential and Business FTTP Smarthub on my connection. BT Smart Hub 2 users are complaining of connection issues between their wifi-enabled devices. If the device you're using it on has connected to your Hub before and completed Smart Setup already, it won't appear again. BT are indeed aware of this issue and are actively investigating and working to resolve it as quickly as possible. Pretty obviously really if I look at an old BT modem. Can Nigeria's election result be overturned? BT Smart Hub settings - make your router faster and less annoying. BT's Smart Setup is one of the most annoying technologies to have ever been implemented and it persists to this very day. 8) Wait for your devices to reconnect. - edited Connect using the details on your hub Consequently I can't see why any-one would want to use a Smarthub, especially a Business version, simply as a modem. This wasnt an option for me however as my router isnt near any of the speakers. 6:38 AM I connected a laptop via ethernet into it. Cleverly, the security password is the same for both networks and can only be changed for both. BT did originally try playing it down until the customer service advisor tried her system while on the phone and got the same error. Open a new web browser Type 192.168.1.254 into the address bar This will open the Hub Manager If you want to make any changes to the hub settings, you'll need the admin password. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. This would be a double NAT (two router) condition which isn't recommended. Along with the brand new router, the BT Smart Hub, come the same old problems that we've seen before. By default Smart Setup is turned on, but it may have previously been switched off, Smart Setup only works the first time you connect each device to your Hub. I would assume if you place hub in bridge mode, then any 3rd party router configured to use PPPoE and connected to one of the 3 LAN ports, can use the DSL port to access the internet. This brings up a hidden page. The unit has a minimalist two-tone black front, with the only obvious design features being a BT logo and. Im paying for faster broadband than 135Mbps and I expect full functionality of my BT smart hub. Manage your account You may need to reboot your Sonos devices by powering them down for 30 seconds and powering them back up. For help getting started with all your products and services, visit our welcome pages>, Coronavirus: Delivery, installations and repairs, BT Home Hub 5 - Information and troubleshooting guide. - edited Ive got a man from BT ringing me during the week so I will report back what happens. Can anyone shed any light on this? [9] It supports many of BT's services such as BT Fusion, BT Vision and BT Broadband Anywhere. Announcements, Guides & Community Updates. We'll send you an e-mail with instructions to reset your password. To change anything you need to click one of the settings. 7:56 PM This will open the Hub Manager. When the lights have stayed solid blue for two minutes, your hub is ready to go. Go to Solution. I didnt find this to be the case - with 5GhZ turned off my BT service was virtually unuseable. I'm speculating, if the DSL port is known to work on the FTTP model in regular router mode. This thread exists to explain to customers the details of this particular issue, but it doesnt claim that every person with a Smart Hub 2 that Cant Connect to Sonos is a victim of the firmware update - only those with the firmware version reported in the original post.